Junte-se a nós em uma viagem ao mundo dos livros!
Adicionar este livro à prateleira
Grey
Deixe um novo comentário Default profile 50px
Grey
Assine para ler o livro completo ou leia as primeiras páginas de graça!
All characters reduced
Healthcare Call Center Essentials - Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success - cover
LER

Healthcare Call Center Essentials - Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

Peter Lyle DeHaan

Editora: Publishdrive

  • 0
  • 0
  • 0

Sinopse

The essential guide to healthcare call centers.
 
Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.
 
But running a healthcare call center comes with its own set of challenges. 
 
Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.
 
By addressing common pain points, Healthcare Call Center Essentials will teach you how to:
 
 - Train and retain agents for long-term success 
 
 - Measure your metrics to understand your call center’s strengths and weaknesses 
 
 - Create more efficient and effective call center operations 
 
 - Understand the dynamics of traffic, time management, and employee issues 
 
 - Optimize your systems to better meet the needs of your medical community 
 
Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.
 
By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.
 
Get your copy today.
Disponível desde: 27/05/2022.
Comprimento de impressão: 194 páginas.

Outros livros que poderiam interessá-lo

  • Keep Your Calm at Work - Rising Above a Toxic Workplace - cover

    Keep Your Calm at Work - Rising...

    Carlos M. Koehler

    • 0
    • 0
    • 0
    If the idea of going into work each morning fills you with dread, you’re not alone… One survey found that 59% of Americans feel work stress daily. You spend the majority of your day in the workplace… The people you spend that time with are crucial to your experience at work – and sometimes all it takes is one bad apple to upset the entire cart. 
    Workplace relationships are vital to your job satisfaction, your productivity, and your happiness in the working environment. 
    When the alarm sounds in the morning, the only regret you should have is that you can’t sleep a little longer... 
    The good news is that the problem can be addressed – you just need a toolbox of effective strategies for dealing with toxic colleagues. 
    Keep Your Calm at Work will guide you through everything you need to know to take back your power and remain cool and collected – no matter how toxic the environment. 
    Inside, you’ll discover:How to identify difficult behavior – and how it’s affecting your workplaceFrom narcissists… to sociopaths… to everyone in between – discover how you can recognize toxic colleagues (and know how to handle them)Case studies for a range of personality types – complete with resolution strategies you can apply to solve similar situations in your own workplaceThe true impact of gossip – and why you shouldn’t let it slideThe two most important skills you need to nurture in yourself in order to navigate a toxic environmentHow to take a step back from yourself and understand your own role in the dramaHow to pick the best communication method for the situation (do you know a ‘phone moment’ from an ‘email moment’?)... and when it’s better not to talk at all…The tips Michael Scott’s staff wish they’d known – practical strategies for dealing with a toxic bossTechniques for making yourself an oasis of calm – you’ll be amazed by how much power you’ll gain
    Ver livro
  • Experience the Power of Positive Living Every Day - Transform your Journey! Engage with powerful audio lessons for a positively impactful daily life - cover

    Experience the Power of Positive...

    Maxim Silverbane

    • 0
    • 0
    • 0
    Discover the Joy of Positive Living Daily:  
    ⭐⭐ Simplified Audio Guide ⭐⭐ 
    Are you striving to elevate your life, boost your happiness, and embrace the power of positivity every day? 
    Searching for an all-encompassing resource that offers the tools and insights needed to harness the power of positivity? 
    Look no further! 
    This guide is your ultimate companion for deepening your understanding, applying positive actions, and engaging in life-changing exercises. With this, you're set for a brighter future. 
    Updated for the latest approaches in positive thinking. 
    Key features of this enriched guide: 
    - Profound insights about living a positive life 
    - Detailed explanation of harnessing the power of positivity 
    - Effective strategies for incorporating positivity into your daily routines 
    Our guide stands out through its comprehensive coverage, which is crucial for your personal transformation. Concepts aren't merely touched upon; they are explored with accuracy and depth. 
    Please note that this guide is purely an independent resource for your benefit. 
    Designed with a clear structure and easy-to-understand language, our Positive Living Guide ensures smooth transitions between topics. Say goodbye to complex jargon and welcome clear, precise, and practically useful content. 
    So, why wait? Click the BUY NOW button, secure your guide, and start your journey to a happier, more positive life!
    Ver livro
  • Your Guide to Acing Job Interviews - Practical Strategies to Stand Out in Any Interview - cover

    Your Guide to Acing Job...

