Likeable Social Media Revised and Expanded - How to Delight Your Customers Create an Irresistible Brand and Be Amazing on Facebook Twitter LinkedIn
Carrie Kerpen, Mallorie Rosenbluth, Dave Kerpen, Meg Riedinger
Think Big Start Small Move Fast - A Blueprint for Transformation from the Mayo Clinic Center for Innovation
Gianrico Farrugia, Nicholas LaRusso, Barbara Spurrier
The Samsung Way - Transformational Management Strategies from the World Leader in Innovation and Design
Kyungmook Lee, Jaeyong Song
Speaker Leader Champion - Succeed at Work Through the Power of Public Speaking featuring the prize-winning speeches of Toastmasters World Champions
Jeremey Donovan, Ryan Avery
Influencer - The New Science of Leading Change Second Edition
Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler, David Maxfield
The Renaissance Society
Rolf Jensen, Mika Aaltonen
Crucial Accountability - Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition
Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler, David Maxfield
Value Stream Mapping - How to Visualize Work and Align Leadership for Organizational Transformation
Mike Osterling, Karen Martin
Five Keys to Powerful Business Relationships - How to Become More Productive Effective and Influential
Sallie Sherman, Steve Vucelich, Joseph Sperry
The Caterpillar Way - Lessons in Leadership Growth and Shareholder Value
James Koch, Craig Bouchard
How Women Lead - The 8 Essential Strategies Successful Women Know
Sharon Hadary, Laura Henderson
How to Be Exceptional - Drive Leadership Success By Magnifying Your Strengths
Robert H. Sherwin, Barbara Steel, John H. Zenger, Joseph Folkman
What Great Salespeople Do - The Science of Selling Through Emotional Connection and the Power of Story
Ben Zoldan, Michael T. Bosworth
The Customer Experience Edge - Technology and Techniques for Delivering an Enduring Profitable and Positive Experience to Your Customers
Volker Hildebrand, Reza Soudagar, Vinay Iyer
Crucial Conversations - Tools for Talking When Stakes Are High Second Edition
Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler
Conversations That Win the Complex Sale - Using Power Messaging to Create More Opportunities Differentiate your Solutions and Close More Deals
Erik Peterson, Tim Riesterer
Managers Can You Hear Me Now? - Hard-Hitting Lessons on How to Get Real Results
Frank Swiatek, Denny F. Strigl
Perfect Phrases for Performance Reviews 2 E
Douglas Max, Robert Bacal
Boundary Spanning Leadership - Six Practices for Solving Problems Driving Innovation and Transforming Organizations
Donna Chrobot-Mason, Chris Ernst
The Commitment Dialogues
Barbara Quick, Matthew McKay
The Connected Child - Bring Hope and Healing to Your Adoptive Family
Karyn B. Purvis, David R. Cross, Wendy Lyons Sunshine
China Now - Doing Business in the World's Most Dynamic Market
John Graham, N. Mark Lam
Crucial Confrontations - Tools for talking about broken promises violated expectations and bad behavior
Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler
The Power of Resilience
Sam Goldstein, Dr. Robert Brooks
CustomerCentric Selling
John R. Holland, Michael T. Bosworth
LEADING TO WIN The Marine Corps Way - Using Maneuver Warfare to Lead a Winning Organization
Jason A. Santamaria, Eric K. Clemons, Vicent Martino
Fast Innovation - Achieving Superior Differentiation Speed to Market and Increased Profitability
Clayton M. Christensen, James Works, Kimberly Watson-Hemphill, Michael L. George
Sun Tzu Strategies for Selling - How to Use The Art of War to Build Lifelong Customer Relationships
Gerald Michaelson
Talk Your Way to the Top - How to Address Any Audience Like Your Career Depends On It
Laura Daley-Caravella, Kevin Daley
What Is Six Sigma?
Lawrence Holpp, Peter S. Pande
