Other books that might interest you

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  Listen Up! - How to Tune In to...

  Karen Mangia

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  There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise reveals how to create a customer experience that's built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.  Listen Up! features discussions about: how to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service; how to move from deep listening to data-based insights into customer behavior; the statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture; how powerful new questions can offer a fresh perspective into any customer, anywhere; and winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction.

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  Deciphering the Shape of...

  PBS NewsHour

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  What do economists mean when they talk about the shape of a recession or recovery in terms of letters of the alphabet?     Paul Solman talks with Simon Johnson of the Massachusetts Institute of Technology to understand how we graph a recession and its corresponding recovery. Then, leading economists weigh in on the shape they think the recovery will take. Will it look like a V, W, or U?

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  Madison's Managers - Public...

  Anthony M. Bertelli, E. Jr. Lynn

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  A case for the constitutional roots of public administration: “Essential to the field as we develop new theories and applications in a postmodern America.” ?Political Studies Review 
   
  Combining insights from traditional thought and practice and from contemporary political analysis, Madison’s Managers presents a constitutional theory of public administration in the United States. Anthony Michael Bertelli and Laurence E. Lynn Jr. contend that managerial responsibility in American government depends on official respect for the separation of powers and a commitment to judgment, balance, rationality, and accountability in managerial practice. 
   
  The authors argue that public management—administration by unelected officials of public agencies and activities based on authority delegated to them by policymakers—derives from the principles of American constitutionalism, articulated most clearly by James Madison. Public management is, they argue, a constitutional institution necessary to successful governance under the separation of powers. To support their argument, Bertelli and Lynn combine two intellectual traditions often regarded as antagonistic: modern political economy, which regards public administration as controlled through bargaining among the separate powers and organized interests, and traditional public administration, which emphasizes the responsible implementation of policies established by legislatures and elected executives while respecting the procedural and substantive rights enforced by the courts. These literatures are mutually reinforcing, the authors argue, because both feature the role of constitutional principles in public management. 
   
  Madison’s Managers challenges public management scholars and professionals to recognize that the legitimacy and future of public administration depend on its constitutional foundations and their specific implications for managerial practice.

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  How to Apologise for Killing a...

  Guy Doza

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  Fun guide that decodes language tricks used in everyday life
  Packed with quotations from Caesar to Elizabeth 1 to Barack Obama
  Illustrated throughout with cartoons and graphs
  After reading you will never see the world the same way again

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  Connect Relate Motivate - Master...

  Rik Rushton

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  Communication has become one of the most puzzling paradoxes of our time. We live in a world that is hyper-connected; more plugged in, tuned in, and turned on than ever before. Yet, social science confirms that more and more people feel isolated and disconnected from their communities and families. They feel overworked, underpaid, misunderstood, and alone. 
  Despite the capability to be "in touch" 24/7, many people are disengaged and disillusioned. Business leaders know the struggle to engage and empower a workforce that clocks in, then checks out. Parents know the challenges to connect with teenagers who text better than they talk! And how do you answer the most challenging question every partner dreads: "If you loved me you would know what's wrong?" These are all painful experiences that this audio book delivers proactive solutions to connect (and protect) these important relationships through better communication. This is vital if you are a business leader, parent, or in a loving relationship. 
  This audio book is a "map for leaders" who want to harness the power of communication to influence their projects, their ideas, their teams, and clients; and for parents that seek better relationships with their kids and or loved ones.

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  This Country of Ours Part 4

  Henrietta Elizabeth Marshall

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  Another fine history book for children! Published in 1917, Marshall’s book of stories from the history of the United States begins with accounts of exploration and settlement, and ends with the presidency of Woodrow Wilson. 
  This is Part 4: Stories of the Middle and Southern Colonies, from chapter 35 (The Founding of Maryland) to chapter 44 (The Founding of Georgia). Read along and view the original illustrations at mainlesson.com. 
   Part 1: http://librivox.org/this-country-of-ours-part-1-by-he-marshall/ 
  Part 2: http://librivox.org/this-country-of-ours-part-2-by-h-e-marshall/ 
  Part 3: http://librivox.org/this-country-of-ours-part-3-by-h-e-marshall/ 
  Part 5: http://librivox.org/this-country-of-ours-part-5-by-h-e-marshall/ 
  (Summary by Kara)

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