Otros libros que te pueden interesar

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  The Art of Difficult Customers -...

  Jamie Ford

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  Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.  
  Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book offers a thorough exploration of the psychology underlying consumer behavior, assisting you in identifying the underlying reasons for conflict and discontent. It provides helpful guidance on handling a variety of challenging clients, including those who are demanding and irrational as well as irate and impatient. 
  "The Art of Difficult Customers" gives you the communication and conflict resolution skills you need to turn difficult situations into opportunities for service development through a combination of theoretical ideas and real-world experiences. You'll discover how to handle problems in a way that benefits the customer and fortifies the connection, as well as how to listen intently and speak with empathy. 
  This book offers the techniques and resources to improve service delivery, lower stress levels, and make sure that even the most challenging clients leave with a great impression—whether you work in customer service or manage a team. "The Art of Difficult Customers" will change the way you handle customer service and help you turn confrontations into chances for growth.

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  How States Think - The...

  John J. Mearsheimer, Sebastian...

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  A groundbreaking examination of a central question in international relations: Do states act rationally? 
   
  To understand world politics, you need to understand how states think. Are states rational? Much of international relations theory assumes that they are. But many scholars believe that political leaders rarely act rationally. The issue is crucial for both the study and practice of international politics, for only if states are rational can scholars and policymakers understand and predict their behavior. 
   
  John J. Mearsheimer and Sebastian Rosato argue that rational decisions in international politics rest on credible theories about how the world works and emerge from deliberative decision‑making processes. Using these criteria, they conclude that most states are rational most of the time, even if they are not always successful. Mearsheimer and Rosato make the case for their position, examining whether past and present world leaders, including George W. Bush and Vladimir Putin, have acted rationally in the context of momentous historical events, including both world wars, the Cold War, and the post–Cold War era.  
   
  By examining this fundamental concept in a novel and comprehensive manner, Mearsheimer and Rosato show how leaders think, and how to make policy for dealing with other states.

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  Healing Leadership Trauma -...

  MEd Sheila Wise Rowe, PhD...

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  Countless books are designed to help leaders to become better leaders. But most resources neglect the underlying emotional struggles of both emerging and established leaders, who are often isolated and suffering in silence. Leadership professor Nicholas Rowe and counselor Sheila Wise Rowe offer their expertise in helping leaders process painful and traumatic experiences. Trauma contributes to how we lead others in either empowering or dysfunctional ways. Understanding how these experiences formed us is the beginning of the path to healing. 
   
   
   
  Woven throughout each chapter are five themes—invitation, attachment, remembrance, healing, and reconnection. Healing Leadership Trauma lays out the emotional challenges of leadership and offers encouragement, prayer, and therapeutic tools to help leaders face their pain and begin to heal.

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  Captivating Minds: Secrets to...

  Caspian Fawkes

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  Captivating Minds: Secrets to Engage Readers Instantly 
  ⭐⭐ Simplified Guide & Explanations Included ⭐⭐ 
  Are you eager to advance in your career and deepen your understanding by mastering the art of storytelling? 
  Looking for a thorough resource that equips you with everything you need to captivate any audience? 
  Your search ends here! 
  This guide is your ultimate resource for enhancing your storytelling abilities, applying your skills, and engaging in practical exercises. With this knowledge at your disposal, you are set for success. 
  Updated to reflect the latest in storytelling techniques. 
  Key features of this enhanced guide: 
  - In-depth insights into the art of storytelling 
  - Comprehensive explanations of strategies to captivate your audience 
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  Our guide stands out for its thorough coverage, crucial for your success in captivating audiences. Concepts are explored in depth, ensuring a rich understanding rather than a superficial overview. 
  Please keep in mind that this guide is an independent resource and is not affiliated with any official storytelling entity. 
  Crafted with a straightforward structure and easy-to-understand language, our guide ensures smooth transitions between topics. Say farewell to confusing jargon and welcome content that is clear, precise, and technically accurate. 
  So, why wait? Click the BUY NOW button, secure your guide, and embark on your journey to storytelling mastery!

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  Preparing for War - The...

  Bradley Onishi

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  The insurrection at the US Capitol on January 6, 2021, was not a blip or an aberration. It was the logical outcome of years of a White evangelical subculture's preparation for war. Religion scholar and former insider Bradley Onishi maps the origins of White Christian nationalism and traces its offshoots in Preparing for War. 
   
   
   
  Combining his own experiences in the youth groups and prayer meetings of the 1990s with an immersive look at the steady blending of White grievance politics with evangelicalism, Onishi crafts an engrossing account of the years-long campaign of White Christian nationalism that led to January 6. How did the rise of what Onishi calls the New Religious Right, between 1960 and 2015, give birth to violent White Christian nationalism during the Trump presidency and beyond? What propelled some of the most conservative religious communities in the country—communities of which Onishi was once a part—to ignite a cold civil war? 
   
   
   
  Through chapters on White supremacy and segregationist theologies, conspiracy theories, the Christian-school movement, purity culture, and the right-wing media ecosystem, Onishi pulls back the curtain on a subculture that birthed a movement and has taken a dangerous turn.

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  The Era of Liberation - 1862-1894

  Louis Kossuth, Abraham Lincoln,...

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  The late 19th Century was a time of liberation. After the collapse of empires, people of all creeds demanded their equality.We begin with two speeches that represent the old order, by Bismarck. Between the two speeches he went from being Prussia’s last Minister President to being the Germany’s first Chancellor. A statesman in the oldest mold, he argues for nationalist dominance against forces temporal and religious.The counter is given by Sullivan, who excoriates the British government for the Zulu war, asking why the country supported wars of aggression in foreign lands.From there, we move to the liberation of nations and peoples. Louis Kossuth embodied Hungary’s struggle against imperial oppression, Castelar argues for a Spanish republic, and Gambetta for the education of the peasantry in France. Across Europe, a tide rose demanding the government serve the people rather than use them.In America, Lincoln defined the struggle between the Union and Confederacy as the start of universal emancipation and freedom for all men. In contrast, Chief Joseph’s speech drips with pathos, as he lays down his spear forever, desperate to find what is left of his massacred and desolate peoples in the wilderness. After the Civil War ends, Susan Anthony’s speech demands that women should have the vote, as guaranteed in the constitution for all citizens.A series of speeches by Swami Vivekananda follow, given at the first World’s Parliament of Religions. These speeches brought Buddhism and Hinduism into the Anglosphere, and began a trend of searching for spiritual liberation alongside the more material demands of the time.We finish on a lighter tone, as Mark Twain bemoans the decay of the art of lying. In an age of such seriousness, the tall tale fell out of fashion, and the simple joy of telling a fisherman’s tale was lost.

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