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  100 Quotes by Sigmund Freud...

  Sigmund Freud

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  ‘100 Quotes by Sigmund Freud, Creator of Psychoanalysis’ is a collection of thoughts and theories from one of the greatest minds of all time.Covering a wide range of topics, readers will find many of his ideas as pertinent today as when they were first committed to paper. A superb book for dipping in and out of, this is a valuable addition to any library or coffee table.Born in Freiberg, Sigmund Freud (1856 – 1939) went on to become one of the founding fathers of psychoanalysis. The son of a wool merchant, Freud began his professional career at the Vienna General Hospital, working as a neurologist. His post as a locum for a local asylum prompted Freud’s interest in psychological disorders and laid the foundations for his future works.During his lifetime, Freud wrote 23 books on psychological disorders, alongside seven case histories, 17 papers on sexuality, and three autobiographical papers. He is best remembered for pioneering the study of psychoanalysis and making its use part of the medical profession.

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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  The Secrets to Smart Safe Online...

  Jez Grimes

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  In today's digital age, online shopping offers convenience, variety, and often unbeatable prices—but it also comes with risks. From fraudulent websites to impulse purchases, the dangers of the digital marketplace can leave even the most savvy shoppers vulnerable. In The Secrets to Smart, Safe Online Shopping, author Jez Grimes takes you step-by-step through the strategies and tools you need to shop online with confidence. 
  Packed with expert advice on everything from spotting red flags and securing payments to understanding online reviews and avoiding scams, this guide empowers you to make informed purchasing decisions while protecting your personal information. With practical tips on future shopping trends and the latest in e-commerce security, you’ll learn how to navigate the digital marketplace safely, save money, and shop smarter than ever before. 
  Whether you’re a seasoned online shopper or a newcomer looking to explore the digital marketplace, this book is your essential companion for secure, stress-free shopping.

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  Scaling Responsible AI - From...

  Noelle Russell

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  In Scaling Responsible AI: From Enthusiasm to Execution, celebrated speaker, AI strategist, and tech visionary Noelle Russell delivers an exciting and fascinating new discussion of how to implement artificial intelligence responsibly, ethically, and profitably at your organization. Responsible AI promises immense opportunity, but unguided enthusiasm can unleash serious risks. Learn how to implement AI ethically and profitably at your company with Scaling Responsible AI. 
   
   
   
  In this groundbreaking book, Noelle Russell reveals an executable framework to harness AI's full potential while safeguarding your firm's reputation; mitigate bias, accuracy, privacy, and cybersecurity risks from the start; make informed choices by seeing through the hype and identifying true AI value; and develop an ethical AI culture across teams and leadership. 
   
   
   
  Scaling Responsible AI equips executives, managers, and board members with the knowledge and responsibility to make smart AI decisions. Avoid compliance disasters, brand damage, or wasted resources on AI that fails to deliver. 
   
   
   
  Implement artificial intelligence that drives profits, innovation, and competitive edge—the responsible way.

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  The Storm

  Daniel Defoe

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  “The Storm” (1704) is a founding document of modern journalism. It tells of the events of November 1703, when a hurricane struck Britain. It is composed of verbatim eyewitness accounts, solicited from survivors through a newspaper advertisement that Defoe placed shortly after the hurricane struck.This account remains a required reading for journalism students to this day.Daniel Defoe (c. 1660-1731) was and English writer and spy. His most famous novel, “Robinson Crusoe” (1719), is one of the earliest novels ever written, making Defoe a founding figure of the English novel. He is also remembered for his “Moll Flanders” (1722) and “Journal of the Plague Year” (1722), which remains a required reading for journalism students to this day, side-by-side with the non-fiction account of “The Storm” (1704). He wrote more than three hundred books, pamphlets and journals in his lifetime and was often in trouble with the authorities.

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  Ethical AI Practices for Modern...

  Sabrina Cross

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  This book examines the ethical issues raised by the rapid development of artificial intelligence and its expanding impact on contemporary digital society. It offers a thorough explanation of how intelligent systems affect key aspects of life, including work, education, healthcare, governance, culture, and global development. The demand for ethical frameworks that guarantee justice, accountability, transparency, and inclusivity grows as AI technologies are increasingly incorporated into routine decision-making processes. 
  The information highlights that AI is a socio-technical system that reflects institutional aims and human values rather than just a technical advancement. It examines issues including algorithmic bias, data protection, privacy threats, surveillance, and unequal access to the benefits of technology. Simultaneously, it highlights the revolutionary potential of AI when developed and applied ethically, offering solutions that boost productivity, enhance public services, and promote sustainable development. 
  The book challenges readers to consider the balance between moral duty and technical advancement by fusing theoretical understanding with practical applications. It emphasizes the crucial role of moral leadership, conscientious governance, and international collaboration in the development of intelligent systems in the future. In the end, it serves as a manual for understanding how societies might use AI while ensuring that social justice, human dignity, and well-being remain at the core of the digital revolution.

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