Otros libros que te pueden interesar

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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  Lean Six Sigma for Beginners - A...

  Jacob Richardson

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  "Lean Six Sigma for Beginners: A Comprehensive Guide to Excellence in Business" is your definitive introduction to the transformative world of Lean Six Sigma, a methodology renowned for driving operational excellence and quality improvement in organizations of all sizes. This comprehensive guide is designed for those new to Lean Six Sigma, offering clear, accessible insights into its principles, tools, and techniques. Whether you’re an aspiring professional, a business leader seeking to enhance efficiency, or someone looking to understand the basics of process improvement, this book provides the foundational knowledge needed to embark on your Lean Six Sigma journey. 
  The book starts by demystifying the core concepts of Lean and Six Sigma, explaining how they combine to create a powerful approach for reducing waste, improving quality, and delivering value to customers. It breaks down complex ideas into manageable sections, using real-world examples to illustrate how these methodologies can be applied across various industries. Readers will learn about the DMAIC (Define, Measure, Analyze, Improve, Control) framework, a systematic, data-driven approach to problem-solving that lies at the heart of Lean Six Sigma. Each phase is thoroughly explained, ensuring readers understand how to identify problems, analyze root causes, and implement sustainable solutions. 
  "Lean Six Sigma for Beginners" also emphasizes the importance of a continuous improvement culture, encouraging readers to foster an environment where quality and efficiency are prioritized. It offers guidance on overcoming common challenges, gaining buy-in from stakeholders, and sustaining improvements over the long term. With its clear, engaging style and practical orientation, this book is an invaluable resource for anyone looking to understand and implement Lean Six Sigma principles to achieve excellence in business.

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  The Mystery of Healing -...

  MD Deepak Chopra

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  When we look at the world around us, what do we really see? In The Mystery of Healing, Dr. Deepak Chopra discusses the mechanics of perception—or what's going on in our minds and bodies as we react to external stimuli. Fascinating studies point to new possibilities in healing that are already surfacing in modern medicine. 
  Sounds True Pearls bring you inspirational and insightful downloadable audio sessions selected from our most popular courses. Ranging between 15–40 minutes each, Sounds True Pearls offer a concise way to explore topics from meditation and spiritual practice to mind-body healing, the art of manifestation, and more. String them on your smartphone, MP3 player, tablet device, or computer today, and you'll be ready to empower your life with the transformational teachings contained in each Sounds True Pearl.  
  This session is excerpted from Deepak Chopra's 2-CD program The New Physics of Healing.

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  Diseased: The A to Z of...

  Dr Travis Brown

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  Our understanding of diseases have dramatically changed over human history. Early civilisations believed health and disease were directly caused by the gods. This is why priests and priestesses were also healers and doctors. 
  The ancient Greeks introduced the four humours theory, namely that the body was composed of four fluids: blood, phlegm, yellow bile, and black bile. Disease and illness were caused by imbalances. Treatment was to rebalance these fluids. 
  Our modern understanding of the human body and diseases began in the 18th century. Scientific observation, theories, and experimentation provided the basis to learn about cancer, bacteria, viruses, medications, surgery, etc.. 
  Every disease has a story behind it. This is a book dedicated to finding those stories. Some are funny, some are sad, some are triumphant, and some are tragic, but all are true.

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  JavaScript Unleashed - Scripting...

  Matthew Adams

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  "JavaScript Unleashed: Scripting the Web: A Comprehensive Guide to JavaScript Programming" is a comprehensive reference that helps developers navigate the intricacies of JavaScript programming. The book offers a thorough exploration of JavaScript, giving both novice and experienced developers a comprehensive grasp of the language's foundations, sophisticated methods, and real-world uses. From fundamental syntax and structures to more intricate subjects like object-oriented programming, asynchronous programming, and integrating JavaScript with web technologies, it covers all the important facets of JavaScript. 
  The book makes it easier for readers to understand both simple and difficult issues by breaking down the fundamental ideas in an organized, step-by-step manner. It highlights JavaScript's flexibility by demonstrating how it can be used to build dynamic, interactive web apps, work with the Document Object Model (DOM), and make AJAX calls to servers. Readers can gain practical experience with JavaScript through exercises and real-world examples throughout the text, which helps them apply the principles in real-world scenarios. 
  Important elements like event handling, error management, and debugging strategies are also covered in JavaScript Unleashed. These are all essential for creating reliable programs. In order to keep readers abreast of the most recent developments in the language, the book also explores contemporary JavaScript features, including arrow functions, promises, modules, and ES6+ syntax. 
  This thorough tutorial offers all the resources you need to become proficient in JavaScript, regardless of whether you're learning it for the first time or want to expand your expertise. Its comprehensive coverage, useful advice, and in-depth explanations make it an essential tool for anybody interested in web scripting and creating robust, responsive web applications.

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  Sleep Hypnosis for Anxiety and...

  Meditative Hearts

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  Do anxiety and stress keep you awake at night, robbing you of the rest you desperately need? Are you searching for a way to quiet your mind and find deep, restorative sleep? Imagine falling asleep effortlessly, your worries melting away as you drift into a peaceful slumber. 
  Introducing a powerful sleep hypnosis designed to alleviate anxiety and stress, allowing you to enjoy restful and rejuvenating sleep. This audio book offers a serene and therapeutic experience, guiding you through hypnosis techniques that calm your mind and soothe your body. With gentle narration and relaxing visualizations, you'll be led into a state of deep relaxation where anxiety and stress dissolve, paving the way for restorative sleep. 
  Whether you struggle with chronic anxiety, stress, or occasional sleepless nights, this sleep hypnosis provides an effective solution. By making this practice a part of your nightly routine, you'll experience reduced anxiety, lower stress levels, and improved sleep quality. 
  Don't let anxiety and stress steal your nights and hinder your days. Embrace this hypnotic journey and reclaim the peace and rest you deserve. Start tonight and feel the transformative power of sleep hypnosis, waking up refreshed and ready to face the day with calm and confidence. Rediscover the joy of stress-free, anxiety-free sleep with this invaluable tool.

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