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  Machine Customers: The Evolution...

  Katja Forbes

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  What if your next customer didn't have a pulse, preferences, or patience for poor performance? 
  In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future. 
  Visa and Mastercard’s AI agents are shopping for customers. Walmart’s AI procurement makes million-dollar purchasing decisions in seconds without human intervention. Consumer advocate agents negotiate you out of your gym contracts. ChatGPT Agent will plan and book your holidays. These machine customers don’t respond to emotional appeals or brand storytelling. They evaluate clear information, consistent performance, and verifiable claims faster than any human ever could. 
  Every business leader should be asking the same question: "How do we stay competitive when our customers are machines?" Forbes provides the answer. Drawing on exclusive interviews with Don Scheibenreif (Gartner's leading machine customer authority) and Bruce Temkin (creator of industry-standard CX metrics), plus experts from Salesforce, Qualtrics, and other industry leaders, this book reveals the strategic playbook early adopters are using to build competitive advantages. 
  The book transforms abstract concepts into Monday-morning implementation through original frameworks: the Machine Customer Experience Strategy Map, five Machine Customer types, and step-by-step guidance for redesigning customer journeys that win both human hearts and machine logic. There are 30-60-90 day plans for leaders and advice on how to set up a machine customer experience operating system in their organisation. 
  Forbes shows leaders exactly how to make their businesses discoverable to AI agents, design machine-readable value propositions, navigate machine trust and ethics, and build algorithmic loyalty systems that lock out competitors.

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  Software Without the Mess - A...

  Tom Redington

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  Most software projects start with good intentions but end up messy, hard to change, and frustrating to maintain. The problem isn't that developers lack guidance. It's that most guidance comes in the form of rigid rules that fail to account for the messy reality of building software. This book offers a different approach. 
  
   
  Instead of delivering new commandments, Software Without the Mess provides a framework for thinking about code quality that respects the tension between purity and pragmatism. You'll learn to identify complexity as the real enemy, develop judgment over following rules, and build systems that remain maintainable for years. 
  
   
  Drawing on insights from John Ousterhout, Michael Feathers, and the failures of dogmatic Clean Code, this book helps you decide when to invest in quality and when to accept tradeoffs. Whether you're dealing with legacy code, making architectural decisions, or leading a team, you'll find practical guidance that works in the real world. 
  
   
  Inside, you'll discover:• How to recognize and eliminate accidental complexity• Why deep modules are better than shallow ones• The difference between strategic and tactical programming• How to name things for clarity and maintainability• Managing technical debt as a strategic language• Designing the right amount of abstraction• Building systems that survive team growth and turnover 
  
   
  Stop fighting your codebase. Start building software that lasts.

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  How to Protect Bookstores and...

  Danny Caine

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  Why bookstores matter, and how we can help 
  Can bookstores save the world? As bastions of culture, anchors of local retail districts, community gathering places, and sources of new ideas, inspiration, and delight, maybe they can. But only if we protect them and the critical roles they fill in our communities. 
  Danny Caine, author of the bestselling sensation How to Resist Amazon and Why and co-owner of the Raven Book Store in Lawrence, Kansas, makes a compelling case for the power of small, local businesses in this thoughtful examination of the dynamic world of bookstores. At once an urgent call to action and a celebration of everything bookstores can do, Caine's new book features case-study profiles of a dozen of the most interesting and innovative bookstores of today, from Minneapolis to Paris. Through a well-informed analysis of these case studies, Caine offers actionable strategies to promote a sustainable future for bookselling, including policy suggestions, ideas for community-based action, and tips on what consumers can do to help. A captivating read for any lover of books, patron of bookstores, or champion of the survival of these vital institutions, How to Protect Bookstores and Why makes the strongest possible argument for the importance of a resilient, inclusive, and progressive bookstore landscape.

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  No-Code App Development for...

  Johnny Nelson

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  You don’t need to be a programmer to build powerful apps, launch stunning websites, or automate online businesses. No-Code App Development for Beginners: Build Websites, Automations, and Online Businesses Without Writing Code is the ultimate beginner’s guide to creating digital products and launching ventures—without touching a single line of code. 
  Perfect for entrepreneurs, freelancers, side-hustlers, and curious creators, this audiobook unlocks the world of no-code tools like Webflow, Bubble, Glide, Zapier, Airtable, and more. You’ll discover exactly how everyday people are turning simple ideas into high-impact apps, landing pages, eCommerce stores, and income-generating digital products—fast, affordably, and without traditional tech skills. 
  With step-by-step guidance and real-world case studies, this comprehensive blueprint shows you how to validate your idea, choose the right no-code platforms, design user-friendly interfaces, and automate business workflows. Whether you want to build a client portal, subscription platform, inventory tracker, or MVP for a startup, this audiobook gives you the confidence to bring your vision to life. 
  Gone are the days when coding was a barrier to innovation. No-code is reshaping the digital economy, leveling the playing field, and empowering a new wave of makers to launch apps and startups on their own terms. If you’ve got a business idea or a dream project, now’s the time to build it. 
  No-Code App Development for Beginners will help you take that first step—and build something amazing. 
  You have the tools. You have the vision. You don’t need the code. Just press play.

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  Going Fast and Fixing Things -...

  Rich Benoit, Lisa Rogak

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  The inspiring success story of a YouTube entrepreneur and DIY car expert. People are fascinated by Tesla: the cars, the stock price, and especially its headline-grabbing CEO.  Rich Benoit was the first YouTuber to pull back the curtain on the cultlike business model that is the Tesla company, and he’s personally battled its consumer-unfriendly business practices.   In Going Fast and Fixing Things, Rich provides readers with behind-the-scenes access not only to his Rich Rebuilds YouTube channel but to his off-camera life as well.   Throughout his life, Rich has almost always been the proverbial “only Black guy in the room,” but despite the fact that online car culture—especially electric vehicle fandom—skews overwhelmingly white, he has become the most popular car rebuilding guy on the internet.  His voice on the page is funny and intimate and a little goofy—just like his video persona—but always tempered by a clear determination to create success for himself as well as for his fans.  Going Fast and Fixing Things includes tips to help readers fix, drive, and buy their own cars, along with advice on how to defy the disposable-is-better consumerist ethos that saturates our current culture.

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  Wealthy by Design - A 5-Step...

  Kimberly Foss

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  The most powerful word in wealth building is choice.Too often, we limit our financial future based on conventional wisdom—on what we’ve heard from the media, or the tropes that we have trained ourselves to believe based on our situation or past. Financial freedom starts with understanding your personal financial drivers. It startswith taking control of your money and leveraging it to create your ideal future—not somebody else’s version of success.In her New York Times bestseller, Wealthy by Design, Kimberly Foss offers the insight and tools you need to confidently design a sound investment plan that empowers you to make your own choices. By outlining the five foundational principles of investing, Kimberly prepares readers to map their course with conviction and integrity. Drawing on her vast career of advising clients from all financial backgrounds, as well as her own rise from humble beginnings, Kimberly frames her advice around powerful and enlightening stories—and through them, you will learn how to leverage personality, situation, and belief, while applying proven wealth-building strategies to fulfill your needs and dreams for the future.Discover financial empowerment and harness the power of choice, in five easy steps.

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