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Summary of Matthew Dixon’s The Effortless Experience
Falcon Press
Narrador Jessica Adams
Editora: Falcon Press LLC
Sinopse
Summary of Matthew Dixon’s The Effortless Experience examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust, in both business-to-business and business-to-consumer companies...
Duração: 27 minutos (00:26:43) Data de publicação: 21/05/2021; Unabridged; Copyright Year: — Copyright Statment: —
