I'll Be Back - How To Get Customers To Come Back Again & Again
Shep Hyken
The Cult of the Customer - Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
The Convenience Revolution - How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken
Be a Star with Your Customers and Keep Them Forever - Moments of Magic®
Shep Hyken
Creating the Loyalty Mindset - Moments of Magic
Shep Hyken
