Join us on a literary world trip!
Add this book to bookshelf
Grey
Write a new comment Default profile 50px
Grey
Subscribe to read the full book or read the first pages for free!
I want to read the book!
All characters reduced
Customer Service Management Training 101 - Quick and Easy Techqniues That Get Great Results - cover

We are sorry! The publisher (or author) gave us the instruction to take down this book from our catalog. But please don't worry, you still have more than 500,000 other books you can enjoy!

Customer Service Management Training 101 - Quick and Easy Techqniues That Get Great Results

Renee Evenson

Publisher: AMACOM

  • 0
  • 0
  • 0

Summary

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Available since: 09/13/2012.

Other books that might interest you

  • The Evolution of Training and Coaching - How to Explode Your Company Fast - cover

    The Evolution of Training and...

    Scott Palat

    • 0
    • 0
    • 0 
    This business coaching manual from a successful entrepreneur reveals strategies for leaders and employees to take a corporation to the next level. 
 
If you are a leader or even the face of your company, this feel good transformational story will show you how every obstacle you encounter is just part of your evolution. If you continue to evolve to your fullest potential and take this challenge seriously, you will inevitably become the top leader in your industry and a hero within your company. 
 
The difference between being a good versus a great leader is simple. Great leaders go for it. If you want to take your company to all new heights and stand out from the competition, you’re about to discover an exact method that will allow you to overcome fear and go for your biggest goals in a very strategic way. If you are already considered an expert in your field, but want to become the best you can be, and impact even more people, this book will open your mind to a new way of thinking. 
 
If you are a trainer or manager in charge of hiring or overseeing others within your company, this book will help you create results focused procedures while making employees accountable to them. 
 
When all said and done, the ideas in this book could be the reason for your company’s sky rocketing success!
    Show book
  • AI Content Explosion The: How Artificial Intelligence will Create Books Images Videos and Music - cover

    AI Content Explosion The: How...

    Hugh Line

    • 0
    • 0
    • 0 
    In the future, artificial intelligence will create virtually all of the content we consume. This book reviews how AI is already helping create written content, images, video, and music. It then explains how AI will be a valuable tool for content creators in the short-term. Finally, it discusses the risks and benefits of AI-created content.
    Show book
  • Short Nonfiction Collection Vol 017 - cover

    Short Nonfiction Collection Vol 017

    Various Various

    • 0
    • 0
    • 0 
    A collection of short nonfiction works in the public domain.  The selections included in this collection were independently chosen by the readers, and the topics encompass history, science, cooking, economics, education, humor, philosophy, nature and religion. (summary by J. M. Smallheer)
    Show book
  • Self - Setting the Example - cover

    Self - Setting the Example

    Mike Hawkins

    • 0
    • 0
    • 0 
    How to cultivate character and mental fitness to run the show. Second in the “most comprehensive treatment of leadership I’ve ever seen by one author” (Jim Kouzes, coauthor of The Leadership Challenge). 
 
Self: Setting the Example sets the foundation for the ability to lead others by developing the competencies of great self-leadership. Effective leaders possess intrinsic passion, character, courage, and confidence that others respect and want to follow. When you lead yourself well, operate productively, and think strategically, others notice and are motivated to attain the higher standards you demonstrate. 
 
The SCOPE of Leadership book series teaches the principles of a coaching approach to leadership and how to achieve exceptional results by working through people. You will learn a straightforward framework to guide you in developing, enabling, exhorting, inspiring, managing, and assimilating people. Benefit from the wisdom of many years of leadership, consulting, and executive coaching experience. Discover how to develop the competencies that align consistently with great leadership.
    Show book
  • NEW “TESLA Pi CELL PHONE” REVOLUTIONARY WITH INSANE FEATURES THE - Welcome to our top stories of the day and everything that involves "Elon Musk'' - cover

    NEW “TESLA Pi CELL PHONE”...

    Maurice Rosete

    • 0
    • 0
    • 0 
    ELON MUSK DAILY NEWS 
THE NEW “TESLA Pi CELL PHONE” REVOLUTIONARY WITH INSANE FEATURES 
The best cellular phones today cannot compare to Elon Musk’s new “Tesla Pi cell phone” that will soon be launching into the mainstream market. No other phone today can compete with his insane design and out of this world features. Get ready to be amazed because you're about to take a major leap into the future. Introducing the top features that make the Tesla Pi phone untouchable! 
    Show book
  • Trampled by Unicorns - Big Tech's Empathy Problem and How to Fix It - cover

    Trampled by Unicorns - Big...

    Maelle Gavet

    • 0
    • 0
    • 0 
    Trampled by Unicorns: Big Tech's Empathy Problem and How to Fix It explores how technology has progressed humanity's most noble pursuits, while also grappling with the origins of the industry's destructive empathy deficit and the practical measures Big Tech can take to self-regulate and make it right again. Author Maëlle Gavet examines the tendency for many of Big Tech's stars to stray from their user-first ideals and make products that actually profoundly damage their customers and ultimately society.  Offering an account of the world of tech startups in the United States and Europe, Trampled by Unicorns argues that the causes and consequences of Big Tech's failures originate from  four main sources: the Valley's cultural insularity, the hyper-growth business model,  the sector's stunning lack of diversity, and a dangerous self-sustaining ecosystem. However, the book is not just an account of how an industry came off the rails, but also a passionate call to action on how to get it back on track. Gavet formulates a clear call to action for industry leaders, board members, employees, and consumers/users to drive the change necessary to create better, more sustainable businesses—and the steps Western governments are likely to take should tech leaders fail to do so.
    Show book