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Summary

Walt Disney World is the most recognized company in the world  for service excellence. The book will combine the authors  experience overseeing and creating training to improve service in  Disney parks. Readers will learn the five principles of the I CARE  model (Impressions, Connections, Attitudes, Responses, and  Exceptionals) and the Experience Quotient. In reading The  Experience the reader will learn to:    Identify service problems that face every company in the  marketplace.  Identify the experience and what it means to your  company,  Understand what makes up the 5 levels of the experience and why  most people and companies fail at it,  Be challenged to raise your organizations level of  the experience by utilizing the experience quotient  and applying the I CARE principles, and

Duration: about 9 hours (08:47:34)
Publishing date: 2022-07-07; Unabridged; Copyright Year: 2022. Copyright Statment: —

• Business & Economics