Outros livros que poderiam interessá-lo

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  Exceptional Customer Service

  Pryor Learning Solutions

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  Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: satisfied customers equal success! Professional customer contact is a learned skill—something everyone in your organization can improve by developing new skills and keeping old ones well practiced.This popular, bestselling program provides the best advice available on how to wow your customers and keep people coming back to your business. Learn why teamwork is dramatically important in providing service, the secret of under-promising and over-delivering, how to become a better listener and improve your telephone techniques, action steps for building a customized customer relationship, and how to respond to complaints and handle an angry customers.The principles of conscientious, personalized customer service in this program will give you the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely—to customize the relationship, to strengthen loyalty, and to always keep them satisfied!

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  International Economic...

  Anne Dolganos Picker

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  Praise for International Economic Indicators and Central  Banks      "Anne Picker's International Economic Indicators and Central Banks  is a tour de force. It brings together a wealth of information,  explanation, and guidance, which has hitherto only been available  from disparate and frequently obscure sources, and does so with  great clarity and authority. It will be an invaluable resource not  only for investors but for all others involved in the fields of  finance and economics."  --Donald R. Anderson, OBE FRSE (UK), International Economics  Advisor, formerly chief economist, Courtaulds Group    "Picker's book provides a comprehensive and up-to-date guide to the  workings of key central banks, and to the economic data that  informs their thinking and policy formation. The book should be  required reading for those with more than a passing interest in  financial markets and monetary policy formation."  --George Worthington, Chief Economist, Asia Pacific, Thomson-IFR  (Australia)    "International Economic Indicators and Central Banks is an  invaluable guide for anyone doing business overseas or investing in  international markets. It is thorough and precise enough for  professional economists yet readily accessible to business people  and investors. Anne Picker is not only an excellent communicator  who demystifies central bank operations and technical economic  indicators; she is also a top-notch economist with extensive  experience in analyzing them. Don't read any international economic  analysis without this volume close at hand."  --David A. Levy, Chairman, The Jerome Levy Forecasting Center

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  In Solidarity - Essays on...

  Kim Moody

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  “One of the leading intellectuals of the labor movement” explores the state of unions in the United States, as well as evaluating the forces working against them (Robin D. G. Kelley, author of Hammer and Hoe). 
   
  In this thorough collection of inspiring and informed essays, Kim Moody, one of the world’s most authoritative and recognized labor writers, asks key questions: What has happened to union organizing in the United States? Is there an alternative to the strike? How does the increased presence of immigrant and women workers change the balance of forces? What strategies can workers use to counteract company “union avoidance” campaigns and bureaucratic “business unionism”? What is the role of socialists in the labor movement? 
   
  Drawing on his own background as a working-class radical, the works of Karl Marx, and the everyday experiences of nurses, miners, autoworkers, and more, Moody sketches a comprehensive picture of the state of US labor—and points the way forward for a rank-and-file union movement that can win real change. 
   
  Praise for Kim Moody 
   
  “One most of the most experienced working-class organizers in the US over the past few decades.” —Monthly Review 
   
  “[His] books and articles have for more than forty years provided essential analysis and strategy for the labor left.” —New Politics

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  The Birth of Plenty - How the...

  William Bernstein

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  FROM THE BESTSELLING AUTHOR OF THE INTELLIGENT ASSET ALLOCATOR   
  Praise for The Birth of Plenty:  
  "Bill Bernstein has given us a compact and immensely readable economic, political, military, and institutional history of our civilization that is a tour de force.  Put everything else down.  Take a deep breath.  Open The Birth of Plenty.  And prepare to be amazed.  
  --John C. Bogle, Founder and Former CEO, The Vanguard Group  
  							  