    Nathaniel Hart

    • 0
    • 0
    • 0
    The job market is competitive. Landing your dream job often hinges on one crucial element: the interview. While qualifications and experience are undoubtedly important, the ability to effectively communicate your skills, showcase your personality, and connect with the interviewer can be the deciding factor.  
    This book provides you with a comprehensive and practical approach to mastering the job interview, equipping you with the knowledge and confidence to navigate this critical phase of your job search successfully. 
    We will explore every aspect of the interview process, starting with the critical pre-interview stage, where you'll learn how to thoroughly research potential employers, craft a compelling personal brand, and tailor your resume and cover letter to match specific job requirements.  
    We will then delve into the intricacies of the interview itself, covering effective communication strategies, techniques for handling challenging questions, and how to adapt to different interview formats.  
    Beyond the interview room, you'll find guidance on post-interview etiquette, negotiating salary, and even handling rejections constructively.  
    This book isn't just about acing a single interview; it's about building a framework for consistent success throughout your career. 
    We’ll use real-world examples, practical exercises, and actionable strategies to help you develop a winning approach to job interviews that will serve you well throughout your professional journey. Get ready to transform your interview skills and unlock the path to your ideal career.  
    Let's begin!
    Ver livro
  • Innovating Innovation! - cover

    Innovating Innovation!

    Mike Stemple

    • 0
    • 0
    • 0
    Why do large corporations struggle with innovation, yet startups seem to excel at it? In Innovating Innovation! Why Corporate Innovation Struggles in the Age of the Entrepreneur, serial entrepreneur-turned-corporate innovation expert Mike Stemple reveals that the greatest threat large corporations face is their inability to innovate. The majority of contemporary innovation is created by startups, while large corporations lag behind. Stemple guides corporate executives toward true innovation, from understanding contemporary innovation to recognizing the difference between the corporate “operator” versus entrepreneurial “innovator” and being able to effectively implement a modern innovation program within an organization.Innovating Innovation! answers the trillion-dollar question, “What can large companies do to innovate as easily as their disruptive startup competitors?” Corporate executives will learn how they can catch up and unlock the same quick-to-market innovations startups use to rapidly disrupt whole industries.
    Ver livro
  • Agile Project Management with Scrum - A Practical Guide to Managing Projects and Product Development using Scrum Framework - cover

    Agile Project Management with...

    Ben Stephen

    • 0
    • 0
    • 0
    "Agile Project Management With Scrum: A Practical Guide to Managing Projects and Product Development using Scrum Framework" is a comprehensive guide to using the Scrum framework for managing projects and product development. The book covers the basics of the Agile methodology and the Scrum framework, including the roles and responsibilities of the Scrum team, the Scrum events and artifacts, and the principles and values that guide Scrum. 
    The book begins by introducing the Agile manifesto and the key principles of Agile project management, and then dives into the details of the Scrum framework. It covers the roles of the Scrum Master, Product Owner, and Development Team, as well as the events of Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. The book also discusses the Scrum artifacts, including the Product Backlog, Sprint Backlog, and Increment. 
    The book provides practical examples and real-world scenarios to help readers understand how to apply Scrum in their own organizations. It covers topics such as creating a product backlog, planning and executing sprints, and conducting sprint reviews and retrospectives. The book also offers tips and best practices for managing and leading Scrum teams, including how to handle changes and overcome common challenges. 
    With its clear, concise writing and practical approach, "Agile Project Management With Scrum: A Practical Guide to Managing Projects and Product Development using Scrum Framework" is an essential resource for anyone looking to improve their project management skills and deliver products more efficiently. Whether you're new to Agile or Scrum, or you're a seasoned professional looking to refresh your knowledge, this book will help you understand and apply the Scrum framework to your own projects. 
     
    Ver livro
  • The Retirement Income Handbook - cover

    The Retirement Income Handbook

    Nate Legend

    • 0
    • 0
    • 0
    The Retirement Income Handbook:  A Step-by-Step Guide to Financial Security. Discover How to Build a Sustainable Income Stream for Your Golden YearsRetirement can be both exciting and daunting. On one hand, it represents a new chapter in life filled with freedom and the opportunity to pursue passions and interests. On the other hand, it also brings financial concerns, such as how to ensure a steady income stream to last throughout retirement. This audiobook is designed to help guide you through the process of planning and securing your retirement income. From understanding the role of Social Security and employer-sponsored retirement plans, to maximizing your retirement portfolio and budgeting for the future, this audiobook provides practical and actionable advice to help you confidently plan for the retirement you deserve.This audiobook will cover the following topics:- Introduction to Retirement Income Planning- Social Security Benefits and Planning- Employer-Sponsored Retirement Plans- IRAs and Other Individual Retirement Accounts- Annuities for Retirement Income- Diversifying Your Retirement Portfolio- Maximizing Retirement Income through Tax Planning- Creating a Retirement Budget- Strategies for Dealing with Inflation during Retirement- Managing Healthcare Costs in Retirement- Navigating the Withdrawal Sequence in Retirement- Estate Planning and Legacy Building- Preparing for Unexpected Expenses in Retirement- And many more!If you want to learn more, scroll up and click “add to cart” now!
    Ver livro