Other books that might interest you

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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  Hypnosis for Successful Internet...

  Empowered Living

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  The advantages of hypnosis therapy are widespread. A lot of individuals report positive changes with hypnosis and it's recognized as a valid type of holistic alternative medicine.  
  Hypnosis is a popular technique utilized for weight loss, overcoming addiction, healing, achieving goals, relaxation and stress relief. It's utilized to get rid of undesired behaviors and beliefs and to manifest new desires and achieve goals in life. 
    
  If you wish to influence your subconscious mind to accept new programming for positive alterations hypnosis is an effective technique for doing that. 
  Among the chief advantages of hypnosis is that when you in a hypnotic state brain wave frequencies decelerate. You center or focus your awareness and you're actually much more aware than usual. A state of centered awareness almost feels as though you're more of an observer of thought and images rather than a part of them. This allows you to bypass the "gatekeepers" at the entrance to the subconscious and superconscious so you are able to access these levels of consciousness directly, and the brain is much more receptive to suggestion. 
  The unconscious, or subconscious may then be reprogrammed so it lets go of old patterns, beliefs and feelings that no longer serve you. They may be replaced with suggestions that are favorable and affirming. The superconscious mind may open you into fresh insights and originative ideas.  
  Put this audio on each night before you go to bed and listen to it right before you fall asleep. If you have time also listen to it first thing upon waking. Do this for at least 21 days consistently so that positive change can take affect in your life.

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  101 Amazing Facts about...

  Jack Goldstein

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  Do you know which species of dinosaur was named after Hogwarts? Which were the largest and the smallest dinosaurs? How can you tell the difference between a brontosaurus and an Apatosaurus? Narrator Jason Zenobia answers all these questions and more as he talks us through over 100 amazing facts about dinosaurs.
  
  All manner of subjects are covered, such as unusual dinosaurs, physiology, behaviours and more. Whether you're a dinosaur expert or you are new to such a fascinating subject, this is sure to be a great addition to your audiobook collection.
  
  ©2017 Jack Goldstein Books (P)2017 Jack Goldstein Books

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  Thicker Than Water - The Quest...

  Erica Cirino

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  Instead of a great island of trash, the infamous Great Pacific Garbage Patch is made up of manmade debris spread over hundreds of miles of sea—more like a soup than a floating garbage dump. Recycling is more complicated than we were taught: less than nine percent of the plastic we create is reused, and the majority ends up in the ocean. And plastic pollution isn’t confined to the open sea: it’s in much of the air we breathe and the food we eat. In Thicker Than Water, journalist Erica Cirino brings listeners on a globe-hopping journey to meet the scientists and activists who help her tell the real story of the plastic crisis. From the deck of a plastic-hunting sailboat with a disabled engine to the labs doing cutting-edge research on microplastics and the chemicals we ingest, Cirino paints a full picture of how plastic pollution is threatening wildlife and human health and reveals that the plastic crisis is also a tale of environmental injustice: poorer nations take in a larger share of the world’s trash, and manufacturing chemicals threaten predominantly Black and low-income communities. There is some hope on the horizon, though, with new laws banning single-use items and technological innovations to replace plastic in our lives. But Cirino shows that we can only fix the problem if we face its full scope and begin to repair our throwaway culture. Thicker Than Water is an eloquent call to reexamine the systems churning out waves of plastic waste.

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  In the Body of the World - A...

  Eve Ensler

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  From the bestselling author of The Vagina Monologues and one of Newsweek's 150 Women Who Changed the World, a visionary memoir of separation and connection—to the body, the self, and the world 
  Playwright, author, and activist Eve Ensler has devoted her life to the female body—how to talk about it, how to protect and value it. Yet she spent much of her life disassociated from her own body—a disconnection brought on by her father's sexual abuse and her mother's remoteness. "Because I did not, could not inhabit my body or the Earth," she writes, "I could not feel or know their pain." 
  But Ensler is shocked out of her distance. While working in the Congo, she is shattered to encounter the horrific rape and violence inflicted on the women there. Soon after, she is diagnosed with uterine cancer, and through months of harrowing treatment, she is forced to become first and foremost a body—pricked, punctured, cut, scanned. It is then that all distance is erased. As she connects her own illness to the devastation of the earth, her life force to the resilience of humanity, she is finally, fully—and gratefully—joined to the body of the world. 
  Unflinching and inspiring, Ensler's In the Body of the World calls on us all to embody our connection to and responsibility for the world.A Macmillan Audio production.

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  Flawless - Understanding Faults...

  Jamie Goode

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  Flawless is the first book of its kind dedicated to exploring the main causes of faults in wine. From cork taint, to volatile acidity, to off-putting aromas and flavors, all wine connoisseurs have encountered unappealing qualities in a disappointing bottle. But are all faults truly bad? Are some even desirable?Jamie Goode brings his authoritative voice to the table once again to demystify the science behind what causes a good bottle to go bad. By exposing the root causes of faults in wine, Flawless challenges us to rethink our assumptions about how wine should taste and how we can understand beauty in a glass.

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