Otros libros que te pueden interesar

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  The Art of Difficult Customers -...

  Jamie Ford

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  Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.  
  Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book offers a thorough exploration of the psychology underlying consumer behavior, assisting you in identifying the underlying reasons for conflict and discontent. It provides helpful guidance on handling a variety of challenging clients, including those who are demanding and irrational as well as irate and impatient. 
  "The Art of Difficult Customers" gives you the communication and conflict resolution skills you need to turn difficult situations into opportunities for service development through a combination of theoretical ideas and real-world experiences. You'll discover how to handle problems in a way that benefits the customer and fortifies the connection, as well as how to listen intently and speak with empathy. 
  This book offers the techniques and resources to improve service delivery, lower stress levels, and make sure that even the most challenging clients leave with a great impression—whether you work in customer service or manage a team. "The Art of Difficult Customers" will change the way you handle customer service and help you turn confrontations into chances for growth.

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  Taking Privacy Seriously - How...

  James B. Rule

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  A STEP-BY-STEP PROGRAM TO CREATE A MORE PRIVATE AND EGALITARIAN DIGITAL WORLD 
   
  Taking Privacy Seriously offers both a hard-hitting assessment of the origins of today’s privacy-eroding practices and a robust road map for creating individual authority over our personal data. James B. Rule proposes eleven key reforms in the control and use of personal information—including far-reaching new rights for individuals and meaningful responsibilities for data-keeping organizations—all aimed at redressing the balance of power between ordinary citizens and data hungry corporate and government institutions. 
   
  What a privacy-deprived America needs most is not less technology, Rule argues, but profound political realignment. His proposed reforms include the creation of websites that publicly document what organizations are holding what forms of personal data; the establishment of a right for citizens to withdraw from personal data systems not required by law; and the institution of a universal property right over commercial exploitation of data on oneself—so that no organization could profit from the use or sale of such data without permission. Succinct and compelling, Taking Privacy Seriously explains how we can refashion information technologies so that they serve human needs, not the other way around. 
   
  “This book is direct, impatient (in the best way possible), and urgent. It doesn’t waste time summarizing all the things we already know about privacy in theUnited States, but instead asks, What is to be done? We need a book like this.”—David Murakami Wood, Professor, Department of Criminology, University of Ottawa

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  How We Think

  John Dewey

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  "How We Think" is a seminal work by John Dewey, an influential American philosopher, psychologist, and educational reformer. Published in 1910, the book explores the nature of thought, inquiry, and problem-solving, particularly within the context of education and learning. Dewey argues that thinking is an active process involving inquiry, reflection, and experimentation rather than a passive absorption of knowledge. He emphasizes the importance of critical thinking, creative problem-solving, and the integration of experiences in shaping one's understanding of the world.

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  A Rare Recording of Harry Houdini

  Harry Houdini

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  Hear an actual cylinder recording of Harry Houdini: "...Ladies and gentlemen. Introducing my original invention, the Water Torture Cell. Although there is nothing supernatural about it, I am willing to proffer the sum of $1,000.00 to anyone who can prove that it is possible to consume air inside of the Torture Cell when I'm locked up in it in the regulation manner after it has been filled with water. Should anything go wrong when I'm locked up, one of my assistants walks through the curtains, ready to rush in, demolishing the glass, allowing the water to flow out, in order to save my life. 
  - I, Houdini, October 29, 1914, Flatbush, NY." 
   
  Harry Houdini, born Erich Weisz; March 24, 1874 - October 31, 1926) was a Hungarian-birn American escape artist, magic man, and stunt performer, noted for his escape acts. His pseudonym is a reference to his spiritual master, French magician Robert-Houdin (1805–1871).

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  Better Late Than Never -...

  Emma Mahony, Sari Solden

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  Everything—and nothing—changed once Emma Mahony was diagnosed with ADHD at the age of fifty-two. 
   
   
   
  In Better Late Than Never she seeks to reduce the stigma around diagnosis as an adult, and provides support for anyone who finds themselves in the same situation or thinks they may suffer from ADHD. Offering helpful advice alongside Emma's experience, subjects covered include: 
   
   
   
  ● Seeking diagnosis later in life 
   
   
   
  ● Getting a diagnosis 
   
   
   
  ● How ADHD can present and how it varies between men and women 
   
   
   
  ● Medication and self-medication 
   
   
   
  So much can be done to help sufferers of ADHD. This book will help you to survive and to thrive.

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  The Peanut Factory

  Deborah Price

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  A coming-of-age memoir about a young woman and her friends squatting in abandoned houses in London in the late 70s during the emerging counterculture scene.
  Set in South London (Crystal Palace), Deborah mingled with some of the biggest names to emerge from the scene. She booked The Damned's first show, served pints to Johnny Rotten, and attended a backyard gig from King Kurt.
  Squat life was sex, drugs and punk rock but it wasn't all fun and games. The Peanut Factory shows Deborah navigating a male-dominated scene, moving every few months and living with drug dealers, sex workers, people on the run, and working-class kids like her.
  Despite the chaos, the squatters were a family. They were kids creating their own rules. Making art. Living life on the fly. The Peanut Factory is an ode to the youthful rebellion of the 1970s and to London itself.
  'A window into a time of raw energy and rough edges, Deb Price paints a vivid picture of life in the squats of South London. By turns amusing and alarming, but always engaging, we accompany a teenager as she navigates her way to womanhood in a sub-culture on the margins.' - Allie Rogers, author of Little Gold and Tale of a Tooth

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