Join us on a literary world trip!
Add this book to bookshelf
Grey
Write a new comment Default profile 50px
Grey
Subscribe to read the full book or read the first pages for free!
I want to read the book!
All characters reduced
Supercharging the Customer Experience - How organizations can drive performance in today’s values - based economy - cover

Supercharging the Customer Experience - How organizations can drive performance in today’s values - based economy

Alan Williams

Publisher: LID Publishing

  • 0
  • 0
  • 0

Summary

In nearly all sectors–especially those that are service related–anew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore, brands are no longer owned by organizations, but co-owned with customers, employees, service partners and investors. And employees themselves want a sense of meaning and fulfilment from the companies they represent. There has been a general shift from a product-based economy to an experience-based one. For companies, the role of its customers and employees as ambassadors is of huge importance today.  In short, the successful organization of tomorrow will deliver a customer experience that reinforces a sense of shared values with customers and stakeholders. This book defines a unique a fresh approach to the design, implementation and development of customer experience strategy in any organization
Available since: 06/06/2024.

Other books that might interest you

  • Passive Income with ChatGPT - Build Multiple Income Streams & Achieve Financial Freedom Using Smart Automation-2 in 1 Book: Make money 24 7 with Zero Experience - cover

    Passive Income with ChatGPT -...

    Mark Miller

    • 0
    • 0
    • 0 
    What if you could make money while you sleep—without a tech background, expensive tools, or working more hours? 
In today’s AI-powered world, earning online has never been easier—or smarter. This 2-in-1 guide shows you exactly how to turn ChatGPT and automation tools into passive income streams that run on autopilot. 
Whether you're a complete beginner or an entrepreneur ready to scale, this book gives you the roadmap to build multiple income sources, streamline your efforts, and achieve true financial freedom—no coding or marketing degree required. 
💡 Inside, You’ll Discover:✅ AI-Powered Income Models – Proven methods to earn online with minimal effort✅ How to Use ChatGPT to Sell Content, Services & Products – Even if you’re starting from scratch✅ Smart Automation Hacks – Run your business 24/7 without being chained to your laptop✅ Passive Income Strategies That Actually Work – From digital products to affiliate marketing and beyond✅ Real-World Examples & Easy Templates – So you can start fast, even as a complete beginner✅ Time-Freedom & Scalability – Build systems that grow without your constant input 
This isn’t just another "make money online" gimmick. This is your chance to tap into the real potential of AI tools like ChatGPT and build a life of freedom, flexibility, and financial independence. 
Stop hustling harder. Start earning smarter.
    Show book
  • Helicopter Private Pilot - cover

    Helicopter Private Pilot

    Facundo Conforti

    • 0
    • 0
    • 0 
    Being a pilot implies having the ability to operate an aircraft under normal and abnormal conditions. Pilot is anyone who is able to fly the machine from one place to another safely. So far there are no differences between an airplane pilot and a helicopter pilot, as both machines are considered aircraft. The only difference between these classes of aircraft is that an airplane is a fixed-wing aircraft and a helicopter is a rotary-wing aircraft. 
	 
	The purpose of this manual will be to supply the reader with all the basic knowledge to operate a rotary-wing aircraft or helicopter. To achieve this goal it is necessary to study the theoretical principles of flight is this class of aircraft, its operation, its different components and everything that differentiates it from an airplane. 
	 
	In these pages the reader will find a theoretical and practical summary of different studies and manuals carried out on the subject, all information studied and carried out by professional helicopter pilots, who today provide their help to achieve a simple and complete aeronautical material. 
    Show book
  • Options Trading Strategies For Beginners: 2 Books In 1 - Learn Fast How To Trade Using Option Greeks Covered Calls Naked Puts Option Straddles And Spread Options - cover

    Options Trading Strategies For...

