Otros libros que te pueden interesar

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  How to Change Minds About Our...

  Seth B. Darling, Douglas L....

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  The book to spark action on the defining challenge of our time In our post-truth world, there’s only one place to turn to if we want to live in reality: science. And the research on climate change is clear: It’s real, it threatens us all, and human activity is the primary cause. This essential handbook dismantles all the most pernicious misunderstandings spread by deniers and replaces them with the truth. Faced with an imperiled planet that we must urgently work to save, we don’t have time for anything else.

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  Enforcement at the EPA - High...

  Joel A. Mintz

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  A former EPA chief attorney traces the tumultuous history of the agency’s enforcement efforts from the Nixon through the second Bush administrations.   Based on 190 personal interviews with present and former enforcement officials at EPA, the U.S. Department of Justice, and key congressional staff members—along with extensive research among EPA documents and secondary sources—this book vividly recounts the often-tumultuous history of EPA’s enforcement program. It also analyzes some important questions regarding EPA’s institutional relationships and the Agency’s working environment. This revised and updated edition adds substantial new chapters examining EPA enforcement during the Clinton and George W. Bush administrations. Its treatment of issues of civil service decline and the applicability of captive agency theory is also new and original.   The first published work to treat the historical evolution of EPA enforcement, this book provides a candid inside glimpse of a crucial aspect of the work of an important federal agency.   “Explores the agency’s strengths and weaknesses . . . With insight and intimate knowledge of enforcement and compliance, Mintz relates an interesting story.” —Ecology Law Quarterly

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  From the Literal to the Luminous

  Mikela Tarlow

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  Balancing the intuitive with the rational, the wonders of technology point to a limitless field of possibilities in the 21st Century world of work and business, which includes moving quickly, being flexible, changing directions, and deep trust.

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  The Elements We Live By - How...

  Anja Røyne

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  This “excellent” popular science book explores just what we—and the things around us—are made of (Aftenposten, Norway). 
   
  Some elements get all the attention: glittering gold, radioactive uranium—materials we call “precious” because they are so rare. But what could be more precious than the building blocks of life—from the oxygen in our air to the carbon in all living things? 
   
  In The Elements We Live By, physicist and award-winning author Anja Røyne reminds us that we’d be lost without the quiet heroes of the periodic table. Our bodies need phosphorous to hold our DNA together, potassium to power our optic nerves, and many more elements—in just the right amounts—to function. Other fundamental elements keep our technology (and society) running: Our phones contain arsenic, boron, and gallium to control signals and store information; indium and tin for the touch screen; and lithium for the battery. 
   
  Everything is made of elements—every galaxy, star, and planet—from the iron in Earth’s core to the silicon in its sand. But that doesn’t mean the elements we rely on will never run out; for example, about half the lithium we need is extracted from rocks in Australia, and the other half is from saltwater in Argentina and Chile. As Røyne travels the world to find where these elements exist (some in ever-shrinking amounts), she shows how vitally urgent it is for us to protect them—the elements of our very existence. 
   
  “Not just a discussion of basic chemistry, this is a volume that looks at the human impact on the planet and what we can learn from nature…Useful for science or sociology courses that address the various impacts of natural resource development or for popular science readers.” —School Library Journal

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  Digital Customer Service -...

  Rick Delisi, Dan Michaeli

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  As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior—from the days of the first call centers in the 1980s all the way to today's digital world.Written for customer service and customer experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: creating an excellent experience for customers that increases customer loyalty and profitability; driving down the cost of customer service/support interactions, while increasing revenue through sales interactions; and moving quickly toward the goal of "digital transformation." When companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there.

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  Everest & Conquest in the...

  Richard Sayle, George Rodway

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  A history of those who have scaled Mount Everest—and the advances in mountaineering over a century.   At one time, the summits of the world’s highest peaks—Everest included—were beyond reach. Pioneering attempts to overcome the dangers of climbing at extremely high altitudes ended in failure, sometimes with disastrous consequences. Yet today, high-altitude ascents are frequent, almost commonplace. Everest can be conquered by relatively inexperienced mountaineers, and their exploits barely merit media attention—unless they go fatally wrong.   This dramatic history of Everest climbs describes in vivid detail the struggle to conquer the mountain and the advances in scientific knowledge that made the conquest possible. It also offers compelling insight into the science of mountaineering—as well as the physical and psychological challenges faced by individuals who choose to test themselves in some of the harshest conditions on earth.

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