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Sinopse

Conflict is inevitable. Having it disrupt productivity and harm relationships is not. In this revealing audio program you will discover: Why most conflict management strategies don't work and what to do about it; The #1 reason difficult people are difficult; The common roots of conflict; How to get the most from difficult people; Communication tools to diffuse anger and calm people down; How to stay calm, cool and collected even when others are not; Plus much more!

Duração: 42 minutos (00:42:16)
Data de publicação: 05/05/2010; Unabridged; Copyright Year: — Copyright Statment: —

• Ciências Sociais e Humanidades
• Negócios e Economia