Outros livros que poderiam interessá-lo

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  Addictive Service - Unleash Your...

  Kurt Feldner

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  Can serving others be addictive? If so, who's the one that's addicted? The customer or the service provider? This book will show how the customer service provider can transform their routine from a JOB to a passion and addiction. This book is designed to be a quick read with easy to understand principles and practical suggestions for elevating their service to gold standard levels. Whether the reader is new to providing customer service OR is an industry veteran, they will learn how to craft and develop their skillset, focus on what it truly means to serve, and tap into their potential for providing unforgettable service. After reading this book, the service provider should feel challenged and compelled to approach customer service in a totally new and transformative way. When they begin serving with passion and the right frame of mind, their work will become meaningful. They will serve with a sincere passion from deep within. They will learn how to unleash their potential and become addicted to serving others. And they may also discover that their customers become addicted to the service they provide. Because this book is a quick read and is priced for bulk purchasing, the hope is that human resources and training managers will find this book to be an attractive training and orientation tool for their new & existing employees who serve others. This is a must-read for all customer service providers.

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  Silent Hand The: Behind the...

  Smita Singh

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  When we think about the stock market, images of bustling trading floors, fast-ticking numbers, and endless charts come to mind. To many, it’s a place of opportunity—a platform where fortunes are made, dreams are realized, and hard work pays off in the form of rising stock prices. But beneath the surface lies a different reality, one shrouded in manipulation, deception, and power plays that most of us will never see. 
  "The Silent Hand: Behind the Market’s Illusion" is a story about stock market manipulation; it’s a window into a world where the movements of a few can change the fate of many. It’s a world where vast sums of money, hidden political ties, and the control of information dictate who wins and who loses—often leaving small traders holding the short end of the stick. 
  I was inspired to write this book after hearing stories from traders who had lost everything in market crashes that seemed to defy logic. As I dug deeper, I began to understand the extent of influence that big capital and political power have on markets. It’s a game designed to be unwinnable for the little guy, yet millions of people play it every day, unaware of the forces working against them. 
  This book follows the journey of Arjun, a journalist who stumbles upon this hidden world and embarks on a quest to expose the truth. Through his eyes, we’ll see how a nexus of powerful individuals—the politicians, financiers, and media moguls—manipulate the market to serve their own interests, creating illusions that trap unsuspecting traders. 
  Thank you for joining me on this journey into the shadows of the financial world. I hope you find this book both enlightening and thrilling. 
  Stay curious, stay informed, and remember: the market is never as free as it seems.

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  Teams That Work - The Seven...

  Eduardo Salas, Scott Tannenbaum

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  Why do some teams thrive, while others struggle? 
   
   
   
  In the modern workplace, employees collaborate. Managers are expected to be effective team leaders and employees are expected to be valued teammates. But many teams struggle. Being part of a struggling team can be unpleasant, but it can also hurt your career and waste company resources. 
   
   
   
  In Teams That Work, Scott Tannenbaum and Eduardo Salas present the seven drivers of team effectiveness and the clearest recommendations on what really makes teams great. Applying the lessons they've learned from working with high-stakes, high-risk team situations to any kind of organization, they will dispel some of the most enduring myths (e.g., can you be both a star and a great team player?), feature the most useful psychological research, and share real-world illustrations of effective teams in action. Listeners will find actionable, evidence-based tips for being an effective team leader, a great team member, a supportive senior leader, or an impactful consultant.

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  Working Backwards: Book Summary...

  Margot Langley

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  This content is an independent and unofficial summary created for informational and educational purposes only. It is not affiliated with, authorized, approved, licensed, or endorsed by the original author or publisher. All rights to the original work belong to its respective copyright holders. This summary is not intended to substitute the original book, but to offer a concise overview and interpretation of its main ideas.
   
  
  “Working Backwards” unveils the product development secrets behind one of the world’s most customer-obsessed companies. You’ll join teams that draft press releases before writing a single line of code, craft narrative memos that sharpen strategic thinking, and employ bar-raiser interviews that elevate talent with surgical precision. Through vivid, real-world examples and actionable playbooks, this dynamic guide shows how starting with the customer’s ideal experience—and then reverse-engineering the steps to achieve it—eliminates waste and accelerates impact. Listen and learn to define success up front with PRFAQs, write memorable six-page narratives, structure two-pizza teams for rapid delivery, and build data-informed dashboards that empower teams to adapt instantly. Whether you’re leading a startup or transforming an enterprise, “Working Backwards” equips productivity-focused professionals with the rituals, metrics, and mindset to deliver delight at scale.

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  Objective Secure

  Nick Lavery

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  Nick Lavery is an active-duty Green Beret within the United States Army Special Forces. Although injuries sustained in combat resulted in the above-the-knee amputation of his leg - Nick not only remained in the Army, he returned to his Special Forces detachment and continues conducting combat operations to this day.Objective Secure is the methodology Nick employed to return to operational status. IT is also the methodology he uses today as he continues this unprecedented journey in service to his country. It is a battle-tested guide forged by fire - literally.Strap in for an impactful ride as Nick methodically explains the objective secure philosophy and system while also providing insight into the events surrounding its necessary creation and implementation. The intent is simple - provide readers the tools necessary to achieve any goal no matter how farfetched, unlikely, or impractical it may seem. Period.

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  Empower Your Feed - The Ultimate...

  Career Princess

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  Empower Your Feed: The Ultimate Guide to Monetizing Your Social Media is the must-have ebook for women ready to turn their passion into profit! Whether you have a small following or a growing community, this guide provides actionable, proven strategies to build your personal brand, create engaging content, and unlock multiple streams of income. Packed with templates, case studies, and step-by-step instructions, you'll learn how to grow your influence, boost engagement, and monetize your platforms like a pro. Start transforming your social media presence today—your digital empire awaits!

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