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Publisher: Publishdrive
This book provides potential guidance that could help you in organizing and managing an improvement program
Does capturing customer feedback feel like a pointless exercise? No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. It's no surprise given that "expert" guidance states the obvious, like "Ask open-ended questions," "Identify patterns," or "Extract insights." What's needed is a way to discover what we're missing. Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach.In What to Ask, author Andrea Belk Olson, CEO of applied behavioral science consulting firm Pragmadik, and head of the University of Iowa JPEC startup incubator, delivers a unique, cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research.Olson also details how individuals and organizations can better tune into customer needs by sharpening their strategic focus, cultivating customer-focused behaviors, and challenging cognitive biases.Show book
The proven plan for making strategic thinking part of any organization’s DNA to drive sustainable growth In today’s ultra-competitive business world, the difference between success and failure lies in the ability to get every employee to think and behave like a strategist. Think to Win helps business leaders expand strategic thinking out of the purview of “the elite few” and into the company culture as whole. It offers a simple, proven approach to analyzing and solving old or new challenges and provides a common language anyone at any level in the organization can understand.Show book
Summary of Simon Sinek’s Start with Why is a self-help book for business leaders seeking ways of gaining authenticity through a focus on their purpose. Most companies rely on manipulations to attract customers and employees; they use short-term motivators that do not inspire or encourage loyaltyShow book
Frustrated by endless meetings or Zooms, blame games, mistrust, lack of alignment, toxic colleagues, turf wars, and/or dysfunctional teams? All of these are a result of bad communication; effective communication can resolve them. But most of us fly blind (and often crash) in our communications. Simply because we never systematically trained our speaking and listening muscles. Communicate or Die will show you—in one evening—how to lead through language. “I am a huge believer in Communicate or Die. When people speak—and listen—effectively, they get better information, better strategic intelligence, and better results. Zweifel’s short book is absolutely essential for you and your people if you want tight championship teams.”—Steve Baird, Senior Advisor, Human Resources, UBS Dr. Zweifel, ex-CEO, Columbia leadership professor and award-winning author of eight books like Leadership in 100 Days and Strategy-In-Action, has trained and coached 5,000+ executives in effective communication. Now he unpacks the toolbox he built over three decades of partnering with CEOs and C-level executives, a prime minister and a soccer club, to reveal the communication secrets of the most successful people. Communicate or Die is not just a book—it’s your system to master communication, take charge of negotiations or conflicts—in meetings, teleconferences, calls or texts—and lead, simply by how you speak and listen. Read this book— it’s going to cost you next to nothing to read. You can substitute one evening of entertainment and make a difference in your life and work for years to come.”—Ali Velshi, Anchor, NBC Check out Communicate or Die today and reboot your capacity to get the results you want. For good.Show book
Awarded the 2016 Nautilus Silver Medal for Personal Growth!This is the book your money–savvy best friend, therapist, and accountant would write if they could. It's the book about money for people who don't even want to think about money, until the arrival of that inevitable day when we all realize we must come to terms with this thing called money.Everyone has pain and challenges, strengths, and dreams about money, and many of us mix profound shame into that relationship. In The Art of Money, Bari Tessler offers an integrative approach that creates the real possibility of "money healing," using our relationship with money as a gateway to self–awareness and a training ground for compassion, confidence, and self–worth.Tessler's gentle techniques weave together emotional depth, big picture visioning, and refreshingly accessible, nitty–gritty money practices that will help anyone transform their relationship with money and, in so doing, transform their life. As Bari writes, "When we dare to speak the truth about money, amazing healing begins."Show book
GUIDE TO MUTUAL FUNDS SECOND EDITION "Picking actively managed mutual funds is no mean challenge. And as the recent era underscores, past performance is of little help. The Morningstar Guide to Mutual Funds helps cut through the fog with a solid volume of constructive information. The central message--'truly diversify, keep it simple, focus on costs, and stick with it'--is not only timeless, it is priceless." --John C. Bogle, founder and former CEO, The Vanguard Group "Successful investors know they must do their own due diligence. Morningstar has done much of that homework in this guide. Leave it to Morningstar to get it right, offering smart ways to pick, build and monitor a portfolio. It's a commonsense guide that should grace every investor's shelf." --Ted David, CNBC Anchor "There's nothing Morningstar doesn't know about mutual funds. And at last, for ready reference, there's a book. You'll find everything here you need to know about managing fund investments, inside or outside a 401(k)." --Jane Bryant Quinn, Newsweek columnist and author of Making the Most of Your MoneyShow book
