Other books that might interest you

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  The Experience - The 5...

  Brian Church, Bruce Loeffler

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  Walt Disney World is the most recognized company in the world  for service excellence. The book will combine the authors  experience overseeing and creating training to improve service in  Disney parks. Readers will learn the five principles of the I CARE  model (Impressions, Connections, Attitudes, Responses, and  Exceptionals) and the Experience Quotient. In reading The  Experience the reader will learn to:    Identify service problems that face every company in the  marketplace.  Identify the experience and what it means to your  company,  Understand what makes up the 5 levels of the experience and why  most people and companies fail at it,  Be challenged to raise your organizations level of  the experience by utilizing the experience quotient  and applying the I CARE principles, and

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  The Digital Mindset - What It...

  Paul Leonard, Tsedal Neeley

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  The pressure to "be digital" has never been greater. The digital revolution is here. It's changing how work gets done, how industries are structured, and how people from all walks of life work, behave and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset.But what does that mean? Some fear it means that in the near future we will all need to become technologists who master the intricacies of coding, algorithms, AI, machine learning, robotics, and who knows what's next. This book introduces three approaches—Collaboration, Computation, Change—that you need for a digital mindset, and the perspectives and actions within each approach that will enable you to develop digital skills you need. With the digital mindset, you can ask the right questions, make smart decisions and appreciate new possibilities for a digital future. Leaders who adopt these approaches will be able to develop their organization's talent to prepare their company for successful and continued digital transformation. The surprising and welcome secret is that developing a digital mindset isn't as hard as we think. Most people can become digitally savvy if they follow the "30% rule," or the minimum threshold that gives us just enough digital literacy to understand and take advantage of the digital fabric woven into our world.

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  Leadership 101

  Tonya Harris

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  Whether you have just been appointed captain of your sports team, the head of an organising committee or director of a work division, the mantle of leadership can feel heavy. Inevitably, this new position will bring responsibilities you've never experienced before. Fortunately, there are many brilliant books written about leadership. Less fortunately, you are unlikely to find the time with all your new responsibilities to read them all, or indeed, any of them. So, Tony Harris has brought over three decades of his experience to create a book of 101 observations each in a mere 101 words, designed to help, remind and encourage anybody who suddenly finds themselves in charge. Many have been there before you and doubted their own suitability but they made it and, with a little sound advice, so will you.

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  After Redlining - The Urban...

  Rebecca K. Marchiel

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  Focusing on Chicago’s West Side, After Redlining illuminates how urban activists were able to change banks’ behavior to support investment in communities that they had once abandoned. 
   
  American banks, to their eternal discredit, long played a key role in disenfranchising nonwhite urbanites and, through redlining, blighting the very city neighborhoods that needed the most investment. Banks long showed little compunction in aiding and abetting blockbusting, discrimination, and outright theft from nonwhites. They denied funds to entire neighborhoods or actively exploited them, to the benefit of suburban whites—an economic white flight to sharpen the pain caused by the demographic one. 
   
  And yet, the dynamic between banks and urban communities was not static, and positive urban development, supported by banks, became possible. In After Redlining, Rebecca K. Marchiel illuminates how, exactly, urban activists were able to change some banks’ behavior to support investment in communities that they had once abandoned. The leading activists arose in an area hit hard by banks’ discriminatory actions and politics: Chicago’s West Side. A multiracial coalition of low- and moderate-income city residents, this Saul Alinsky–inspired group championed urban reinvestment. And amazingly, it worked: their efforts inspired national action, culminating in the federal Home Mortgage Disclosure Act and the Community Reinvestment Act. 
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  While the battle for urban equity goes on, After Redlining provides a blueprint of hope.

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  Communicate to Influence - How...

  Ben Decker, Kelly Decker

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  "The gold standard for communication training programs." 
  
  -USA Today
  
   
  
  
   
  Business communication sucks. At each meeting and presentation, we are inundated with information, leaving us thirsting for inspiration. Sure, we will check off an action item because we have to . . . but what if we were actually inspired to do something? What if we were so moved that we wanted to do it?
  
   
  Leaders must earn the license to lead. Not by expertise, authority, or title alone, but by influence. In Communicate to Influence, you will learn the secrets of the Decker Method-a framework that has been perfected over the past 36 years. Ben and Kelly Decker add fresh insights to these proven principles so that you can ignite change and inspire action. Discover:
  
  The Five White Lies of Communicating: learn which barriers prevent you from getting better
  
  The Communicator's Roadmap: use a tool to visually chart what type of communication experience you create
  
  The Behaviors of Trust: align what you say with how you say it to better connect with your audience
  
  The Decker Grid: shift your message from self-centered, all about me content to relevant, audience-centered content that drives action
  
  
  
   
  You are called to communicate well. Not only on the main stage, under bright lights, but every time you speak with your colleagues, your clients, and other stakeholders. It's time to learn how. Stop informing. Start inspiring.
  
   
  BEN DECKER & KELLY DECKER are the leading experts in the field of business communication. They consult on messaging, cultivate executive presence among the leadership of Fortune 500companies and startups alike, and regularly deliver keynotes to large audiences. Together, they run Decker Communications, a global firm that trains and coaches tens of thousands of executives a year. Ben and Kelly live in the San Francisco Bay Area, where they constantly test and refine communication techniques with their most demanding audience, their three boys.

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  Rebuilding Trust in the...

  Dennis S. Reina, Michelle L. Reina

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  An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment.   Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships.    Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust.    No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others.   “Rebuilding trust is a job you cannot ignore if you want a thriving workplace.  Don’t miss this book.” —John Kador, author of Effective Apology

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