Other books that might interest you

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  Customer Centricity: A Present...

  Phil Geldart

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  A customer-centric culture is one in which every employee consistently asks, "How will the decision I am about to make impact our customers' experience?" Not only that, but with the support of their leaders, they know what to do about it. 
  
  Eight-time author, experiential learning expert, and CEO of Eagle's Flight, Phil Geldart, shares his insights on what it takes to create an enviable customer experience in his book, "Customer Centricity: A Present and Future Priority." He created this book to help organizations committed to building a singular focus on the customer. It includes practical steps to take, components critical to long-term success, and real-life case studies of a customer-centric culture in action from his team at Eagle's Flight.
  
  Through topics on customer expectations, empowerment, corporate culture, and the role of leadership, Geldart shares the critical factors to consider when building a customer-centric culture. These lessons were learned from building his own customer-centric organization and his 30 years' experience working with organizations to transform company cultures.
  
  By the end of "Customer Centricity: A Present and Future Priority," you will understand what is required to build a customer-centric organization, the pitfalls to avoid, and how to engage the entire organization in providing the kind of customer experience that causes your customers to wish that every organization they dealt with was like yours.

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  Time and Death and Love

  Madison Cawein

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  Madison Cawein was a poet from Louisville, Kentucky. His output was thirty-six books and 1,500 poems. His writing earned the nickname the "Keats of Kentucky". This Weekly poem was published in his book "Shapes and Shadows". (1898)  (Summary from Wikipedia)

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  "The Secret of Success" -...

  Evangivaldo Soares

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  The Secret to Success: Unlocking the Key to Business Prosperity' is a must-read for any entrepreneur or professional looking to make their mark in today's highly competitive business world. In this book, renowned author Evangivaldo Soares reveals the secrets to building a powerful personal brand and leveraging it for the success of your business. 
  Whether you're an aspiring entrepreneur or an established business leader, 'The Secret to Success' is packed with practical tips, real-life examples, and actionable advice that will help you unlock your true potential and achieve your business goals. From creating a powerful brand story to developing a comprehensive social media strategy, this book is the ultimate guide for anyone looking to build a strong personal brand and succeed in the world of business. 
  So if you're ready to take your career to the next level and become a standout player in your industry, 'The Secret to Success' is the book for you. With its inspiring message and practical insights, this book will empower you to unlock the key to business prosperity and achieve the success you deserve."

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  Decentering Whiteness in the...

  Janice Gassam Asare, Layla Saad

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  Your DEIJ efforts are stagnating because you continue to center whiteness. Creating a truly anti-racist organization requires learning how to identify and rectify the systemic, and often unconscious, centering of white culture and values in the workplace. 
   
  Corporate America continues to struggle with racial equity in a post-George Floyd world. As the United States becomes more diverse and the public consciousness continues to shift, successful racial equity efforts in the workplace are needed now more than ever.  
   
  Decentering Whiteness in the Workplace exposes the ways that white culture and expectations are centered in the modern American workplace and the fears within corporate spaces about talking candidly, openly, and honestly about whiteness, white supremacy, and anti-Blackness. 
   
  Readers will discover: 
  	A direct and straightforward analysis about what white-centering is	An evaluation of the different ways that whiteness is centered in the workplace, such as bereavement and holiday policies and dress codes 	A guide on how to recognize and decenter whiteness within oneself and at work 	Solutions for people to contribute individually and systemically to anti-oppressionDecentering Whiteness in the Workplace provides a crucial guidebook with practical solutions for leaders, DEIJ practitioners, and anyone hoping to truly create an anti-racist workplace.

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  Vanilla - Travels in Search of...

  Tim Ecott

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  From Papantla in Mexico—“the city that perfumed the world”—to the Indian Ocean islands, Vanilla traces the story of the vanilla plant and its secretive trade.   From the golden cups of Aztec emperors to the ice cream dishes of US presidents, vanilla has mystified and tantalized man for centuries. The only orchid that produces an agriculturally valuable crop, vanilla can mask unpleasant tastes and smells, but also makes pleasant tastes stronger, smoother, and longer lasting. Because it has over four hundred separate flavor components, choosing premium vanilla beans is as complex as judging the aroma and taste of fine wine. Vanilla finds its way into over half of all dessert products sold worldwide, as well as the finest perfumes, well-known brands of rum and vodka, and even Coca-Cola and Pepsi. Americans consume more vanilla than anyone else on Earth—a fact that has forced growers and traders to mount armed guards over their plants in the tropical jungle. The traders who travel the world in search of America’s favorite flavor are a small and secretive elite. Vanilla is a globetrotting adventure that follows buccaneers, aristocrats, and gourmets, all in search of the ice cream orchid.

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  Homeless: The Untold Story of a...

  Liyana Dhamirah

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  Ten years ago, Liyana Dhamirah was in a precarious situation: at 22, she was heavily pregnant and had no place to call home.For Liyana, home was often unstable. Once a bright teenager full of optimism, she faced uncertainty and found no support from family, government agencies and welfare groups. She had nowhere to go, no one to turn to. When she started living on a beach in Sembawang, she discovered a community of people — families — who were homeless just like her. They stuck together and watched out for each other, even when there were raids. She learned that in prosperous Singapore, the homeless are not always identifiable by appearance alone.Months later, journalists eventually uncovered Liyana’s story and how she navigated a bureaucracy of obstacles. Today she is a successful entrepreneur and this is her memoir.

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