Other books that might interest you

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  Subtle Acts of Exclusion Second...

  Tiffany Jana, Michael Baran

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  An expanded edition of the first practical, nonjudgmental handbook for dealing with microaggressions, featuring examples, sample scripts, action plans, a new discussion and activity guide, and up-to-date suggestions for creating a culture of belonging in the workplace. 
   
  Overt discrimination is relatively easy to spot. But the less obvious but more common actions that make people feel left out or stigmatized in our workplaces, commonly called microaggressions, can be hard to identify and even harder to deal with. 
   
  The author use a clearer, more accurate term: subtle acts of exclusion (SAE). After all, people generally aren't trying to be aggressive-usually they're trying to say something nice, learn more about a person, or be funny. Bring accused of aggression shuts the conversation down, when you want to open it up.   
   
  This book features examples, tools, sample scripts, and action plans to help readers prevent subtle acts of aggression from happening, or deal with them when they do. Updated throughout, this second edition features: 
   
  -	A greatly expanded chapter on "intentional acts of inclusion"-actions for creating a sense of belonging. 
  -	A discussion and activity guide ideal for book clubs and training sessions 
  -	A new concluding chapter, Hope for Humanity 
   
  Whether in the form of stereotypes, assumptions, backhanded compliments, or objectification, SAEs are damaging to our coworkers, friends, and acquaintances. This book is your friendly, accessible, non-judgemental guide to creating a welcoming workplace.

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  Storytelling Emotional Business

  Luke Raim

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  Do you wish you could communicate in a more effective manner?Are you tired of not being able to effectively get your point across to your audience? Do you want to boost your career, and you’re looking for the best way to do so? If you answered yes to any of these questions, you are going to want to continue reading.Communication is a very important skill that everybody needsIt’s something that we use all of the time, yet very few of us know how to use the skill effectively. The best communicators can share stories and information with ease. They can be persuasive one minute, and then be encouraging the next. Communication skills is also something that could set you apart in the business world.We talk with each other every dayWhile that is a form of communication, it doesn’t mean that we do it well. Effective communication requires tact, skill, emotion, and the right attitude. Too often when we “talk” with each other, we forget about the little aspects of communication. We forget that our body language, tone, and more plays a big role in what message we are communicating. That’s why we’ve all had those moments where we thought we were being clear in our message, but the person we were talking to ignored us the entire time. It can be frustrating and maddening when people don’t understand what we’re saying.

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  The Art of Psychological Warfare...

  Christopher Kingler

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  Is it really possible to invade an enemy's mind and win without a fight? 
  Have you ever wondered why politicians, speakers and performers get everything they want? 
  Are you tired of others always getting the better of you at work or in the rest of your life? 
  Do modern life-hack tips always seem repetitive to you? 
    
  If you ask yourself these questions, the answer is: The Art of Psychological Warfare. 
    
  Psychological warfare has existed since the beginning of time. Ancient documents such as The Art of War by Sun Tzu or historical people such as Alexander the Great, Genghis Khan and Niccolò Machiavelli are examples of people who understood the timelessness of military and psychological strategies. 
    
  This manual provides a cutting-edge distillation of some of the most influential concepts of dark psychology, techniques honed over the centuries by politicians, strategists, speakers, performers and sellers around the world. 
  This manual can be in your hands. But use it with diligence. 
    
  Here are some areas that you will discover within The Art of Psychological Warfare:What Sun Tzu and Machiavelli can teach you to destroy your enemies.How to spot dark personalities and how to defend yourself from their influence.The psychology of deception, influence and domination.The art of blackmail and manipulation.How brainwashing works in sects, organisations and brands.How political propaganda and media tactics manage to do what they want with the masses.The art of war applicable to work, relationships and the business world. 
    
  The principles in this book are not hype, they have survived through the ages and will continue long into the future. 
    
  After reading this book, you will never be the same again.

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  Supercharging the Customer...

  Alan Williams

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  In nearly all sectors–especially those that are service related–anew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore, brands are no longer owned by organizations, but co-owned with customers, employees, service partners and investors. And employees themselves want a sense of meaning and fulfilment from the companies they represent. There has been a general shift from a product-based economy to an experience-based one. For companies, the role of its customers and employees as ambassadors is of huge importance today.  In short, the successful organization of tomorrow will deliver a customer experience that reinforces a sense of shared values with customers and stakeholders. This book defines a unique a fresh approach to the design, implementation and development of customer experience strategy in any organization

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  Own Your Life - On Building a...

  Larry Carrico, Sharon Carrico

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  The American Dream Lives On. Come along with the Carricos as they build a successful business, a loving marriage, a close-knit family, and a legacy of generosity meant to endure. Larry and Sharon met soon after high school and weathered the ups and downs of economic shifts, addiction, and life itself to create a life built on hard work, fair play, and giving back.Whether it was finishing a college degree while choosing between bus fare or food or rebuilding a business from the ashes of a fire, the Carricos never let adverse conditions keep them from forging forward. Their example of pursuing your dreams by leaning into your strengths and keeping the faith is a heartwarming and inspiring story.

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  Plan For Happy - A step-by-step...

  Adam Walkom

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  Everybody in this world needs financial help, they just don't know they need it yet. As a qualified financial planner I can only help so many people and as a business owner I have to charge to do this. But financial advice is so important, I wanted to make this available to everyone. This book is basically like I am working directly with the reader and taking them through our financial planning process - from understanding their financial history, to setting long-term goals and everything in between.
  The book has specific actions the reader can take in terms of increasing saving, how to be tax-efficient in their investing and what investment strategy they can use.
  A wonderful book. Financial planning is, when done properly, as much a question of philosophy and psychology as it is about economics and finance. It is always welcome to see someone recognise this. Rory Sutherland, Vice Chairman, Ogilvy

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