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Summary

Why Customer Service is NOT Enough: Strategies to Create Customer LoyaltyCustomer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:1. How customers define quality customer service2. How to go beyond processing the customer to serving3. Creating customer experiences to build long lasting loyal relationships4. Make your service your difference5. See your service from your customer’s view – the power of perception 6. Deliver the basics that make every customer touchpoint memorable7. Maintain a customer first attitude all day longLisa Ford will inspire you to create a customer focus that will lead to loyal customers. You will learn what the best are doing to build a customer centric organization. The practical ideas can be implemented immediately. Your bottom line, your customers and you will benefit from these strategies.

Duration: about 1 hour (00:57:33)
Publishing date: 2011-01-10; Unabridged; Copyright Year: — Copyright Statment: —

• Business & Economics