Other books that might interest you

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  Exceptional Customer Service

  Pryor Learning Solutions

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  Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: satisfied customers equal success! Professional customer contact is a learned skill—something everyone in your organization can improve by developing new skills and keeping old ones well practiced.This popular, bestselling program provides the best advice available on how to wow your customers and keep people coming back to your business. Learn why teamwork is dramatically important in providing service, the secret of under-promising and over-delivering, how to become a better listener and improve your telephone techniques, action steps for building a customized customer relationship, and how to respond to complaints and handle an angry customers.The principles of conscientious, personalized customer service in this program will give you the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely—to customize the relationship, to strengthen loyalty, and to always keep them satisfied!

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  Motivational Quotes - Powerful...

  Phillip R. Rand

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  Do you love being inspired by the words of others? 
  Do you find that inspiration can often be found from those who have already been in your situation? 
  This audio book is packed full of brilliant quotes! 
  Everyone needs a bit of motivation at times. Whether you play on a sports team and your coach inspires you, an instructor praises your work, or a boss is happy with your output, being motivated is what keeps us going and helps improves upon our performances every day. 
  In this book, Motivational Quotes: Powerful Inspirational Proverbs For Happiness, Success, and Motivation, you will find a range of quotes that are designed to help you get going in the morning or carry on when it all seems hopeless. 
  With quotes from some famous people, and maybe some you have probably never heard of before, Motivational Quotes has something for everyone, and for almost any situation. 
  Get a copy. Get motivated. Each and every day!

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  The Summit Mindset

  Scott Miller

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  Find Your North Star
  What stops us from succeeding? Do we not believe in ourselves? The most critical part of achievement might be perspective. Creating self-confidence takes focus and determination. But accomplishing great ambitions is possible. We can become the people we want to be and have our dream careers. The first step is to embrace change. Next, is to examine our lives. What do we truly want? When you have answered this question, you have found your North Star. Follow it and you will evolve—personally and professionally—while you climb to the Summit. 
  The Summit Mindset is based on insights the authors have acquired through experience and study. They developed a methodology to guide careers, grow revenues, exercise positive influence, and deliver happiness. In business, this increases productivity by improving the lives of employees, who become a part of something greater than themselves. The authors share stories of their experiences while providing examples and understanding of what made companies and individuals excel when others faltered.  
  No matter who you are or what you do, you can increase performance by using the processes and perspective outlined in these pages.

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  The High 5 Habit - Take Control...

  Mel Robbins

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  In her global phenomenon The 5 Second Rule, Mel Robbins taught millions of people around the world the five second secret to motivation. Now she's back with another simple, proven tool you can use to take control of your life: The High 5 Habit. 
  Don't let the title fool you. This isn't a book about high fiving everyone else in your life. You're already doing that. Cheering for your favorite teams. Celebrating your friends. Supporting the people you love as they go after what they want in life. 
  Imagine if you gave that same love and encouragement to yourself. Or even better, you made it a daily habit. 
  You'd be unstoppable. 
  In this book, Mel teaches you how to start high fiving the most important person in your life, the one who is staring back at you in the mirror: YOURSELF. 
  If you struggle with self-doubt (and who doesn't?)... 
  If you're tired of that nagging critic in your head (could somebody evict them already?)... 
  If you're wildly successful but all you focus on is what's going wrong (you're not alone)... 
  If you're sick of watching everybody else get ahead while you sit on the couch with your dog (don't bring your dog into this)... 
  ...Mel dedicates this book to you. 
  Using her signature science-backed wisdom, deeply personal stories, and the real-life results that The High 5 Habit is creating in people's lives around the world (and you'll meet a lot of them throughout this book), Mel will teach you how to make believing in yourself a habit so that you operate with the confidence that your goals and dreams demand. 
  The High 5 Habit is a simple yet profound tool that changes your attitude, your mindset, and your behavior.

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  How to Be an Inclusive Leader...

  Jennifer Brown

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  This compelling and inspiring call to action for leaders at every level helps them find their role and voice in affecting societal and workplace change. 
   
  The need for inclusive leadership has never been more urgent. In the United States, the wealth gap is the greatest it has ever been, with women, people of color, and other marginalized communities being the most impacted by economic and societal inequities. In the workplace, representation is still sorely lacking across every industry. Pay disparities, low wages, and lack of benefits continue to characterize many jobs in the nation's labor force. These realities have an impact on generations, communities, and our society overall. To build a more equitable future, leaders must grasp the urgency of their role and responsibility in the change effort.  
   
  In this updated and greatly expanded second edition of her bestselling book, Jennifer Brown takes a deeper dive into what it takes to be an inclusive leader and examines the challenges and mindsets that continue to hold many leaders back. Combining nearly two decades of professional DEI expertise with personal experience and reflection, she tackles complex topics such as identity, privilege, and systemic inequities. Following her widely acclaimed Inclusive Leader Continuum, Brown makes the journey to becoming an inclusive leader more informed and actionable by offering new structure and content throughout the new edition of the book, including new insights and stories, detailed strategies and tools, and discussion guides to spark learning at the individual and organizational levels.  
   
  Whether you are already a fan of the first edition of How to Be an Inclusive Leader or are just embarking on your journey to become a more inclusive leader, this book will meet you where you are and equip you to take action and step into your role in the change effort.

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  Summary of Dorie Clark's The...

  Falcon Press

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  Buy now to get the main key ideas from Dorie Clark's The Long Game 
    
  It's no secret that we're stretched thin. Professionals nowadays are hurried, stressed, and often behind schedule. As a result, we keep our heads down, focused on the next thing, never pausing to take a breath. 
  In The Long Game (2021), Dorie Clark teaches how to break free from this never-ending cycle and live the fascinating, meaningful lives we all desire, by creating long-term plans for our objectives. 
  We must retrain ourselves to see the broad picture in order to harness the power of tiny adjustments that, if implemented now, will have a massive and disproportionate effect on our future success. We must begin to play the Long Game.  
   

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