Outros livros que poderiam interessá-lo

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  Psychological Safety

  Erica Keswin, Daisy...

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  Create a space where everyone can contribute and shine. 
   
   
   
  Psychological safety is a shared belief within a team that it's OK to speak up, ask questions, take risks, and make mistakes without fear of repercussions. And it's a leader's job to create it. 
   
   
   
  This book offers a rich understanding of this concept—and the trust and humility that must come with it. You'll learn how to build a psychologically safe environment, acknowledge difficult topics and emotions, and ensure that everyone feels comfortable in fully engaging with those around them. 
   
   
   
  This volume includes the work of Amy C. Edmondson, Daisy Auger-Dominguez, Erica Keswin, and Ron Carucci. 
   
   
   
  How to be human at work. The HBR Emotional Intelligence series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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  Headlines That Matter - How News...

  Kavita Chandran, Saldene Lyte,...

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  An in-depth exploration of how breaking news affects investor sentiments and trader decisions―and ultimately the stock marketGlued to their screens for news alerts, financial traders must quickly decipher which ones are most reliable in order to make effective trading decisions. Journalists know that the headlines they craft must instantly grab the attention of a trader.This book focuses on the relatively unknown "Headlines" desk in newswire services, where journalists type breaking news for subscribers and the public. Drawing on their experiences as former Bloomberg headline writers, Chandran and Lyte reveal the processes of these teams that deftly link the two sides of news: information and interpretation.The insights this book offers will benefit students of both business journalism and finance, as well as CEOs, corporate communications directors, wealth managers, investors, and traders.

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  How to Deal with Difficult...

  Julia Adams

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  "How to Deal with Difficult Customers: Turning Challenges into Opportunities" is a must-read for anyone who works in customer service and wants to get better at dealing with difficult people. This wise book gives readers a complete framework for comprehending the subtleties of customer behavior and gives them useful methods to handle tough situations with poise and confidence.  
  The book talks about how to turn problems into chances and stresses how important it is to be emotionally intelligent, listen actively, and communicate with empathy. Readers will learn how to figure out why a customer is upset and how to react in a way that not only fixes the problem but also builds a good relationship with the customer. The methods that are talked about are shown through real-life situations and practical examples. This makes the information more relatable and easier to use in everyday life. 
  The book talks about important things like how to calm down a heated argument, stay calm under pressure, and understand the value of feedback from tough customers. It makes people more proactive and helps professionals see every contact as a chance to get better and grow. This book is a great resource for anyone who wants to do well in high-stress situations, whether they work in retail, restaurants, or any other customer-facing job. 
  By learning the skills described in "How to Deal with Difficult Customers," people who work in customer service will not only be better at dealing with difficult customers, but they will also be happier with their jobs and help their company succeed.

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  Are You on the Right Bus? -...

  Angela M. Burgess

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  Every morning, you wake up, get ready for work, hop on the bus, and sit in your regular window seat, third row from the front. Life has become so repetitive that you are now on autopilot, unaware that deep down you feel defeated and lost. When was the last time you stopped to think - is this really the seat you want to be sitting in? Is this bus going to the destination you’re trying to get to? Heck, are you even on the right bus? 
  Many people find it difficult to navigate change in order to reach their full potential. Angela Burgess’s motivational autobiography "Are You on the Right Bus?" will revolutionize the way you approach your career and life. Within its pages, Angela provides personal stories from her career, taking you on a captivating journey that led her to where she is today. Through her book, Angela will give you motivation and advice on how to make necessary changes to become your most confident self. 
  Choosing to stay on a stagnated career path will leave you feeling empty. It is time to break free from your comfort zone and embark on a transformative journey that will unlock your true potential.

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  Selling Cars - A Step-by-Step...

  Dr. Ezekiel Fierce Zeke

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  eBook & Paperback at amazon.com. AUDIOBOOK at BarnesandNoble.com, Nook.com, Audiobooks.com, Audiobooksnow.com, & Kobo.com. In car business 18 years, licensed car dealer with dealership about 16 years. So, are you concerned about being able to pick a good quality used car? Are you worried about being capable of getting a good deal? Are you worried about getting ripped off? Are you unsure about whether you have the knowledge to get a good deal on a used car? Are you tired of being unsure about your ability to go out and seal a good deal on a used vehicle? If so, this book is for you. In this book you will learn how to buy a used car, whether you are paying cash or doing a payment contract; whether you are dealing with a dealer or a private-party seller. This book breeds confidence in any car-buying deal. Here is just a fraction of what you will learn: How to determine if a particular vehicle is a good quality vehicle to buy. • How to get the best price on a vehicle • How to get the best payment terms within the deal • How to get the best interest rates within the deal • How to get the best contract terms within the deal • How to get a great warranty on the vehicle; and, • How to insure you get a good quality used vehicle that will serve you well for a long time! Plus, inside this book, you will learn general buying principles for any buying situation. And if that is not enough, you will learn even more strategies and tactics that will last you a lifetime. For instance... if you implement these principles, they can be used in many types of business deals....which will most likely maximize your discretionary income...which means you can invest in ways you could not before...giving you opportunities and results like never before. Even if you only applied one of the principles covered in this book, it would easily cover the cost of this book 10x over. Click "Buy Now" and grab your copy today! “MAKE MONEY SELLING CARS” and “SELLING CARS” exact same book.

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  Breaking the Medicine Monopolies...

  Alfred Engelberg

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  Breaking the Medicine Monopolies is a lawyer's personal narrative of the events that led to the widespread use of low-cost generic drugs and the current drug price crisis. 
   
   
   
  Breaking the Medicine Monopolies is a personal narrative about Alfred Engelberg's fifty years of legal work in the drug industry. He takes you inside the mysterious world of patents to provide a basic understanding of how drug makers have gamed the laws governing brand and generic competition, misused patents to prolong monopolies, and delayed generic competition on old drugs instead of focusing on discovering new ones. In this book, Engelberg provides listeners with an understanding of how the growing use of low-cost generic drugs led to the highest prices in the world for new drugs, and how middlemen in the drug distribution chain have exploited a lack of price transparency in order to earn excessive profits. Breaking the Medicine Monopolies is a must-listen for anyone who wants to understand how ill-considered policy decisions and an inept patent system led to unaffordable prices for new drugs, and what can be done to correct the problem.

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