Otros libros que te pueden interesar

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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  Nature's Wild Ideas - How the...

  Kristy Hamilton

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  When astronomers wanted a telescope that could capture X-rays from celestial bodies, they looked to the lobster. When doctors wanted a medication that could stabilize Type II diabetic patients, they found their muse in a lizard. When scientists wanted to drastically reduce emissions in cement manufacturing, they observed how corals construct their skeletons in the sea. This is biomimicry in action: taking inspiration from nature to tackle human challenges. 
   
   
   
  In Nature's Wild Ideas, Kristy Hamilton goes behind the scenes of some of our most unexpected innovations. She traverses frozen waterfalls, treks through cloudy forests, discovers nests in the Mojave desert, scours intertidal zones, and takes us to the deepest oceans and near volcanoes to introduce us to the animals and plants that have inspired everything from cargo routing systems to non-toxic glues, and the men and women who followed that first spark of "I wonder" all the way to its conclusion, sometimes against all odds. 
   
   
   
  While the joy of scientific discovery is front and center, Nature's Wild Ideas is also a love letter to nature—complete with a deep message of conservation: If we are to continue learning from the creatures around us, we must protect their untamed homelands.

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  Green hydrogen for industry: A...

  Irena International Renewable...

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  This report highlights the range of policy options available to support green hydrogen in the industrial sector and complements these policies with country examples.

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  Hypnotherapy - Unlocking the...

  Vivian Westlake

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  Hypnotherapy is a therapeutic technique that uses the power of hypnosis to bring about positive change in a person's thoughts, behaviors, and emotions. It is a natural, relaxed state of heightened awareness and focus, during which individuals are more open to suggestions and capable of accessing the subconscious mind. While hypnosis is often associated with entertainment or mysticism, hypnotherapy is a well-established and evidence-based practice used by licensed professionals to address a wide variety of issues, from stress and anxiety to chronic pain and bad habits. 
  The origins of hypnotherapy can be traced back thousands of years to ancient cultures, where the use of trance-like states was employed for healing and spiritual rituals. In more modern times, figures such as Franz Anton Mesmer and Milton Erickson helped shape the practice, bringing hypnosis into the medical field. Today, hypnotherapy is recognized as a legitimate treatment in many parts of the world, with practitioners working alongside other healthcare professionals to improve mental and physical well-being. 
  One of the core principles of hypnotherapy is that the subconscious mind plays a significant role in shaping our thoughts, behaviors, and perceptions. While the conscious mind controls our daily decisions and actions, the subconscious mind holds our deeper beliefs, memories, and automatic reactions. It is in this subconscious realm where many issues, such as phobias, unresolved trauma, and limiting beliefs, are stored and continue to influence us in ways we may not be fully aware of. Hypnotherapy works by bypassing the conscious mind and speaking directly to the subconscious, allowing for deep-seated changes to take place.

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  Statistical Physics - The...

  Mark Hedges

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  Statistical mechanics is the branch of physics that applies probability theory and statistics to describe the behavior of systems with a large number of particles. It provides a framework for understanding macroscopic phenomena in terms of the microscopic properties of individual particles. The central goal of statistical mechanics is to connect the microscopic world of atoms and molecules with the macroscopic world of thermodynamic variables like temperature, pressure, and volume. 
  Historically, statistical mechanics emerged in the 19th century as scientists sought to explain the observed laws of thermodynamics, which describe the behavior of systems in equilibrium. Classical thermodynamics, while incredibly successful, was primarily phenomenological and lacked a fundamental microscopic understanding. This gap was filled by the development of statistical mechanics, largely attributed to the works of Ludwig Boltzmann, James Clerk Maxwell, and Josiah Willard Gibbs. 
  At its core, statistical mechanics is based on the idea that the behavior of macroscopic systems can be understood by considering the collective behavior of their microscopic constituents. Instead of directly tracking every particle, which is practically impossible for large systems, statistical mechanics calculates the statistical properties of the system. These properties are derived from the laws of probability

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  Weaponizing Non-Human Technology...

  Brian Anderson

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  This audiobook is narrated by an AI Voice.   
  WEAPONIZING NON-HUMAN TECHNOLOGY: A Groundbreaking Investigation Into The Biggest Cover-Up In American History. When decorated military officers testify under oath about crash retrievals and non-human technology, when intelligence officials risk careers to expose illegal programs, when defense contractors kill disclosure legislation—this isn't science fiction. It's the biggest cover-up in American history.  
  Featured on Apple TV, History Channel, Amazon Prime Video and Hulu! 
  THIS ISN'T ABOUT ALIENS. IT'S ABOUT POWER, MONEY, AND CONSTITUTIONAL CRISIS. This isn't about whether extraterrestrial life exists. It's about who controls the technology and who profits from keeping it secret. 
  Meet the Whistleblowers: David Grusch, intelligence officer whose crash retrieval testimony was deemed credible and urgent. Commander David Fravor, Top Gun pilot who witnessed the Tic Tac UAP. Ryan Graves, fighter pilot who encountered UAPs daily. Luis Elizondo, Pentagon official who ran the secret UFO program. Plus Chris Mellon, George Knapp, Ross Coulthart, and more. 
  What This Investigation Reveals: How Special Access UAP Programs operate beyond congressional oversight with billions in untraceable spending. The five observables that define UAP technology. Why Mike Turner and Mike Rogers gutted the UAP Disclosure Act after receiving millions from defense contractors. What's been weaponized from reverse-engineering at Skunk Works. The constitutional crisis of secret programs spending taxpayer money. 
  FOLLOW THE MONEY. FOLLOW THE BLOCKERS. FOLLOW THE TRUTH. Based on sworn congressional testimony exposing financial incentives driving secrecy. Featured in Dan Farah's documentary Age of Disclosure on Amazon Prime Video. The secrecy system is collapsing.

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