  "The Birth of Plenty is a brilliantly written, whirlwind account of how the modern world was formed.  It is a hugely enjoyable read, full of vigor and liveliness, and a book every American should possess--at least those who treasure our abundant life and care about our future."  
  --William Schultheis,   Author, The Coffeehouse Investor  
  "Put simply, this is my favorite economic history book. It gathers what is interesting about economic history to draw important lessons."--Ed Tower,  Professor of Economics, Duke University   
  "William Bernstein scrutinizes the research literature, distills it with originality and insight, then shares the results with classic Bernstein clarity and wit. Ideologues on both political wings should prepare to have their assumptions challenged."  
  --Bernard Sherman, Host, Talk of Iowa - Focus on Finance radio show   
  A daring look at the development of human prosperity--how it was created, and where it's headed  
  In the breakthrough spirit of Against the Gods, William Bernstein's The Birth of Plenty has the topical uniqueness and storytelling panache to literally create its own category and reader. Based upon the premise that mankind experienced virtually zero economic growth from the dawn of time until 1820, this provocative, bigpicture book identifies the four conditions necessary for sustained economic progress--property rights, scientific rationalism, capital markets, and communications and transportation technology-- and then analyzes their gradual appearance and impact throughout every corner of the globe. Filled with bestselling author William Bernstein's trademark meticulous research and page-turning writing style, The Birth of Plenty explores:  Where the world economy could be headed next  Implications of the book's thesis for today's society  How the absence of one or more of the conditions continues to threaten beleaguered regions    
   Rare is the book that proposes an entirely new premise, validates that premise with inarguable research and analysis, and then explains beyond question both the relevance and the implications of its premise to the reader and the world at large. The Birth of Plenty is just such a book. From its unique, topical subject matter to its tremendous review potential, this insightful book will be one of the most talked-about volumes of the publishing season.

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  Financial Freedom Guide -...

  Ephraim Sharikov

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  How important is it to you to have a vision in your life?   
  Do you agree that having money makes you happier than not having?  
  If not, you are lying to yourself. If yes, have you ever thought about financial freedom? 
  The concept of being financially free is more complex than people think. Getting financial freedom doesn't mean that you stop going to work and live on a beach, drinking mojito every day! 
  Before you get ready to build your empire, remember what the Romans said: Rome wasn't build in a day. Building your empire means working hard, every day, for a long period of time. But the most important thing is working in a smart business and with the right mind-set and knowledge. 
  In this audiobook Financial Freedom Guide, you will learn a lot about these important things: Working in a smart businessThe mind-set and knowledge needed 
  This audiobook is the answer for those who are looking to start a business, and it could also help people already running their own business but can't find the right way to increase their income

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  Ingresos Pasivos - Gana Dinero...

  Armani Murphy

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  ¿Qué te diferencia de un millonario? ¡Puede que no sea lo que piensas! 
  Hay más de un millón de formas de ganar un millón de dólares. Pero solo hay una manera de ganar un millón de dólares fácilmente, con un mínimo de esfuerzo: explorar, usar y explotar métodos de ingresos pasivos. 
  Los tradicionalistas te dirán que es solo a través del trabajo duro y la dedicación que puede encontrar riqueza y éxito. Y es cierto que el trabajo duro y la dedicación juegan un papel, especialmente al principio. Pero cuando generas ingresos pasivos, dejas que tus esfuerzos iniciales continúen generando dinero, sin más trabajo de tu parte. Literalmente, puedes ganar dinero las 24 horas del día, todos los días del año, ¡incluso mientras estás dormido! 
  ¿Pero qué se necesita? ¡Más que solo sueños! 
  Vuelve a entrenar tu cerebro para cultivar la mentalidad y los hábitos millonarios que perfeccionarán tu impulso y determinación, y usa los métodos de ingresos pasivos en este libro para convertir cada hora de cada día en un factor que contribuya a tu éxito. 
  Ingresos Pasivos: Gane Dinero en Línea con Ideas de Ingresos Pasivos: La Mentalidad Millonaria y los Hábitos de los Millonarios Para el Exito le enseñarán: 
  ● Los métodos que los millonarios pueden usar para aumentar su alijo, incluso cuando no están trabajando activamente 
  ● Cómo encontrar oportunidades nuevas y emocionantes para generar ingresos pasivos, incluso cuando menos lo esperas 
  ● Los hábitos que las personas exitosas cultivan para aumentar el impulso, la determinación y la audacia. 
  ● Vías de ingresos pasivos tradicionales y no tradicionales. 
  ● Los cinco pasos necesarios para darle una mentalidad millonaria 
  Si tu objetivo es dar, no solo pasos para hacer tu primer millón, sino saltos gigantes, ¡este es el libro que debes leer!

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