D'autres livres qui pourraient vous intéresser

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  Can Your Customer Service Do...

  Micah Solomon

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  Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. 
   
   
   
  In this book, you'll find the proven hands-on methods for: 
   
   
   
  ● Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement 
   
   
   
  ● Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off 
   
   
   
  ● Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery 
   
   
   
  ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis 
   
   
   
  ● and more

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  Bitcoin or Death - Choose Wisely

  Matt Haslem

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  Bitcoin or Death… it’s a question we all face. 
  A question that’s hurtled towards us, faster than comfort allowed. 
  Trapped in a cycle of endless wars, sky-high inflation, wealth erosion, and environmental destruction; humanity has become oblivious to the slow decay of its currency. But as darkness creeps in, a choice emerges between two diverging paths: Bitcoin or death. 
  Uncover the ancient origins of money, trace its missteps, and gain the foresight to sidestep impending dooms and suffering. 
  The loss of purchasing power is just the first ominous sign. As your currency deteriorates towards its place amongst the skulls of failed monies, something new is blossoming from its demise. 
  The question is: will you break the cycle and be a part of it, or repeat the mistakes of history and wither along with your bank notes, condemning yourself and future generations to hardship? 
  The time to choose is now: Bitcoin or Death? 
  What you will get:Simplifies 'explaining bitcoin' into one question.Imagery & immersive stories makes the complexity easy.A must-have for those wanting true freedom. 
  By owning this bitcoin book, the question it asks becomes your mantra and guiding light...Bitcoin or Death. 
  Ready to face the question? Grab your copy of 'Bitcoin or Death' now, to stay ahead of the game and unlock a level of freedom previously thought unachievable.

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  Help Them Grow or Watch Them Go...

  Julie Winkle Giulioni, Beverly Kaye

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  This new edition of the bestselling employee development classic includes advice on engagement and retention in today's more flexible employment environment, a new chapter on remote and hybrid work, and a deeper discussion of career development in your organization. 
   
   
  Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business. 
   
   
   
  Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; and point out where their organization and their industry are headed. The authors provide new resources, including a discussion guide, to help employees and managers pull all of that together to create forward momentum.

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  Navigating the CHAOS: Secrets...

  Harris Carrington

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  Navigating the CHAOS: Secrets Behind Nations' Rise and Fall 
  ⭐⭐ Simplified Guide & Explanations Included ⭐⭐ 
  Are you seeking to enhance your understanding of global dynamics and the factors behind the rise and fall of nations? 
  Looking for a thorough guide that encompasses everything you need to grasp the complexities of international affairs for a better future? 
  Your quest ends here! 
  This guide is your essential resource for deepening your insights, honing your skills, and engaging in practical exercises. With this, you're set up for success. 
  Updated for contemporary international dynamics. 
  Key features of this comprehensive guide include: 
  - In-depth insights into the intricacies of global affairs 
  - Detailed explanations of the underlying principles of national dynamics 
  - Effective strategies for understanding and analyzing geopolitical trends 
  Our guide stands out due to its extensive coverage, which is vital for your success in navigating the complexities of nations. Concepts are explored thoroughly rather than glossed over. 
  Please note that this guide operates independently and is not affiliated with any official entity related to international affairs. 
  Crafted with a clear structure and straightforward language, our guide ensures easy transitions between topics. Say farewell to complex jargon and embrace clear, precise, and technically accurate content. 
  So, why wait? Click the BUY NOW button, secure your guide, and start your journey toward a deeper understanding of global dynamics for a better future!

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  Communism VS Capitalism - A...

  Arlo Holders

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  An economic system refers to the structure and methods a society uses to produce, distribute, and consume goods and services. It defines how resources are allocated, how wealth is distributed, and how economic decisions are made. Different societies have developed various economic systems over time, influenced by their unique historical, cultural, and political contexts. Among these systems, capitalism and communism are two of the most prominent and contrasting economic ideologies that have shaped the global landscape. 
  Capitalism is an economic system that operates on the principles of private ownership and free markets. In capitalism, individuals or businesses own the means of production and are free to make decisions regarding what to produce, how to produce it, and at what price to sell it. The market is driven by competition, and prices are determined by supply and demand. Profit motives incentivize innovation and efficiency, leading to economic growth and technological advancements. However, capitalism can also lead to inequality, as wealth tends to be concentrated among those who own the most resources, while others may struggle to access basic necessities. While the role of government in capitalism is typically limited, debates about regulation, social welfare, and economic justice persist. 
  In contrast, communism is an economic system grounded in collective ownership and centralized control. In a communist society, the means of production are owned by the state or collectively by the people, and wealth is distributed based on need rather than profit. Communism seeks to eliminate class distinctions, advocating for equality and fairness in wealth and resource distribution. The government plays a central role in planning and directing economic activities, including determining production levels and distribution of goods.

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  As a Man Thinketh - The Original...

  James Allen

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  "As a Man Thinketh" by James Allen is a timeless philosophical work that explores the power of thought and its direct influence on a person's character, circumstances, and destiny. First published in 1903, this classic asserts that a man is literally what he thinks, and that by mastering one's thoughts, one can shape their life, health, and success. With its concise yet profound insights, the book offers practical wisdom on topics like purpose, serenity, and self-discipline. Often regarded as one of the foundational texts in the self-help and personal development genre, As a Man Thinketh continues to inspire readers to cultivate a mindset of responsibility, positivity, and inner strength. This dynamic audiobook edition, performed by Jason McCoy and Will Stauff, also includes The Mastery of Destiny, expanding Allen’s teachings with further reflections on self-determination, character building, and achieving true greatness through focused and ethical living.

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