Join us on a literary world trip!
Add this book to bookshelf
Grey
Write a new comment Default profile 50px
Grey
Subscribe to read the full book or read the first pages for free!
All characters reduced
Amazon Connect: Up and Running - Improve your customer experience by building logical and cost-effective solutions for critical call center systems - cover

Amazon Connect: Up and Running - Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Jeff Armstrong

Publisher: Packt Publishing

  • 0
  • 0
  • 0

Summary

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.
Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.
By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).
Available since: 04/23/2021.
Print length: 338 pages.

Other books that might interest you

  • Weird Math - A Teenage Genius and His Teacher Reveal the Strange Connections Between Math and Everyday Life - cover

    Weird Math - A Teenage Genius...

    David Darling, Agnijo Banerjee

    • 0
    • 0
    • 0
    A teenage genius and his teacher take listeners on a wild ride to the extremes of mathematics 
    Everyone has stared at the crumpled page of a math assignment and wondered, where on Earth will I ever use this? It turns out, Earth is precisely the place. As teen math prodigy Agnijo Banerjee and his teacher David Darling reveal, complex math surrounds us. If we think long enough about the universe, we're left not with material stuff, but a ghostly and beautiful set of equations. Packed with puzzles and paradoxes, mind-bending concepts, and surprising solutions, Weird Math leads us from a lyrical exploration of mathematics in our universe to profound questions about God, chance, and infinity. A magical introduction to the mysteries of math, it will entrance beginners and seasoned mathematicians alike.
    Show book
  • The Neverending Treasures of Yosemite (Illustrated Edition) - cover

    The Neverending Treasures of...

    John Muir

    • 0
    • 0
    • 0
    In 1903 Muir took one of the most significant camping trips with, then president, Theodore Roosevelt. This trip persuaded Roosevelt to return "Yosemite Valley and Mariposa Grove to federal protection as part of Yosemite National Park". Yosemite National Park is spanning across the eastern portions of Tuolumne, Mariposa and Madera and counties in the central eastern portion of the U.S. state of California. It also reaches across the western slopes of the Sierra Nevada mountain chain. This collection is dedicated to one of Muir's favorite places ever, Yosemite National Park.
    Contents:
    The Yosemite
    Our National Parks
    Features of the Proposed Yosemite National Park
    A Rival of the Yosemite
    The Treasures of the Yosemite
    Yosemite Glaciers
    Yosemite in Winter
    Yosemite in Spring
    Show book
  • Seaforth World Naval Review 2015 - cover

    Seaforth World Naval Review 2015

    Conrad Waters

    • 0
    • 0
    • 0
    The “profusely illustrated” yearly military reference that features world fleet reviews, significant ship developments, and technological advancements (Ships Monthly).   Now in its seventh year, this annual has established an international reputation as an authoritative but affordable summary of all that has happened in the naval world in the previous twelve months. It combines regional surveys with one-off major articles on noteworthy new ships and other important developments. Besides the latest warship projects, it also looks at wider issues of importance to navies, such as aviation and electronics, and calls on expertise from around the globe to give a balanced picture of what is going on and to interpret its significance.   The 2015 edition looks in detail at the French Navy and the Bangladesh and Myanmar navies, while significant ships include the Montford Point class mobile landing platforms, the Samuel Beckett offshore patrol vessels, and the Skjold class fast attack craft. There are technological reviews dealing with naval aviation by David Hobbs, and current mine warfare developments by Norman Friedman, while warship recycling is discussed by Ian Buxton.   Intended to make interesting reading as well as providing authoritative reference, there is a strong visual emphasis, including specially commissioned drawings and the most up-to-date photographs and artists’ impressions. For anyone with an interest in contemporary naval affairs, whether an enthusiast or a defense professional, this annual has become required reading.
    Show book
  • They Can't Find Anything Wrong - 7 Keys to Understanding Treating and Healing Stress Illness - cover

    They Can't Find Anything Wrong -...

    David D. Clarke

    • 0
    • 0
    • 0
    A specialist in Stress Illness reveals how to identify and remedy this potentially serious health issue that too often goes undiagnosed.   Every year, millions of people seek medical care for symptoms that diagnostic tests are unable to explain. Sent away frustrated, or thinking it’s “all in their heads,” the truth is that many of these people are ill because of hidden stresses.    Dr. David Clarke has done pioneering work with thousands of these patients, often sent to him as a last resort.  In They Can’t Find Anything Wrong, he offers real solutions to put a stop to the stress illness epidemic. Dr. Clarke describes the major types of stress and explains steps for treatment with a range of effective techniques. Case histories that read like medical mysteries illustrate the concepts and make them easy to apply.
    Show book
  • Psilocybin Mushrooms - Everything You Need to Know About Magic Mushrooms From Cultivation to Safe Use - cover

    Psilocybin Mushrooms -...

