Otros libros que te pueden interesar

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  Can Your Customer Service Do...

  Micah Solomon

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  Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. 
   
   
   
  In this book, you'll find the proven hands-on methods for: 
   
   
   
  ● Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement 
   
   
   
  ● Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off 
   
   
   
  ● Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery 
   
   
   
  ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis 
   
   
   
  ● and more

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  Wired For Success - A Guide To...

  Steve Caputo

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  ‘Wired For Success’ is a clear, practical guide for electricians who want to rise above the basics and build a long, successful career in the trade. Drawing on more than twenty-five years as a working electrical contractor, Steve Caputo shares the lessons, habits, and technical knowledge that separate average work from true professionalism. This book covers the fundamentals every electrician must master, from voltage, current, and resistance to the differences between AC and DC power. It explains not just how to perform tasks but why they matter, giving readers the confidence to troubleshoot and complete jobs with skill and precision. Beyond technical expertise, ‘Wired For Success’ focuses on the qualities that keep customers coming back. You will learn how to communicate clearly, maintain a professional image, and provide service that builds trust and generates referrals. Caputo also offers proven methods for staying organized, managing tools and materials efficiently, and keeping accurate records on every job. Safety is a constant theme, with straightforward guidance on procedures, protective equipment, and hazard awareness. Every chapter reinforces the message that protecting yourself, your team, and your clients is the foundation of lasting success. Whether you are just starting in the field or have years of experience, this book will help you sharpen your skills, strengthen your reputation, and work with the confidence of a true professional.

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  Genius at Scale - How Great...

  Emily Tedards, Linda A. Hill,...

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  Innovation doesn't just happen. You need to lead it. Discover the three critical roles leaders must play in driving—and scaling—innovation. 
   
  Constant tech disruption. Unrelenting economic volatility. Radically shifting demographics and work norms. More than ever, we need to innovate amid these daunting global challenges. But do we have the leadership it takes to make this innovation happen successfully? 
   
  As leadership scholar Linda Hill, Harvard researcher Emily Tedards, and former Microsoft innovation executive Jason Wild show in this powerful book, there are indeed exemplary leaders to learn from—and the authors present their stories in fascinating detail, not only igniting your imagination but providing instructive and inspiring models to follow.  
   
  The authors profile leaders from all kinds of companies—from Mastercard, Pfizer, and Procter & Gamble to Cleveland Clinic Abu Dhabi, Sampark Foundation, and ANA spinoff avatarin—who illustrate the mindset, skills, and digital savvy needed for leading in a world more uncertain and challenging than ever before. 
   
  Genius at Scale provides an essential guide to mastering the art and practice of innovation for any current or aspiring leader.

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  Data Culture - How to Succeed...

  Alex Vail

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  Capturing the views of over 300 business leaders on the common causes of digital transformation failure, this book sets out an actionable framework to help organisations of all sizes to build successful data-driven cultures.
  
  
  
  Alex Vail took a sabbatical from his job on the board of one of the country's leading manufacturers to conduct several research projects, including the largest ever study into the UK's corporate AI capabilities. In total, he surveyed 234 senior leaders and interviewed 92 executives from FTSE350 companies to identify why digital transformations succeed or fail; the data dependency of organisations; and their levels of data literacy at senior levels. What emerged from the research was a clear set of success factors, grounded in mindset and behaviour elements, which have been used to create a framework that any company can follow, regardless of their size or complexity, that will guarantee successful data transformations.
  
  
  
  This book captures all of the research in an easy-to-follow guide packed with relatable scenarios of real-world technology deployment and valuable opinions from people at the coal-face of digital transformation.

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  Content that Rocks - Building a...

  J.A. Drexler

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  Content that Rocks: Building a Digital Brand with Powerful StorytellingIn today's fast-paced digital world, creating compelling content that resonates with audiences is crucial for building a successful brand. Content that Rocks is your ultimate guide to mastering the art of storytelling and content strategy. This audiobook takes you on a step-by-step journey, exploring how to craft captivating stories, optimize content for search engines, and embrace multimedia formats that will take your digital presence to the next level.Whether you're a marketer, entrepreneur, or content creator, this audiobook provides actionable insights on how to adapt to the latest trends and technologies, all while keeping your audience engaged. Learn how to develop a personalized content strategy, tap into the power of SEO, leverage the potential of video, infographics, and more, and discover the evolving landscape of digital storytelling.Start building a digital brand that rocks with this essential guide! 🎙️💻✨

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  The Athena Doctrine - How Women...

  John Gerzema, Michael D'Antonio

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  Among 64,000 people surveyed in thirteen nations, two-thirds  feel the world would be a better place if men thought more like  women. This marks a burgeoning global trend away from the  winner-takes-all, masculine approach to getting things done.  Drawing from interviews at innovative organizations in eighteen  nations and at Fortune 500 boardrooms, the authors reveal how men  and women alike are recognizing significant value in traits  commonly associated with women, such as nurturing, cooperation,  communication, and sharing. The Athena Doctrine shows why  femininity is the operating system of 21st century  prosperity:     Leadership: values traditionally associated with women  create more effective leadership and organizational strategies in  todays society.  Career management and self-improvement: traits  associated with womenflexibility, empathy, and  honestyunderpin career mobility and personal  fulfillment.  Change management: feminine traits help us adapt  seamlessly and effectively to todays changes.    Brought to life through real world portraits of women and men  who lead Fortune 1000 businesses, new  ventures, government and nonprofit agencies, and community  groups--and backed by rigorous data--social theorist John  Gerzema and author Michael D'Antonio show how traditionally  feminine traits are ascending and bringing success to people and  organizations around the world. By nurturing, listening,  collaborating and sharing, women and men are solving problems,  finding profits, and redefining success in every realm.

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