Other books that might interest you

• 

  Leading Loyalty - Cracking the...

  Sandy Rogers, Leena Rinne, Bob...

  • 0
  • 0
  • 0

  In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. 
  To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? 
  Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. 
  Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and:Make warm, authentic connectionsAsk the right questions and listen to learnDiscover the real job to be doneTake ownership of the customer’s issueFollow up and strengthen the relationshipShare insights openly and kindlySurprise people with unexpected extrasModel, teach, and reinforce these essential behaviors through weekly team huddles 
    
  It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. 
  Discussion questions and exercises available in the audiobook companion PDF download.

  Show book

• 

  Executive Coaching with Backbone...

  Mary Beth A. O'Neill

  • 0
  • 0
  • 0

  In  this revised edition of Mary Beth O'Neill's classic book,  she outlines her dynamic approach to coaching leaders,  developed over a twenty-year career.  The updated version  includes:   -Three Key Factors methodology for setting up client goals and  the measures for those goals  -How to involve the client's boss in the coaching contract;  -More extensive research and material on live action  coaching;  -New information on the use of assessments tools and  instruments;  -A method to work with clients on the systemic patterns they  want to change;  -A new chapter devoted solely to calculating the ROI of  coaching work with the client;  -And more stories!

  Show book

• 

  Coach Yourself Slim - Losing...

  Mark Besser

  • 1
  • 0
  • 0

  If you are carrying around excess weight, it can become not only an unhealthy addition to your life, but a mental obsession in your desire to lose it. You may try diet after diet, exercise routine after exercise routine and even fall into the trap of every new fad that comes along. Yet if you have not fully prepared yourself mentally to reach that goal and honestly accepted the highs and lows that will come with reaching it, then you have set yourself up to fail.This book is not another fad, a diet or even a regime. No, this book is the encouragement and the honesty missing in most modern programs – the way to define a goal, and then finally reach it. Here you will find the path to perseverance and success with your own personal coach. Why do you want to lose weight? What is holding you back from losing weight? What will change when you do reach your goal weight? These are questions you must ask before you embark on any weight loss journey, and this guide will show you why. You can successfully lose the weight by becoming your own coach today, and reach your goal, step by step.

  Show book

• 

  Passive Income Freedom - Ideas &...

  J.P. Edwin

  • 0
  • 0
  • 0

  "If you don't find a way to make money while you sleep, you will work until you die." -Warren Buffett 
  Are you tired of not having enough money to make ends meet?  
  Are you sick of your 9-5 job and putting all your energy into making someone else rich?  
  If you have answered yes to any of these questions, you have come to the right place. 
  Three years ago, I was in the exact same position as you, I was fed up, tired, unable to spend any time with my family because I always had to work overtime to make ends meet. But when I got sick and tired of being sick and tired, I decided to make a change and that is when my passive income journey began, and I haven’t looked back since. 
  I have got some good news for you, if you apply the strategies outlined in this book, slugging it out in a job you can’t stand will be a thing of the past.There are a multitude of ways you can make plenty of money online in the 21st century. In this book you will learn about some of the most popular passive income methods these include the following: 
  Blogging 
  Digital real estate 
  Amazon Kindle 
  Fulfilment by Amazon 
  And much more 
  If you want to experience the financial freedom that multitudes of people are achieving worldwide, this is the book for you.

  Show book

• 

  The Unlucky Investor's Guide to...

  Julia Spina, Tom Sosnoff

  • 0
  • 0
  • 0

  An approachable guide to sustainable options trading, minimal luck needed.Traders who are successful long-term do not rely on luck, but rather their ability to adapt, strategize, and utilize available tools and information. Modern markets are becoming increasingly accessible to the average consumer, and the emergence of retail options trading is opening a world of opportunities for the individual investor. Options are highly versatile and complex financial instruments that were exclusive to industry professionals until recently. So where should beginners start?The Unlucky Investor's Guide to Options Trading breaks down the science of options trading to suit interested traders from any background. Using statistics and historical options data, listeners will develop an intuitive understanding of the potential risks and rewards of options contracts. From the basics of options trading to strategy construction and portfolio management, The Unlucky Investor's Guide to Options Trading guides listeners through the world of options and teaches the crucial risk management techniques for sustainable investing.

  Show book

• 

  Passive Income

  Peter Gathaway

  • 0
  • 0
  • 0

  Find ideas to make passive income Online effectively!  After working a bunch of nine to five jobs and having to answer to an employer, come in when I don’t feel good, or sit there watching the clock and feeling bored for a low payment, I rapidly learned the secret world of making money Online. There are several ways to do so, with the benefits of passive income, flexible hours, mobility, and working for yourself. Some ways are more simple than others, and some are more profitable or quicker than others, but each of them has been proven to be effective in one way or another. Right now, I am making a full-time income every month, and three times as much in the months November and December, all from Online businesses. I would never want to go back to the “old” way of making active income, with all the irritations that go with it. Making passive income Online is worth every bit of your time when you are starting up. So don’t wait and find out which ideas and tips are in this book about making money Online!

  Show book