    George Mikkelson

    • 0
    • 0
    • 0
    It has never been simpler to grow psilocybin mushrooms at home for increased productivity, the pursuit of a spiritual awakening, or medicine! 
    Have you always been intrigued by the idea of raising your own psilocybin mushrooms but are unsure where to begin? 
    Are you intrigued by the possibility of natural medicine to address the underlying causes of issues rather than merely treating their symptoms? 
    What can we learn from the psilocybin mushroom-eating cultures of the past who saw it as a divine food? 
    Are you trying to find a pastime that is both interesting and has the ability to make the world a better place? 
    Did you know that psilocybin mushroom use has been shown to be beneficial for mental health? 
    In this book you will discover:Everything you'll require to cultivate mushrooms to their full potential successfully and affordably should be purchased.Why cleanliness and sterilization are so important, as well as tips on how to adhere to sterile practices like an expert,A step-by-step manual that addresses all of the potential questions you might have along the route, from spore to fruiting mushrooms.How to construct the ideal fruiting chamber to ensure that your substrates for mushroom growth thrive and produce healthy mushroomsHow to properly humidify and promote air exchange in the fruiting chamber, the best procedures for doing so, and why these things are critical for healthy developmentHow to create spore prints, spore syringes, and liquid cultures to eliminate the need to purchase additional spore syringes 
    Guaranteed, anyone who follows this guide can successfully cultivate psilocybin mushrooms at home. 
    Click the "Add to Cart" button up above if you're prepared to begin cultivating psilocybin mushrooms in the comfort of your own home.
    Show book
  • The End of the River - cover

    The End of the River

    Simon Winchester

    • 0
    • 0
    • 0
    When it comes to climate-change-inspired threats, it is rising sea levels we hear most about. But if the oceans are, as Herman Melville put it, “the tide-beating heart of the earth,” rivers are its circulatory system. In the United States, there is no river more storied, symbolic, and vital than the Mississippi, and none, to use Mark Twain’s word, more lawless. The struggle to control it has been going on nearly as long as there has been human civilization on its banks, and the attendant drama and dangers have been memorialized by many writers, among them Twain and, in his seminal 1987 New Yorker account, John McPhee. Now Simon Winchester, the consummate, critically acclaimed storyteller and bestselling author of Atlantic and The Professor and the Madman, turns his eye to what could well be the height of the battle, one increasingly doomed by man’s interference. 
     
    The most fateful instance of this interference was accomplished by an inventor and steamboat captain, Henry Miller Shreve, in the nineteenth century. In vivid detail, Winchester re-creates the smashing and digging and the great man- and steam power that Shreve wielded to clear the river of snags and logjams and, in order to shorten the passage to New Orleans, carve an entirely new channel for it. What no one foresaw was that his celebrated shortcut, Shreve’s Cut, would form a sloping chute to an adjacent river, the Atchafalaya, and, aided by gravity and shifting weather patterns, increasingly tempt the waters of the Mississippi in its direction. Resisting this trend with ever more ingenious methods (and ever more expense) began just after, first with a system of levees, then with added spillways, and, finally, with the conception and construction of a floodgate system, the Old River Control Structure, still in place today. And the stakes are high: If—many say when—the Atchafalaya captures the Mississippi’s stream, it will be the end of life as it’s currently known in the American South. The great cities of Louisiana—New Orleans and Baton Rouge—would be rendered fetid swamps; entire sections of the American infrastructure, from pipelines to electricity and water supply, would collapse. Homes would be displaced and livelihoods, if not lives, would be lost. 
     
    Deftly combining the hydrological and the historical, Winchester tours the challenges that upped the ante on the Mississippi River Commission’s duty to protect the watershed and its inhabitants: the upheavals that came in the form of the Great Flood of 1927, one of the most destructive natural disasters of all time, displacing more people than almost any event in American history, and the record-breaking inundations of 1937 and 1973. He pays tribute to the Army Corps of Engineers, for their Herculean efforts to keep the river on its current track, and to one civilian, Albert Einstein’s son Hans Albert Einstein, a hydraulic engineer and one of the main architects of the mighty control structure that continues to divide the Mississippi from the Atchafalaya. But how long can it hold in a time when extremes of weather are the norm, when storms come faster and more furiously, sending sediment-loaded water pounding against the floodgates—events that not only pit man against nature but, given that we cannot always agree which causes and correctives to pursue, man against man? 
     
    In this elegant synthesis of past and present, the exigencies of the natural world and the human, Winchester offers an engrossing cautionary tale that readers cannot afford to ignore. It is a call to arms that asks whether accepting defeat—letting nature take its course—may be the only way to win.
    Show book