Other books that might interest you

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  Smarter Collaboration - A New...

  Ivan A. Matviak, Heidi K. Gardner

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  Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizations—and with outside partners—to solve problems, innovate, and succeed? 
   
   
   
  This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively. As Heidi K. Gardner and Ivan A. Matviak show, firms that collaborate smarter consistently generate higher revenues and profits, boost innovation, strengthen client relationships, and attract and retain better talent. In this successor to Gardner's bestselling first book, Smart Collaboration, the authors expand their mandate, illustrating the fundamental dynamics of collaborating well across industries like financial services, health care, biotech/pharma, consumer products, automotive, and technology. 
   
   
   
  Based on their research with thousands of executives from around the world, they share deep insights on how to implement smarter collaboration and avoid the potential pitfalls. They also help leaders troubleshoot thorny challenges like misaligned incentives, collaboration overload, and unintended consequences on diversity and inclusion.

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  The Shocking Truth about...

  Zoey Fraisers

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  Customer service is often portrayed as the backbone of successful businesses, a pillar that ensures loyalty, satisfaction, and growth. Companies proudly proclaim their commitment to exceptional service, yet the reality often fails to align with the marketing slogans. Customers walk away frustrated, employees are stretched thin, and businesses hemorrhage revenue due to overlooked service gaps. This disconnect forms the foundation of the "Customer Service Illusion." 
  At its core, this illusion is built on the assumption that customer satisfaction is a guaranteed byproduct of merely having a service department. Many companies focus on flashy promises—“24/7 Support” or “Your Satisfaction Guaranteed”—without investing the necessary resources to back these claims. As a result, customers enter interactions with high expectations, only to encounter long wait times, untrained representatives, or rigid policies that prioritize the company’s bottom line over the customer’s experience. The illusion is not just a broken promise; it’s a systemic issue that erodes trust. 
  One of the most pervasive myths feeding this illusion is the idea that “the customer is always right.” While this mantra is meant to emphasize empathy and responsiveness, in practice, it can lead to unrealistic customer expectations and demoralized employees. A more balanced approach would acknowledge that while customers deserve respect and understanding, the needs of frontline workers and the limitations of the system must also be considered. Businesses that fail to recognize this balance often find themselves caught in a cycle of escalating dissatisfaction on both sides of the counter.

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  How Resilience Shapes Success -...

  Victoria David

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  Unlock the power of resilience and transform your life with How Resilience Shapes Success: The Bold Blueprint for Success. This book is your ultimate guide to building unshakable confidence, navigating challenges with grace, and turning setbacks into stepping stones toward achievement. Through actionable strategies, inspiring stories, and practical exercises, you’ll learn how to cultivate mental toughness, maintain focus under pressure, and consistently push beyond your limits. Whether you’re aiming for career growth, personal mastery, or a more fulfilling life, this bold blueprint equips you to thrive no matter the circumstances. Success isn’t just a destination—it’s the result of resilience in every choice, every day.

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  The Story Edge - How Leaders...

  Kindra Hall

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  Read by the author. 
  A holistic approach to innovation, connection, and problem-solving that has no expiration date. 
  Our stories allow us to explore our greatest desires and fears, connect with others on a deeper level, and gain a sense of clarity and purpose. In an era of chaotic change and high-pressure decision-making, Kindra Hall—author of Stories That Stick—has a message that runs counter to much of the business acumen of the day: Now more than ever, good storytelling is a critical part of successful leadership. 
  From corporate initiatives and marketing strategies to scientific research and innovation, stories are the key ingredient to engaging audiences, building consensus, and inspiring action. The Story Edge will show you:Why storytelling is an essential part of being human.How to find and leverage the story in every situation.How to use story as a tool for positive social impact.How to craft your story in order to leave a lasting legacy. 
  Hall masterfully interweaves storytelling theory with practical business scenarios, creating an engaging guide for present and future leaders. You'll learn how to embrace the art of storytelling and how to consider all angles of the story in every situation. 
  If there's one thing that will remain true—despite all the transformations we experience in business, culture, and innovation—it's the importance of story. Why? Because story is the original algorithm, the true universal language. And it's one of the most important tools we, as humans, have.

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  Winning the Room - Public...

  Jonathan Pease

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  Win in every room. Cultivate an authentic connection with your audience, no matter what. Conquer your public speaking fears, learn how to be likable, how to present for work, how to give compelling pitch meetings, and how to be a person who wins through highly effective communication techniques. Winning the Room teaches public speaking skills applicable to everybody, in any situation. 
   
     
   
  Become a great public speaker with guidance from an expert. Do you get nervous before a presentation? Do you find yourself rambling and losing your point? In Winning the Room, award-winning creative and communications director, thought leader, and author Jonathan Pease (JP) uses road-tested techniques to take you on a fun, yet practical journey to becoming a fearless storyteller people buy from—emotionally and financially. 
   
   
   
  In Winning the Room, find: a tight, actionable, and memorable system for how to build trust and be great at different types of public speaking moments; how to turn nervous energy into passion and charisma that people engage with; and how to apply these skills to various settings like keynotes, pitch meetings, presentations, and everyday conversations with friends and family. If you liked Cues, Everyday Business Storytelling, or Your Story Well Told, you'll love Winning the Room.

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  Trading for Beginners - The...

  Mark Warren Anderson

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  Picture how your life would transform if you knew that you were on the proven route to wealth. Read further to offer yourself an opportunity to begin establishing your wealth for your family while enjoying your life! 
  Are you currently stressed because you’re not making money day in and day out? We want you to know that it is not your fault. The market is bombarded with paradoxes. The retail traders are ordered to do the things they’re supposed to do. 
  If you are getting tired of losing your hard-earned money to misguide traded, this book is just what you need right now! 
  Do you like to learn the risks and how you could control them without losing your profits? 
  This book is designed to help you learn what trading is, how it works, where to trade, and how to prevent the blunders, which waste the investment of the majority of traders. Allow this book to bring you through the fundamentals and unleashes how anybody could trade with awesome success – continuously! 
  Loaded with expert tactics and tools, as well as amazing winning strategies, which will help you trade lucratively and break free from your 9-5 job, this book will equip you with a stunning set of trading knowledge that will help you increase your market profits. 
  Here are a few of what you’ll learn in this book: 
  Differences among Options, Day and Swing Trading, Forex and Stocks     
  Types of Trading Platforms 
  What Are We Looking For In Platforms And Tools? 
  The Market Price of Shares   
  Tips & Tricks                  
  Capital Protection and Money Management 
  Common Mistakes to Avoid 
  Trader Mindset 
  Trading Psychology     
   And so much more! 
   

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