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Summary

Conflict is inevitable. Having it disrupt productivity and harm relationships is not. In this revealing audio program you will discover: Why most conflict management strategies don't work and what to do about it; The #1 reason difficult people are difficult; The common roots of conflict; How to get the most from difficult people; Communication tools to diffuse anger and calm people down; How to stay calm, cool and collected even when others are not; Plus much more!

Duration: 42 minutes (00:42:16)
Publishing date: 2010-05-05; Unabridged; Copyright Year: — Copyright Statment: —

• Humanities & Social Sciences
• Business & Economics