Outros livros que poderiam interessá-lo

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  Navigating Tough Customer...

  Adam Walker

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  In "Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations," Adam Walker offers a thorough manual for handling challenging customer encounters in an efficient manner. With years of expertise in both customer service and dispute resolution, the book provides useful methods, instruments, and approaches for addressing a variety of difficult situations with poise, understanding, and assurance. 
  The first section of the book discusses how crucial it is to comprehend the psychology of challenging clients in order to identify the underlying motives and feelings that underlie their actions. Readers are given insights into typical customer kinds that provide challenges as well as the dynamics of consumer interactions through case studies and real-world examples. 
  After that, the book dives into doable tactics for handling difficult circumstances, controlling feelings, and remaining composed under duress. Readers get knowledge about how to set reasonable expectations, create limits, and validate customers' sentiments while actively listening to their issues and demonstrating empathy for their viewpoints. 
  The book also discusses useful methods for settling disputes and coming up with solutions that satisfy both parties. Readers learn how to have difficult talks, control their anger and frustration, and bargain well to get what they want. The book also offers advice on how to professionally and tactfully address touchy subjects including complaints, refunds, and challenging demands.

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  The Art & Skill of Conversation

  Edward L. Fritsch

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  In this powerful program, two of America's top communications experts provide the practical techniques and strategies you need to conduct a winning conversation in any business or social situation. Using realistic dialogues, Edward L. Fritsch and Nathan P. Rosenblatt demonstrate how to employ the art of conversation to enhance your job performance, persuade and motivate others, and build your communications skills and confidence. You'll learn to successfully initiate, conduct, and close a conversation anywhere, anytime. Get conversations off the ground with "quick start" openers, elicit hard-to-get information through tested questioning techniques, and make your business presentations crisper, clearer, and more persuasive.

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  Illmatic Investor - From Hip-Hop...

  Ash Cash

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  "The Illmatic Investor: From Hip-Hop to High Returns" is an innovative and engaging guide that merges the world of hip-hop with astute financial wisdom, inspired by the success of Nasir "Nas" Jones and his Queensbridge Venture Fund. This book targets readers who are eager to learn about wealth creation through the lens of a cultural icon. It begins with an exploration of Nas's journey from a renowned hip-hop artist to a shrewd investor and co-founder of Queensbridge Venture Partners, drawing parallels between his lyrical prowess and investment strategies. 
  Each chapter in the book is titled and themed after Nas's most influential tracks, using his lyrics as a springboard to discuss various aspects of investing. The book delves into the basics of stock market investments, explaining complex concepts in an accessible manner, interspersed with anecdotes from Nas's career. It then transitions to the realm of startups, detailing how Nas identified potential in early-stage companies and offering advice on how to spot and nurture promising ventures. 
  The book also covers strategic investments, focusing on Nas's approach to diversifying his portfolio and risk management, drawing lessons from his most notable investment successes and setbacks. Additionally, it includes financial advice and insights from me, Ash Cash, the Hip-Hop Financial Advisor, providing diverse perspectives on building wealth. 
  Throughout, "The Illmatic Investor" maintains a conversational tone, appealing to both hip-hop enthusiasts and aspiring investors. It's not just a financial guide but a cultural journey, blending the beats of Queensbridge with the pulse of Wall Street. The book aims to inspire a new generation of investors by demonstrating how the principles of hip-hop – creativity, resilience, and innovation – are akin to those needed for successful investing.

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  Freelancing Mastery - Strategies...

  Tim Piccirillo

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  This cutting-edge ebook, “FREELANCING MASTERY - Strategies for Success on Upwork, Fiverr, and other Freelancer Sites” shows you step-by-step how to set yourself up for success to win contracts and make more money on these sites—whether you’re a full-time freelancer or want to quit your current job to freelance full-time.Using the strategies outlined in this ebook, you’ll be able to compete with seasoned freelancers even as a beginner in the freelance space.  You’ll learn:✅. The 8 elements for being successful on lead generation sites. ✅. Why lead generation sites are the easiest way to get clients.✅. Why your mindset is crucial in being successful on these sites.✅. Why “too much competition” on lead gen sites isn’t true and why you have an edge. ✅. The 3 things buyers look for when hiring a freelancer. ✅. And much more…*BONUS PDF*You'll also receive a PDF of "63 Freelancer Websites". These are websites that are similar to Upwork and Fiverr that enable you to set up a profile and start bidding on jobs. Some are skill-specific (e.g. writers, web developers) while others are generic. Whether you’re a veteran freelancer or a newbie, the info in this ebook--along with the bonus PDF-- can help move your freelance business forward WITHOUT having to do more marketing.

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  The Success System Reset -...

  Caleb David

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  Are you stuck in an endless cycle of unfulfilled goals, bad habits, and self-doubt? What if the problem isn’t you—but the system you’re following? 
  The Success System Reset: Breaking Old Patterns and Building a Life You Love is a powerful guide to helping you unlearn the outdated beliefs, habits, and routines that keep you stuck. Success isn’t about working harder—it’s about working smarter by designing a system that supports your goals and aspirations. 
  In this book, you’ll learn how to: 
   ✅ Identify and eliminate self-sabotaging patterns holding you back 
   ✅ Create a new success system that works for your personality and lifestyle 
   ✅ Develop resilience and confidence to handle setbacks and obstacles 
   ✅ Build powerful habits that create momentum and long-term success 
   ✅ Overcome procrastination, fear, and perfectionism 
   ✅ Shift from survival mode to thriving mode with a clear strategy 
  Whether you’re looking for a career breakthrough, a personal transformation, or a complete life reset, this book gives you the tools to take control of your future. 
  You don’t need to start from scratch—you just need to reset your system. Your best life is waiting.

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  The Lion Beneath the Fade

  Sebastian Bastian

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  Success isn’t handed out—it’s built. The Lion Beneath the Fade isn’t just a story; it’s a blueprint. A guide for those who refuse to settle, who see potential in every challenge, and who are ready to turn ambition into action.

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