Other books that might interest you

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  It's Time to Talk about Race at...

  Kelly McDonald

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  Many white leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough. In It's Time to Talk about Race at Work, Kelly McDonald delivers a much-needed roadmap for businesspeople. This book will help you successfully create a fair and equitable workplace that recognizes diverse talent and fosters productive and constructive conversations in your organization. It's Time to Talk about Race at Work does not approach diversity from the standpoint of social activism or an HR perspective. Instead, this book shows you exactly what to do and how to do it so that you can make real progress on diversity and inclusion, regardless of the size of your organization. The author's clear, “real talk” style makes it easy to learn: the costs and risks you're incurring if your organization lacks diversity; how people who don't consider themselves to be racist may still have diversity blind spots; how to start the hard conversations you may not know how to approach; the STARTING Method—an eight-step framework that shows you how to ensure your diversity and inclusion efforts are effective; how to recognize the excuses people use to avoid taking action on diversity and inclusion; and more.

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  Break the Rules! - The Six...

  John Mullins PhD

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  In Break the Rules!: The Six Counter-Conventional Mindsets of Entrepreneurs That Can Help Anyone Change the World, celebrated London Business School entrepreneurship professor, keynote speaker, and bestselling author Dr. John Mullins delivers an eye-opening and insightful exploration of what sets successful entrepreneurs apart from other business people and from those who fail to reach their goals. You'll discover a compelling argument that successful entrepreneurs exhibit one or more of the six break-the-rules mindsets revealed in this book.Each of these six mindsets can be learned, practiced, and built upon—by anyone, in any business setting large or small, old or new—to create thriving businesses that grow and prosper. Mullins draws on over two decades of research to show you how to do exactly that. You’ll also find: explanations of why the six break-the-rules mindsets fly in the face of conventional business and business school wisdom; strategies for dealing with, skating around, or otherwise overcoming the daunting obstacles that stand in every innovator's way; ways to challenge assumptions and mitigate risk in order to take advantage of opportunities that present themselves along your entrepreneurial path; and steps you can take now to make one or more of these mindsets your own.

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  501 Ways to Roll Out the Red...

  Donna Cutting

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  “Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service.” —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: Make "red-carpet service" a first and lasting impressionGet your team "red-carpet ready”Inspire positive word-of-mouth by delivering wowHandle service recovery with styleEmploy creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet! 

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  Questions That Get Results -...

  Paul Cherry, Patrick Connor

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  Since technology has made it easy to access, share, and distribute  company data, many managers avoid live interaction, instead relying  on emails, text messages, web-based seminars to manage their  employees. But although technology has changed, people have not.  There is still a need for managers who can communicate effectively  face-to-face, and in order to do so, a managers need to have the  ability to ask the right questions and use the answers to find  solutions.   Questions That Get Results is an innovative, powerful  resource that provides managers with those right questions that  lead to real answers to hiring the best candidates, motivating  employees, minimizing conflicting priorities, maximizing working  relationships, and negotiating solutions to internal and external  conflicts. Each chapter profiles a manager who is struggling to  communicate, an otherwise successful leader who is simply missing  an element in their managerial toolkit.  Following each  profile are practical tools that will assist any manager faced with  a similar situation.

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  How Not to Manage People - The...

  Mike Wicks

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  This book shows you the leadership mistakes you’re making that are keeping your team from achieving greatness. 
  To any outsider looking in, you’re doing everything right in your management role. However, your employees still want nothing to do with you. They scoff when you tell them what to do and suddenly get quiet when you walk into the room. You know you must get your team behind you if you’re going to stay on the management team. Chances are it’s not about what you’re doing right--it’s about what you’re doing wrong. 
  How Not to Manage People is filled with interviews and stories of people who were being held back by the things they didn’t realize were working against them. The workplace is a minefield filled with politics and unspoken rules. This book is here to teach you:How you’re screwing it up and what to do about itHow other people screwed it up before figuring it outWhat you should stop doing immediatelyWhat you should be doing more of 
  Now, stop panicking and letting frustration hold you back. How Not to Manage People is the tool you need to get your team on your side and rock the manager title!

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  Blockchain Cryptocurrencies...

  MICHAEL STORMEDA

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  I have created this question-and-answer path to provide the listener with a complete tool with over 2 hours of content, where it is possible to find answers to many questions that every newbie asks about this fascinating and sometimes elusive technological paradigm. I have answered these questions in the simplest way, which are the same ones I asked myself when I approached these topics for the first time. Blockchain is a complex subject requiring knowledge of very different subjects, such as economics and cryptography, so, usually, the first approach can generate frustration and dismay. Many malicious actors operating in this market exploit this complexity to promote dubious products and businesses. Complexity is why even professionals often find it difficult to judge the quality of specific initiatives. By listening to this audiobook, you will be able to acquire the basic knowledge to evaluate projects in the crypto world and build a solid opinion on the central issues.

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