Outros livros que poderiam interessá-lo

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  The Little Book of Anthropology

  Rasha Barrage

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  If you're intrigued by the question "What makes us human?", strap in for this whirlwind tour of the highlights of anthropology. 
   
   
   
  From the first steps of our prehistoric ancestors, to the development of complex languages, to the intricacies of religions and cultures across the world, diverse factors have shaped the human species as we know it. Anthropology strives to untangle this fascinating web of history to work out who we were in the past, what that means for human beings today, and who we might be tomorrow.

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  The Art of Difficult Customers -...

  Jamie Ford

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  Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.  
  Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book offers a thorough exploration of the psychology underlying consumer behavior, assisting you in identifying the underlying reasons for conflict and discontent. It provides helpful guidance on handling a variety of challenging clients, including those who are demanding and irrational as well as irate and impatient. 
  "The Art of Difficult Customers" gives you the communication and conflict resolution skills you need to turn difficult situations into opportunities for service development through a combination of theoretical ideas and real-world experiences. You'll discover how to handle problems in a way that benefits the customer and fortifies the connection, as well as how to listen intently and speak with empathy. 
  This book offers the techniques and resources to improve service delivery, lower stress levels, and make sure that even the most challenging clients leave with a great impression—whether you work in customer service or manage a team. "The Art of Difficult Customers" will change the way you handle customer service and help you turn confrontations into chances for growth.

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  Sex Stories 36h - Kinky Erotica...

  James Smith

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  Erotica listeners, this book is calling your name! 
  This collection of more than 36h of erotica stories will satisfy in ways you can't imagine. 
  If raunchy threesomes, butt stuff, BDSM, Teacher/student and cheating sounds like your kind of thing, this collection of explicit erotic romance short stories has exactly what you're looking for. 
  Listeners who love polyamorous erotica will love this collection of 36h of exciting sex stories, full of intrigue with no detail left unmentioned. Your dirty threesome fantasy is waiting! 
  Fans of the Fifty Shades series will find many things to love in the stories featuring BDSM romance as our characters learn and explore the erotic potentials of bondage, sadism, masochism, and other dominance role play situations. Get out your fuzzy handcuffs and let our dom lead you to the climax with all the sexy skill anyone could ask for! 
  This collection goes where some erotic romances don't: the ass! If you're looking for sexy anal erotica, look no further! We've got just what you ordered. 
  Those who need a little caught in the act action, or a little spurned lover's vindication, will find exactly what they're looking for in this collection's erotic cheaters stories.  
  Get release from your deepest sexual desires with this collection of hot sex stories today! 
  Scroll up and purchase this audibook now!

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  It can be done - Small-scale...

  Antonio Silvio Calò, Silke...

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  High school teacher Antonio Silvio Calò hosted six African refugees in his own home who now speak Italian well and have permanent jobs and their own homes. "My wife and I and our four children are ordinary people. If we can do it, the state and the municipalities can do it". The European parliament elected him European Citizen of 2018. Calò has derived a small-scale refugee hosting model from his experience that municipalities from six European countries are implementing with funds from the European Commission. He shared his story and innovative ideas with Dutch journalist Silke Wallenburg, telling her: "Let others judge me". This book is his way of seeking constructive dialogue with others, from refugees to European politicians, from businesspeople to editors-in-chief, from the left to the right.

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  Emotional intelligence unlocked:...

  Henry J. Howes

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  Emotional Intelligence Unlocked: Building Better Relationships and a Happier Life 
  Emotional intelligence (EI) is the ability to understand, manage, and effectively express one’s emotions while also being able to navigate and influence the emotions of others. It is a crucial skill for fostering strong relationships, achieving personal happiness, and excelling in both personal and professional environments. 
  In this topic, we explore the key components of emotional intelligence, such as self-awareness, empathy, self-regulation, motivation, and social skills. These skills empower individuals to communicate effectively, resolve conflicts, build trust, and create meaningful connections.Key Highlights:Self-Awareness: Understanding your emotions, triggers, and reactions is the foundation of EI. Being mindful of how emotions influence your decisions and behavior enables better control.Empathy: The ability to see situations from others’ perspectives fosters compassion and mutual respect. Empathy is essential for nurturing deep and meaningful relationships.Effective Communication: Emotional intelligence enhances the way we express ourselves. This includes active listening, non-verbal cues, and conveying messages with clarity and respect.Conflict Resolution: EI helps in de-escalating tensions and finding constructive solutions during disagreements, leading to stronger and healthier relationships.Personal Growth and Happiness: By managing stress, maintaining optimism, and staying motivated, emotionally intelligent individuals cultivate resilience and positivity in their lives.Social Harmony: Whether at home, work, or in social circles, emotional intelligence promotes teamwork, collaboration, and mutual respect.

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  Kings and Queens - The History...

  Kelly Mass

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  This is a book that consists of 3 titles, which are these: 
  1 - As King Henry VIII's 2nd marriage partner, Anne Boleyn ruled as Queen of England from 1533 till 1536. Her marriage and execution by beheading for treason and other criminal offenses made her an essential player in the political and religious chaos that identified the start of the English Reformation. Anne was the daughter of Thomas Boleyn, first Earl of Wiltshire, and his marriage partner, Girl Elizabeth Howard. She got her education in Holland and France, mainly as a housemaid of honor to Queen Claude of France. Anne went to England in early 1522, meaning to wed her Irish cousin James Butler, 9th Earl of Ormond; nevertheless, the marriage failed, and she found work as a housemaid of honor to Henry VIII's partner, Catherine of Aragon. 
  2 - Mary I, typically called Mary Tudor and called "Bloody Mary" by her Protestant challengers, ruled as Queen of England and Ireland from July 1553 till November 17th, 1558. She is well recalled for her solid attempts to reverse the English Reformation, which started throughout her dad's reign, Henry VIII's reign. 
  Bloody Mary was cruel, cold, and from what we know, there was a cause for this. Let’s take a look at her life, her problems, and the way she handled them. 
  3 - From 768 to 800, Charlemagne, also referred to as Charles the Great, was King of the Franks, King of the Lombards, and Emperor of the Romans. Charlemagne combined many western and main Europe at the time of the Early Middle Ages. Since the fall of the Western Roman Empire 3 centuries before, he was the first acknowledged emperor to rule from western Europe. The Carolingian Empire is the name given to Charlemagne's broadening Frankish world. Antipope Paschal the Third later canonized him.

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