Mastering Customer Success - Discover tactics to decrease churn and expand revenue

Jeff Mar, Peter Armaly

Sinopsis

The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.
You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.
By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.

Disponible desde: 31/05/2024.

Longitud de impresión: 170 páginas.

Otros libros que te pueden interesar

Making Bird-Friendly Birdhouses...

Melvin "Bird Man Mel" Toellner,...

As popular as birdhouses are, many are designed with aesthetics in mind, rather than the bird's preferences and needs. Not so for the projects in Making Bird-Friendly Birdhouses. Lifelong birder Mel "Bird Man Mel" Toellner and pro woodworker Matt Maguire walk readers step-by-step through 15+ projects for safe birdhouses that birds find conducive to their natural nesting habitats. They begin with a comprehensive introduction to why birdhouses are so important, and why the birdhouses should be created with specific birds in mind like bluebirds, wrens, chickadees, owls and even bats! With additional sections on distribution maps, detailed plans, mounting instructions, and tips on attracting birds to your yard, it has everything you need to create a successful backyard haven for your winged friends.

Ver libro

Make Your Home a Nature Reserve

Donna Mullen

Bees, butterflies, bats, badgers …
These beautiful and fascinating creatures need a little help from us, as their natural habitats are under pressure.
It's time to invite nature into your home – whether it's a window box, a suburban garden or a farm. Learn how to build a pond, make places for bats to roost and spaces for hedgehogs to ramble. Discover the amazing secret lives of Ireland's wildlife, from tiny bugs to large mammals.
Do try this at home!

Ver libro