Other books that might interest you

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  Digital Customer Service -...

  Rick Delisi, Dan Michaeli

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  As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. 
   
   
   
  Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior—from the days of the first call centers in the 1980s all the way to today's digital world. 
   
   
   
  Written for customer service and customer experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: creating an excellent experience for customers that increases customer loyalty and profitability; driving down the cost of customer service/support interactions, while increasing revenue through sales interactions; and moving quickly toward the goal of "digital transformation." When companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there.

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  No Way Down - Life and Death on K2

  Graham Bowley

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  "No Way Down is both a gripping read and a clear-eyed investigation of the hubris, politics, and bad luck that brought on one of the worst disasters in modern mountaineering history." —Michael Kodas, author of High Crimes: The Fate of Everest in an Age of Greed 
   
   
   
  "Graham Bowley's No Way Down does a great job of putting you on the mountain. It is a refreshingly unadorned account of the true brutality of climbing K2, where heroes emerge and egos are stripped down, and the only thing achieving immortality is the cold ruthless mountain." —Norman Ollestad, author of Crazy for the Storm 
   
   
   
  In the tradition of Into Thin Air and Touching the Void, No Way Down by New York Times reporter Graham Bowley is the harrowing account of the worst mountain climbing disaster on K2, second to Everest in height . . . but second to no peak in terms of danger. From tragic deaths to unbelievable stories of heroism and survival, No Way Down is an amazing feat of storytelling and adventure writing, and, in the words of explorer and author Sir Ranulph Fiennes, "the closest you can come to being on the summit of K2 on that fateful day."

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  The Book on Medical Health...

  Brian Mahoney

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  End Money Worries! 
  The Book on Medical Health Manager Career Development Planning 
  Job Hunting Change Interview Questions Preparation & Coaching Guide for Adults & Young Teens 
  by Brian Mahoney   Narrated by Brian Mahoney & Katie Johnson 
         Discover... 
  * How to Become a Medical Health Manager 
     * What is the salary of a Medical Health Manager 
        * What is the future Job outlook for a Medical Health Manager 
           * how long does it take to become a Medical Health Manager 
        * How to Prepare for Your Job Interview 
     * Tips the pros use to Ace their Job Interview 
  * You'll be confident with the best answers for the toughest job interview questions 
  The knowledge and ability to change your life all for less than the cost of 1 movie ticket! 
   If you are ready to get started & want the knowledge, help & motivation to change your life now!... 
  Then this Book is for you!!! 
                       So Don't wait. You'll wait your life away...

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  Country Soul - Inspiring Stories...

  Cara Whitney, "Larry the Cable...

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  Is the path ahead unclear? Does life feel uncertain and full of worry and anxiety? Country Soul is filled with Scripture, stories, takeaways, and encouragement that will get your faith moving. Like many of us, Cara Whitney and her husband, Dan (Larry the Cable Guy), have experienced mountaintops and valleys in life. The good news they discovered along the way is that we don't have to go it alone. God's Word guides our steps, leading us through the ups and downs of our faith journey.   
  This book is filled with heartwarming stories--30 compelling journeys of faith about men and women from all walks of life who have turned heartaches into hope and setbacks into victory.   
  Most of the stories are drawn from ordinary everyday folks just like you: A Nebraska rancher who survived cancer and heart disease . . . and is now telling others how to break free from a far worse disease: sinA wounded warrior who found healing in Christ . . . not to mention a brand-new life! A coal miner's daughter who met Jesus in a West Virginia holler . . . and is committed to following Him to the ends of the earth  
  Refresh your soul as you rediscover that no matter how hard life gets, you can trust God. 
  Readers of Country Soul will also enjoy Cara Whitney's previous books, Unbridled Faith and Fields of Grace.

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  Walleye - A Beautiful Fish of...

  Paul J. Radomski

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  Among the more than 34,000 species of fish, few have the walleye's following—among anglers and diners, states conferring official status on the fish, and towns battling for recognition as the Walleye Capital of the World. And among those passionate fans, few know the walleye as well as Paul J. Radomski does—a fisheries biologist, lake ecology scientist, and old fisherman. In Walleye: A Beautiful Fish of the Dark he unspools the mysteries of this fascinating fish. 
   
   
   
  Radomski looks at walleye from every angle, with something to say to the curious naturalist, committed ecologist, and avid fishing enthusiast. People who view walleye as the "lion of the lakes" might be surprised to learn that rivers are their ancestral habitat. Some might wonder about the name "wall-eye," a nod to an evolutionary adaptation to dark water environments. Others might ask: what are they, where do they exist, how do they survive, and how have people come to depend on them? Radomski discusses the principles and pitfalls of managing this predator of the twilight and shares his informed perspective on when and where stocking is prudent. He also explores three of the best walleye lakes. 
   
   
   
  From the simple pleasures of fishing for walleye to the most pressing questions about how this species survives, this book is the best word on this beautiful fish of the dark.

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  Zero to Birth - How the Human...

  W.A. Harris

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  A revelatory tale of how the human brain develops, from conception to birth and beyond 
   
   
   
  By the time a baby is born, its brain is equipped with billions of intricately crafted neurons wired together through trillions of interconnections to form a compact and breathtakingly efficient supercomputer. Zero to Birth takes you on an extraordinary journey to the very edge of creation, from the moment of an egg's fertilization through each step of a human brain's development in the womb—and even a little beyond. 
   
   
   
  As pioneering experimental neurobiologist W. A. Harris guides you through the process of how the brain is built, he takes up the biggest questions that scientists have asked about the developing brain, describing many of the thrilling discoveries that were foundational to our current understanding. He weaves in a remarkable evolutionary story that begins billions of years ago in the Proterozoic eon, when multicellular animals first emerged from single-cell organisms, and reveals how the growth of a fetal brain over nine months reflects the brain's evolution through the ages. Our brains have much in common with those of other animals, and Harris offers an illuminating look at how comparative animal studies have been crucial to understanding what makes a human brain human.

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