Outros livros que poderiam interessá-lo

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  A Complaint Is a Gift 3rd...

  Janelle Barlow

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  The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. 
   
  The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. 
   
  This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. 
   
  Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

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  Build Your Dream Car: Simple...

  Thaddeus Mercer

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  Build Your Dream Car: Simple Steps for Everyone 
  ⭐⭐ Simplified Audio Guide with Explanations Included ⭐⭐ 
  Are you eager to transform your ideas into reality with accessible car-building steps? 
  Seeking a comprehensive guide that offers all the necessary elements to build your dream car? 
  Your search ends here! 
  This guide serves as your definitive companion for deepening your understanding, applying your skills, and engaging in hands-on exercises. With this, you're geared for success. 
  Updated to provide the latest tools and techniques. 
  Key features of this enriched guide: 
  - Profound insights about car-building  
  - Detailed explanations of crucial car-building concepts 
  - Fruitful strategies for preparation and execution 
  Our guide distinguishes itself with comprehensive coverage essential for making your car-building dream a reality. Concepts aren't merely skimmed; they are delved into with precision. 
  Please note that this guide is not affiliated with any official car-building entities and is purely an independent resource for your benefit. 
  Designed with a clear structure and easy-to-understand language, our car-building guide ensures smooth transitions between topics. Say goodbye to dense jargon and welcome clear, precise, and technically accurate content. 
  So, why wait? Click the BUY NOW button, secure your guide, and begin your journey to building your dream car!

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  At the Corner of Destiny and...

  Paul Owhadi

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  An entrepreneur’s journey—from his boyhood home far away to the intersection of destiny and innovation.Paul Owhadi set off from his childhood home in Iran to an austere French Jesuit boarding school thousands of miles away—at age four. It was just one stop on a lifelong journey of experiential learning, overcoming obstacles, and determination. With a confidence and curiosity distilled from his powers of observation and developing self-belief, he eventually made his way, after college in England, to New York City with less than $400 in his pocket and not knowing a soul. From there—as a first-generation American—adventure, misadventures, and a life of entrepreneurship awaited.After an education and a career in urban planning and city management, he took the extraordinary opportunity granted to him to explore the world of property development. Despite agonizing personal setbacks, including the tragic death of his business partner, Paul faced adversity with the lessons learned as both an ambitious, innovative immigrant and as a person whose mettle was formed as a child and later young man, far from home, a world away from his birthplace.Eventually, risking all on a new business proposition, Paul created a property and corporate empire that encompassed all he had learned in his entrepreneurship career—lessons of innovation learned from an improbable journey from a childhood a world away to the hard-won pinnacles of success.

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  Trust Your Own Voice - Growing...

  Karen Laos

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  A guidebook for women in business to overcome self-doubt, communicate with confidence and be seen as an influential leader. 
  If you've ever held back from sharing your ideas, you're not alone. There's an army of women who can relate. I've been there, too. The best news of all? You can overcome it. You can get past holding yourself back and share your ideas freely. In this book, you'll learn how to show up differently; to show up as your true self with your true voice. You'll get sentence prompts and specific tools that you can practice right away. 
  You'll learn how to trust your own voice and empower yourself. 
  “Karen is gifted in her ability to convey important content in an accessible and personal way. Her warmth and information are a highly effective combination.” 
  -Dr. John Townsend, Author of Boundaries, Leadership Coach and Organizational Consultant 
  “You made a lasting impression on this cohort. It was our highest rated session in two years! We have not stopped receiving positive feedback! Thank you for speaking at our women’s leadership event.” 
  -Claire Mayerhofer, UnitedHealthcare 
  “You received some of the highest scores I have ever seen for one of our "non governance" conference sessions.” 
  -Ophelia King, Vice President of Events, Society for Corporate Governance

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  Culture Through Crisis - One...

  Andrew Limouris

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  When the world was flipped on its head in early 2020, Medix went into crisis mode with everyone else. Business came to a halt. Clients and competitors alike were shutting their doors at record pace. Major cities were turning to ghost towns and the idea of normal life as we knew it was being questioned. 
   
  As COVID-19 attempted to pull Medix into the depths, the leadership team struggled. They sought new and innovative ways to keep revenue coming in the door and employee paychecks clearing. They swam hard to the surface as COVID-19 continued to pull. 
   
  And that’s when they were thrown a life raft: their team. The members of the organization — the Medix Ohana — stepped up in such a way that it saved the company. The team not only saved the company, but they managed to grow sales at a time when others in the industry were locking their doors for good. 
   
  HOW DID THEY DO IT? 
  AND WHY? 
  COMPANY CULTURE.

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  The Truth About the Music...

  Chris Greenwood

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  Before you start reaching out to labels, you have to get clear on what you want from a prospective deal. You also have to understand what partnering with a label can do for you - and what it can’t. That way, when you’re offered an opportunity you’ll be able to advance towards your dream from a truly informed place. If you’re offered a deal and what you want isn’t included - you’ll now know how to ask for it, or you’ll have the confidence to walk away. 
  As the artist Manafest, Chris Greenwood has sold hundreds of thousands of albums and millions of singles worldwide. With a career spanning over 20 years, he’s got the awards - and the scars - to prove it. 
  Starting out alone and then getting signed to a prominent US label, Chris learnt the hard way that a record deal isn’t always the dream you think it will be, and it’s not the only route to international fame and fortune. 
  Now proudly independent again, Chris is in a unique position to offer his perspective on both sides of the story. He understands the opportunities a great record deal can bring, and he knows how to forge an incredible and fulfilling career without one. 
  Expect insider insights, expert advice, lessons learnt, and practical suggestions you can use right away to accelerate your journey and demystify the world of record deals. 
  Some of the topics covered:The pros and cons of being signed...and the risks and rewards of going it aloneWhat record labels are looking for in an artistWhat you need to do to give yourself the best chance of being offered a dealHow to send your demo off - and get a responseUnderstanding the terms of a contractHow to negotiate the highest advance and best deal possibleWalking out if a deal you’re being offered is the right one for you

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