Outros livros que poderiam interessá-lo

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  Art of Customer Service: The...

  Eddy Merrick

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  Art of Customer Service: The Ultimate Guide on How to Maintain Customer Relations, Discover the Best Customer Service Approaches That Could Help Retain Customers For LifeThere is more to customer service than just being polite to your customers. Customer service is an important element for any business operations because it retains your customers and allows your business to stand out from the rest of the competition. It is more expensive to attract new customers than to retain existing ones and research shows that if you are able to increase your customer retention to even just 5%, it would translate to between 25-95% increase in profits.This audiobook will teach you all the important information about customer service. You will learn why providing great customer service is crucial for any organization. You will discover different strategies on how to provide exceptional customer service that would ensure your customer's satisfaction and loyalty. This audiobook will discuss the following topics:- Why is Good Customer Service Important?- Understanding Your Customers- - How to Calculate Customer Lifetime Value- How to Keep Your Customers Happy?- How to Get Your Customers to Say "Wow!"- Proven Methods of Customer Retention- The Are of Customer Follow-up- Loyalty Marketing Program- Promotional Items to Enhance Customer Relations- Handling Customer Complaints- How to Deal with Difficult Customers- Seven Deadly Sins of Customer ServiceIt might initially cost you extra resources, money, and time to improve your business's customer service but the benefits of providing excellent customer service will far outweigh the cost. If you want to discover more strategies on how to provide exceptional customer service, scroll up and click "add to cart" now.

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  Competing Against Luck - The...

  Clayton Christensen, Taddy Hall,...

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  The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium prices for. 
  How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful new insights.  
  After years of research, Christensen has come to one critical conclusion: our long held maxim—that understanding the customer is the crux of innovation—is wrong. Customers don’t buy products or services; they "hire" them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. The "Jobs to Be Done" approach can be seen in some of the world’s most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few. But this book is not about celebrating these successes—it’s about predicting new ones.  
  Christensen contends that by understanding what causes customers to "hire" a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. Jobs theory offers new hope for growth to companies frustrated by their hit and miss efforts. 
  This book carefully lays down Christensen’s provocative framework, providing a comprehensive explanation of the theory and why it is predictive, how to use it in the real world—and, most importantly, how not to squander the insights it provides.

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  Showing Superpower - The Real...

  Roseann Galvan

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  In an industry being threatened by technology, the real estate agent with masterful showing skills will win every time.Close more deals and earn more commissions—faster! 
  There are lots of great books out there on marketing and lead generation, but Showing SuperPower focuses on one supremely important aspect of every transaction in the real estate business: showing properties. Whether you’re working an open house or personally showing a property to a buyer - whether in-person or virtually - the personalized showing is a game-changer.  
  If it goes well, there will be an offer. If not, well, nothing happens. No offer, no agreement, no sales contract—and no commission.  
  In this audiobook, you will learn:How to shorten the sales cycle and help more people find their ideal homeProven techniques to engage buyers’ senses when you are showing a homeExactly what to say, where to stand, what to touch, and what to listen for  
  Above all, you will learn how to help your prospects “mentally move-in” to their new home.

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  The Long-Distance Team -...

  Kevin Eikenberry, Wayne Turmel

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  Design and cultivate remote work teams that actually work. 
   
  From the experts who brought you The Long-Distance Leader and The Long-Distance Teammate comes the proven and practical guide for leaders to consciously design teams, define and create their desired culture, and encourage and nurture employee engagement-all from a distance.  
   
  Team design and culture are often presented as separate concepts when they are in fact intertwined in the remote work setting. Using the 3C model of communication, collaboration, and cohesion, leaders will be given the tools to overcome challenges, such as proximity bias and deteriorating social connections, to create an environment where everyone can contribute and add value equally, regardless of location.  
   
  The 3Cs are 
   
  	Communication-While communication is a fundamental part of being human, it is also a critical foundation of successful work. Without it, teams break down.  
   
  	Collaboration-Remote leaders face the misguided belief that physical presence is required to have a collaborative team. The truth is that proximity has nothing to do with successful collaboration. 
   
  	Cohesion-This dimension includes decidedly nonstructural aspects, such as relationships, trust, and accountability. While difficult to measure, a team's cohesion is critical to its success.  
   
  Using this framework, leaders of all levels will learn to assess, design, and develop their communication channels, methods for remote collaboration, and ability to foster cohesion to build successful long-distance teams. While a hybrid culture will be different, it can, when done right, be better than what existed before.

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  Business English

  IntroBooks Team

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  English is one of the most common languages that is used by a majority of the people worldwide. In statistical terms, approximately 20% of the world's population uses the English language as their primary or secondary language. The word ‘English’ is derived from the word ‘Anglisc’ which means the speech of the Angles. 
  English has found its use in conducting business, aviation, and computing overseas and in many other areas so that all the people can converse with each other through a common language. In the current times, the economy has started to become increasingly global because of which the usage of Business English has become highly important.  
  Business English refers to the use of English language for conducting business. Business English lays its focus on the English skills that are necessary for one to possess in order to communicate within a global business environment. There are a variety of different subjects that are included within Business English such as Economics, Commerce, E-Commerce, Finance, HR, Insurance, IT, Law, Manufacturing, Marketing, Production, Stock Exchange, Trade, Transport, and many others. 
  Within the field of conducting trade and business, Business English is used for providing training to the delegates, guidance, and counseling, boosting of morale, appreciating a well-done work, imparting instructions, giving the warning and for conveying suggestion, opinion, advice, request etcetera to the people. 

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  Step Up - Lead in Six Moments...

  Henry Evans, Colm Foster,...

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  No matter what your title or place on the organization chart, you  have the potential to be a leaderor more precisely, the  potential to exercise leadership in the moments that matter most.  Leadership is not a job title or position, but rather an action. In  certain moments and situations, anyone can rise to the occasion to  act as a leadergaining respect, confidence, and ultimately  greater success in the organization. But how can you recognize  these moments where leadership is required, and then know what to  do?   Step Up explains six critical "leadership  moments"everyday instances when you have a choice to shine  or let opportunity pass you by. Based on their own research and  extensive client work, Evans and Foster identify six regularly  occurring moments and help you understand how to act wisely and  decisively when those moments arise, showing how to:    Get Angry, Not Stupid  Avoid Terminal Politeness  Decide Already  Act When You are the Problem  Leverage Pessimism  Reverse Momentum    Anyone can take advantage of opportunities to act as a leader  when the time is rightand reap the rewards. Step Up  is a guide to exercising leadership when it matters most, boosting  your personal impact and effectiveness, and making a real  difference.

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