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Service Design - From Insight to Inspiration - cover

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Service Design - From Insight to Inspiration

Andy Polaine, Lavrans Løvlie, Ben Reason

Editora: Rosenfeld Media

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Sinopse

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Disponível desde: 13/03/2013.

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