Otros libros que te pueden interesar

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  How to Talk to Customers -...

  Tom Larkin, Diane Berenbaum

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  Filled with case studies and anecdotes, How to Talk to  Customers demystifies the most critical aspect of customer  service: conversations employees have every day with customers. In  this must-have resource, Diane Berenbaum and Tom Larkin outline a  proven system based on their MAGIC customer service training  program. MAGIC, which stands for Make A  Great Impression on the Customer, can help  anyone become the type of communicator that makes their customers  feel special.   For more on this book, visit www.howtotalktocustomers.com

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  Plan on Living

  Scott M. Peterson

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  The pension plans that previous generations relied upon for monthly retirement income are vanishing and being replaced by self-funding programs such as 401(k)s. Today's retirees are now responsible for creating their own stream of income from their investments-and this income may need to last for more than three decades. So, the singular question every retiree needs to ask is:Am I going to outlive my money, or is my money going to outlive me?Plan on Living: The Retiree's Guide to Lasting Income and Enduring Wealth addresses this question and many more about the management of retirement assets. The concepts taught within the pages of this book will demonstrate how a retirement income plan should be constructed and monitored to enable the retiree to transition a career's worth of accumulations into a lifetime's worth of income. With such a plan for living in place, retirees can truly plan on living the abundant retirement they dream of.Visit petersonwealth.com to learn more about Peterson Wealth Advisors.

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  The Culture Climb - How to Build...

  Chelsey Paulson (Contributor)...

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  Culture is a mountain effective leaders must climb, and this definitive guide will take  leaders to the top. For over a decade, Jaime Taets, chief vision officer and founder of Keystone Group International, has been the go-to consultant for executive teams hoping to untangle their issues and improve their businesses—profits, strategies, and services—along the way. And throughout that time, Jaime has learned that most business problems are actually people problems. To get at the root cause, leaders must go deeper than the business layer with questions that are rooted in culture and people.      Jaime developed “The Impact Model” for this reason; to help you as a leader understand all the factors woven together that create a strong culture.      The Culture Climb will help leaders • understand and examine their work culture in a simple yet comprehensive way, • discover how to use culture to grow a healthy and sustainable business, and • push past all the theories about culture to help leaders make real change.     If you want to get your business unstuck—if you want to take it to the next level—you are going to have to address culture. The Culture Climb can show you how.

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  London - The Selden Map and the...

  Robert K. Batchelor

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  A historian recounts the unlikely rise of a world capital, and how its understanding of Asia played a key role.   If one had looked for a potential global city in Europe in the 1540s, the most likely candidate would have been Antwerp, which had emerged as the center of the German and Spanish silver exchange as well as the Portuguese spice and Spanish sugar trades. It almost certainly would not have been London, an unassuming hub of the wool and cloth trade with a population of around 75,000, still trying to recover from the onslaught of the Black Plague.   But by 1700, London’s population had reached a staggering 575,000 and it had developed its first global corporations, as well as relationships with non-European societies outside the Mediterranean. What happened in the span of a century and half? And how exactly did London transform itself into a global city? London’s success, Robert K. Batchelor argues, lies not just with the well-documented rise of Atlantic settlements, markets, and economies. Using his discovery of a network of Chinese merchant shipping routes on John Selden’s map of China as his jumping-off point, Batchelor reveals how London also flourished because of its many encounters, engagements, and exchanges with East Asian trading cities. Translation plays a key role in Batchelor’s study—not just of books, manuscripts, and maps, but also of meaning and knowledge across cultures. He demonstrates how translation helped London understand and adapt to global economic conditions. Looking outward at London’s global negotiations, Batchelor traces the development of its knowledge networks back to a number of foreign sources, and credits particular interactions with England’s eventual political and economic autonomy from church and King.  London offers a much-needed non-Eurocentric history of London, first by bringing to light and then by synthesizing the many external factors and pieces of evidence that contributed to its rise as a global city. It will appeal to students and scholars interested in the cultural politics of translation, the relationship between merchants and sovereigns, and the cultural and historical geography of Britain and Asia.

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  Wealthfulness - Simple Steps to...

  Lance Alston

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  Experienced financial planner and consultant Lance Alston introduces his effective approach to discovering your combined emotional and financial needs.    These days we have the whole world at our fingertips, so shouldn’t happiness be just as readily available? As more people continue to retire, they are finding themselves in this strange stage of life that has never been better, but it doesn’t feel better. In spite of the fact that they may be doing well financially, in spite of modern technology, the internet, and greater total wealth than at any other time in history, happiness seems to be leveling off, if not declining.  Wealthfulness is the balance of wealth and happiness, the combination of monetary success and meaningfulness. What financial endeavors are the wisest choices for us? How much time should we be spending investing, saving, and planning? How much money do we need to be truly happy in life? The answers to these questions are highly personal, and Lance Alston helps us find each one, and plan accordingly by taking into account our individual personalities and circumstances.   “While most financial planners bury their clients in graphs, numbers and fin-tech gibberish, Lance Alston has provided readers with an easily understood map of what a Buddhist might call ‘Right Money.’”—Scott Burns, nationally syndicated financial columnist  “Lance Alston takes a bold step with Wealthfulness, pitting research and data against the prevailing bad behavior of Wall Street. I wish everyone would read this and use it as a prescription for long-lasting financial health and happiness.”—Amy Rogers, MD, writer and host of 2 Docs Talk podcast

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  The Way You Do Anything is the...

  Suzanne Evans

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  Many people think that its hard to make money. They think  that those who make money have some special powers that they  dont have access to. Its not. Making money is all  about decision. Its all about choice.  Author Suzanne Evans offers a realistic, sarcastic, and fiercely  honest look at why most business owners fail.  While business  consultants are having you scour over profit and loss statements,  and strategy, the real truth is businesses dont fail.   People quit.  Suzanne has become the tell it like it is no  fluff boss of business building using her the way you do  anything is the way you do everything approach to  life.  Money is easy when you commit to everything. With this  book, youll:    Learn specific daily practices to make more money even when  every odd is stacked against you  Master the daily behaviors needed to achieve financial  freedom  Get tangible advice from a secretary to seven figure success  story that has mentored thousands to change their lives,  businesses, and finances forever  Take complete control over your life, build wealth faster, and  create a business that not only makes money but makes a  difference  Get the roadmap to abandon a job you hate and follow your  professional dreams  Understand where you land in the Cycle of Quitting and how you  can stop stopping

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