¡Acompáñanos a viajar por el mundo de los libros!
Añadir este libro a la estantería
Grey
Escribe un nuevo comentario Default profile 50px
Grey
Suscríbete para leer el libro completo o lee las primeras páginas gratis.
All characters reduced
Listening With Empathy - Creating Genuine Connections With Customers and Colleagues - cover

Listening With Empathy - Creating Genuine Connections With Customers and Colleagues

John Selby

Editorial: Hampton Roads Publishing

  • 0
  • 0
  • 0

Sinopsis

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twentytwo books with sales totaling more than half a million copies.
Disponible desde: 30/01/2007.
Longitud de impresión: 240 páginas.

Otros libros que te pueden interesar

  • Planning + Focus = Success - How we can learn from Formula One Racing and wildlife to gain the success we want - cover

    Planning + Focus = Success - How...

    Jim Cassidy

    • 0
    • 0
    • 0
    How much help do you need to plan and stay focused on your next project. 
    Would some ideas from Formula One Racing help or how about a lioness or a top athlete. 
    Everyone has their own ideas about the route they want to take..but it's keeping up the momentum to succeed that's the biggest hurdle 
    I hope that by making a few small changes to the way you look at success, you can pick up a few ideas from this book that will keeep you on the right road.
    Ver libro
  • A Year with Peter Drucker - 52 Weeks of Coaching for Leadership Effectiveness - cover

    A Year with Peter Drucker - 52...

    Joseph A. Maciariello

    • 0
    • 0
    • 0
    A year-long leadership development course, divided into short, weekly lessons, based on Peter Drucker's personal coaching program, previously unpublished material, and selected readings from the management guru's classic works, compiled by his longtime collaborator Joseph A. Maciariello. 
     
    A Year with Peter Drucker distills the essence of Peter Drucker's personal mentorship program into an easy-to-follow 52-week course, exploring the themes Drucker felt were most important to leadership development, including 
     
    • Leaders must set sights on the important and not the urgent-a key differentiator between a subordinate and a chief.• Management is a human activity-process must serve people, in and out of the organization.• The roadmap to personal effectiveness-the importance of mission and doing the right things not just getting things done.• The critical importance of leadership succession especially at top ranks of the organization. 
     
    Each weekly management meditation includes a lesson and a message or anecdote taken from Drucker's extensive body of work, as well as suggestions for further reading, reflective questions, and quick, easy prompts to help listeners incorporate the knowledge they've learned into their daily work. 
     
    A lifetime of wisdom brilliantly honed into a single essential volume by Drucker's collaborator Joseph A. Maciariello, A Year with Peter Drucker gives both lifelong Drucker fans and young executives now discovering his brilliance an invaluable opportunity to learn directly from the late master.
    Ver libro
  • Hire With Your Head 4th Edition - Using Performance-Based Hiring to Build Outstanding Diverse Teams - cover

    Hire With Your Head 4th Edition...

    Lou Adler

    • 0
    • 0
    • 0
    In the newly revised Fourth Edition of Hire With Your Head: Using Performance-Based Hiring to Build Outstanding Diverse Teams, influential recruiting and hiring expert Lou Adler delivers a practical guide to consistently identifying and hiring the best people and scaling that process throughout your company.This book will help you address your hiring and recruitment issues, not just by making you more efficient, but also by reforming your entire process to align with how top talent actually look for new jobs, compare offers, and select opportunities. You'll discover:● what it takes to ensure more Win-Win Hiring outcomes by hiring for the anniversary date rather than the start date● how to use a "High Tech, High Touch" approach to raise the talent bar● how to expand the talent pool to include more outstanding, high potential and diverse talent by defining work as a series of key performance objectivesPerfect for hiring managers, recruiters, and HR and business leaders, Hire with Your Head is a must-have resource for anyone seeking to improve their ability to find, attract, and retain the top talent the world has to offer.
    Ver libro
  • Business is Personal - Be the Leader of Your Life and Business - cover

    Business is Personal - Be the...

    Penny Power

    • 0
    • 0
    • 0
    Business is personal. A statement on life as a business owner. Being the leader of your own life is the greatest lesson in business. Your business is personal, as it is yours.We live in a fast-paced, overconnected world. Relying on your own instincts and knowing the dreams you hold for your version of success, ambition and happiness will ensure you have the life you want and not the life you compare yourself with.Business Is Personal shares the areas of business that are rarely discussed but have been learned the hard way by Penny and others. The emotions we need to understand, the mind we can be in control of, and tools Penny learned following years of hard work and many challenging moments. Penny has poured her heart into this book, and it is incredibly revealing.
    Ver libro
  • The Law of Success in Sixteen Lessons - Lesson Ten Pleasing Personality - cover

    The Law of Success in Sixteen...

    Napoleon Hill

    • 0
    • 0
    • 0
    The Law of Success in 16 Lessons was initially published in 1928 as a multi-volume correspondence course.According to Hill, the work was commissioned at the request of Andrew Carnegie, at the conclusion of a multi-day interview with Hill. It was allegedly based upon interviews with over 100 American millionaires, including self-made industrial giants such as: Henry Ford, J. P. Morgan, John D. Rockefeller, Alexander Graham Bell and Thomas Edison, over 500 of the most successful people of the planet across nearly 20 years. The Law of Success was first presented as a lecture, and was delivered by its author in many major cities and in many smaller localities throughout the United States over a period of more than seven years.Each of these editions were given to many of the most successful businessmen of the day, self-made billionaires, inventors, Presidents, and others who shaped and built modern America; all of whom had contributed to the book's content.
    Ver libro
  • Agents of Change - Rethinking Insurance Agency Marketing - cover

    Agents of Change - Rethinking...

    John M. Tate, Jay Adkins,...

    • 0
    • 0
    • 0
    Follow along with fictional insurance agency owner, Jim Wakefield, as he fights to keep his struggling small business afloat. Slowly and surely, he discovers not only how to find more customers, but also how to retain them for the long-term through loyalty-generating marketing initiatives. During his year of eventual marketing mastery, Jim and his team bond closely as they overcome significant odds to reach a point of growth and sustainability. 
    
    For clarity, the authors step in at the end of each chapter to provide further explanation and free valuable resources to help you attain the same success as Jim in your own hometown insurance agency...or any other business. 
    
    The discoveries of fictional agency owner, Jim, and his team are factual and footnoted, and matching results from his activities can be found in hundreds of individual successes that Agency Marketing Machine has helped to produce for clients.An Author's Republic audio production.
    Ver libro