Otros libros que te pueden interesar

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  The Art of Active Listening -...

  Heather R. Younger, Stephen M....

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  Improve communication, engagement, and culture with active listening. 
   
  When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? 
   
  Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? 
   
  All you have to do is listen. 
   
  The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 
   
  1.	Recognize the unsaid 
  2.	Seek to understand 
  3.	Decode 
  4.	Act 
  5.	Close the loop 
   
  Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.  
   
  When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. 
   
  Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. 
   
  When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

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  Summary of Cathy O'Neil's...

  Falcon Press

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  Buy now to get the main key ideas from Cathy O'Neil's Weapons of Math Destruction 
    
  Technological advances are often lauded as unbiased and fair. But in Weapons of Math Destruction (2016), data scientist Cathy O’Neil posits that the opposite is true. Today’s world is largely ruled by mathematical algorithms that decide most aspects of life, from education to work, insurance to elections. Existing models have proven to be harmful. They promote inequalities by favoring the wealthy and the privileged and pushing minorities and poor people further down. These models, by being invisible, unregulated, and indisputable, form Weapons of Math Destruction fueled by the Big Data that could divide the world even more if left unchecked.

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  Pillars of Customer Success: The...

  Ralph Headley

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  Pillars of Customer Success: The Ultimate Guide on Customer Service. Learn Tips on How to Connect With Your Customers and How to Focus on Their Needs to Promote Customer LoyaltyCustomers are the lifeblood of your business, no one can deny that. But do  you focus all your attention on attracting new customers all the time? Or do  you remember to pay special attention to your regular and loyal customers. This is actually an issue that many business owners have today. They focus  all their energy on continually trying to attract new customers. So what is  wrong with that? Well technically nothing, but you are missing out on a valuable resource  sitting right under your nose. That is the customers you have now.This audiobook will discuss the importance of customer service and tips on how to provide effective customer service. You will learn how to turn your customers into loyal customers that will keep coming back for more and can help advertise your product or service through word of mouth.This audiobook will discuss the following topics:-The Importance of Customer Service-Understanding Your Audience’s Needs-Connecting With Your Audience as a Real Person-How Focused Are You on Your Current Customers?-Over Deliver as Often as Possible-The Benefits of a Loyal Customer-Using Your Customer Service System to Your Advantage-And many more! If you start to focus on your current customers you can develop new sales methods and more. To learn more, scroll up and click “add to cart” now!

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  Data-Driven DEI - The Tools and...

  Randal Pinkett

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  In Data-Driven DEI: The Tools and Metrics You Need to Measure, Analyze, and Improve Diversity, Equity, and Inclusion, Dr. Randal Pinkett, a renowned diversity, equity, and inclusion (DEI) thought leader, delivers a practical and evidence-based blueprint to achieving lasting impact with your DEI initiatives. Dr. Pinkett has created a simple, step-by-step process to assess the current state of your DEI, analyze that data to create a personal and organizational action plan, and implement data-driven, science-based, and technology-enabled interventions for greater diversity, equity, and inclusion. The book provides tools and instruments to assess your personal preferences and competencies as well as your organizational culture, climate, policies, and practices; strategies and proven practices to mitigate bias, improve decision-making, foster innovation, and expand thinking preferences, cultural competence, inclusive leadership, allyship, and more; and a library of measures, metrics, and key performance indicators (KPIs) to gauge progress, evaluate results, and demonstrate impact. 
   
   
   
  An indispensable resource for individual contributors, managers, executives, founders, entrepreneurs, and other business leaders, Data-Driven DEI deserves a place on the bookshelf of any professional seeking to have a real-world impact that delivers personal and organizational results.

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  Money for Change - How to Reduce...

  Kara Perez

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  Money for Change: How to Reduce Waste, Build Wealth, and Create a Better Future for All is a startlingly insightful and compelling book that redefines personal finance through the twin lenses of environmental sustainability and community, offering actionable steps to not only improve your financial health but also make a positive impact on the planet. 
   
   
   
  Kara Perez, a visionary in sustainable personal finance, shares her unique approach to breaking free from outdated financial advice, demonstrating how you can achieve a fulfilling life that values community, sustainability, and financial well-being. Filled with real-world anecdotes, cutting-edge research, and hands-on money exercises, this book equips you with the tools needed to take immediate action towards a brighter, greener future. 
   
   
   
  You'll explore topics like: 
   
   
   
  ● How to navigate the challenges of thrifting, tackle eco-anxiety, invest ethically, and engage in environmental justice, all while securing your financial future 
   
   
   
  ● How overconsumption and reliance on fossil fuels became the norm and how we can find practical alternatives that work better for us and the planet 
   
   
   
  ● Why systems, and not individuals, are the real problem

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  Why Courage Leads to Success -...

  Victoria David

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  Success doesn’t come to those who wait—it comes to those who act with courage and purpose. Why Courage Leads to Success: Thriving With Intention is your guide to embracing boldness, making fearless decisions, and stepping into a life filled with achievement and fulfillment. 
  Through practical strategies, inspiring stories, and actionable insights, this book shows you how to:Overcome fear and self-doubt to take decisive actionTransform challenges into opportunities for growthBuild confidence that fuels consistent achievementAlign daily choices with long-term goalsThrive in both personal and professional arenas 
  Whether you’re seeking to advance your career, launch a new venture, or simply live a life of greater intention, this book empowers you to harness courage as the ultimate catalyst for success. Step forward boldly, and watch the impossible become your new reality.

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