    Will Weiser

    • 0
    • 0
    • 0 
    If you want to discover how to become a thriving Options and/or Forex trader, this book is for you!  
In book 1 you will discover: 
·       SMALL ACCOUNT OPTIONS TRADING TIPS & CONSIDERATIONS 
·       OPTION TRADING USING OPTION GREEKS DELTA 
·       OPTIONS TRADING USING OPTION GREEKS GAMMA 
·       OPTIONS TRADING USING OPTION GREEKS THETA & TIME DECAY 
·       OPTION MONEYNESS FOR BEGINNERS 
·       OPTIONS TRADING TIPS FOR BEGINNERS 
In book 2 you will discover: 
·       THE BEST STRATEGY FOR FOREX TRADING 
·       HOW TO USE INDICATORS FOR FOREX TRADING 
·       THE WORSE FOREX TRADING TOOLS 
·       FOREX REVERSAL TRADING VS TREND TRADING 
·       FOREX TECHNICAL ANALYSIS TOOLS 
·       HOW TO TRADE THE EUR-USD 
·       HOW TO TRADE EUR-GBP & GBP-CHF 
·       HOW TO USE FOREX VOLUME INDICATOR 
·       VOLUME INDICATORS VS VOLATILITY IN FOREX 
·       HOW TO USE FOREX SENTIMENT INDEX 
·       HOW TO TRADE AUD-NZD 
BUY THIS BOOK NOW AND GET STARTED TODAY!
    Show book
  • The Wisdom of the Bullfrog - Leadership Made Simple (But Not Easy) - cover

    The Wisdom of the Bullfrog -...

    Admiral William H. McRaven

    • 0
    • 0
    • 0 
    The Instant #1 New York Times Bestseller!  From the acclaimed, bestselling author of Make Your Bed—a short, inspirational book of advice and leadership lessons that Admiral McRaven collected over his four decades as a Navy SEAL.    The title “Bullfrog” is given to the Navy SEAL who has served the longest on active duty. Admiral McRaven was honored to receive this honor in 2011 when he took charge of the United States Special Operations Command. When McRaven retired in 2014, he had 37 years as a Navy SEAL under his belt, leading men and women at every level of the special operations community. In the ensuing four years, he served as Chancellor to the entire University of Texas System, with its 230,000 students and 100,000 faculty and health care workers.   During those four decades, Admiral McRaven dealt with every conceivable leadership challenge, from commanding combat operations—including the capture of Saddam Hussein, the rescue of Captain Phillips, and the raid for Osama bin Laden.   The Wisdom of the Bullfrog draws on these and countless other experiences from Admiral McRaven’s incredible life, including crisis situations, management debates, organizational transitions, and ethical dilemmas, to provide readers with the most important leadership lessons he has learned over the course of his forty years of service.    Each chapter provides a Make Your Bed-like parable, rich with insights about the specific leadership traits required to be at the top of your game. The Wisdom of the Bullfrog is Admiral McRaven’s clear-eyed treatise on the leadership qualities that separate the good from the truly great.  
    Show book
  • Farm Boy From Wyoming - cover

    Farm Boy From Wyoming

    Jerry Krause

    • 0
    • 0
    • 0 
    Jerry Krause’s ‘Farm Boy From Wyoming’ is a story of resilience, discovery, and devotion that begins on a family farm in rural Powell, Wyoming, and extends into the worlds of aviation, technology, and international leadership. Born in 1940, Jerry grew up in the shadow of Yellowstone Park, where farm chores, community bonds, and the hard lessons of loss shaped his early years. Those experiences gave him resourcefulness, determination, and a belief in the value of relationships—qualities that carried him far beyond the fields of his childhood. His journey took him from the classrooms of Montana State to the United States Air Force, where he worked on emerging computer technologies and served at the Pentagon during a time of national challenge. From there, his career thrived at United Airlines, where he managed complex technical projects and eventually led global teams through the Galileo project in Europe. Throughout every season, Jerry’s priorities stayed clear: faith, family, and community. With his wife, Judi, he built a life full of love, service, and adventure, supporting their children, traveling widely, and giving back through local organizations. Even in the face of illness and personal loss, he continued to live with courage and gratitude. ‘Farm Boy From Wyoming’ is both a personal history and a reflection on values that endure across generations.
    Show book
  • Own It! - Honouring and Amplifying Accountability - cover

    Own It! - Honouring and...

    Dr Paige Williams

    • 0
    • 0
    • 0 
    There’s an epidemic of underperformance plaguing teams and organisations. 
Activity but no progress, meetings with no follow-up, confused responsibilities, impossible demands, missed milestones, low morale, poor engagement, talent drain… 
What’s the cause? 
Issues with accountability. 
From broken promises and unrealistic expectations to finger-pointing and cultures of avoidance and blame, issues with accountability – and the fear that drives them – are rampant across business, government, and NGOs. 
If you have people in your team, you have issues with accountability. 
Own It! is the book for you if…You’ve been let down by a broken promise or expected to do the impossible at workYou’re struggling with lack of time, too many commitments and a culture of blameYou’re tired, frustrated and overwhelmed with what lies ahead and can’t see a way forwardYou’re a leader who knows your team could perform better, but aren’t sure what to try nextYou’re ready to break the mould, feel energized and engaged with your work, proud of your achievements, and excited about the future
    Show book