Rejoignez-nous pour un voyage dans le monde des livres!
Ajouter ce livre à l'électronique
Grey
Ecrivez un nouveau commentaire Default profile 50px
Grey
Abonnez-vous pour lire le livre complet ou lisez les premières pages gratuitement!
All characters reduced
100 Ways To Annoy Your Guests - cover

100 Ways To Annoy Your Guests

Peter J Venison

Maison d'édition: Clink Street Publishing

  • 0
  • 0
  • 0

Synopsis

Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
Disponible depuis: 18/02/2021.
Longueur d'impression: 132 pages.

D'autres livres qui pourraient vous intéresser

  • Hamburgo Centro Histórico Hamburgo CityWide (Alemania) Inglés - cover

    Hamburgo Centro Histórico...

    Sonusland

    • 0
    • 0
    • 0
    Audiotour to discover the city of Hamburg in Germany
    Voir livre
  • The Civil War Lover's Guide to New York City - cover

    The Civil War Lover's Guide to...

    Bill Morgan

    • 0
    • 0
    • 0
    This fascinating illustrated guide is “a must for any Civil War buff visiting or living in New York City” (New York Journal of Books).   Few Americans associate New York City with the Civil War, but the most populated metropolitan area in the nation, then and now, is filled with scores of monuments, historical sites, and resources directly related to those four turbulent years. Veteran author Bill Morgan’s The Civil War Lover’s Guide to New York City examines more than 150 of these largely overlooked and often forgotten historical gems.   Morgan’s book takes readers on a journey of historical discovery. Walk inside the church where Stonewall Jackson was baptized, visit the building where Lincoln delivered his famous Cooper Union Speech, and marvel that the church built by the great abolitionist Henry Ward Beecher is still used for worship. A dozen Civil War–era forts still stand (the star-shaped bastion upon which the Statue of Liberty rests was a giant supply depot), and one of them sent relief supplies to besieged Fort Sumter in Charleston. Visit the theater where “Dixie” was first performed and the house where Stephen Crane wrote The Red Badge of Courage.   After the war, New York honored the brave men who fought by erecting some of the nation’s most beautiful memorials in honor of William T. Sherman, Admiral David Farragut, and Abraham Lincoln. These and many others still grace parks and plazas around the city. Ulysses S. Grant adopted New York as his home and is buried here in the largest mausoleum in America (which was also the most-visited monument in the country). See the homes where many generals, including Winfield Scott, George B. McClellan, and even Robert E. Lee, once lived.   Complete with full-color photos and maps, Morgan’s lavishly illustrated and designed volume is a must-have book for every student of the Civil War and for every visitor to New York City.  
    Voir livre
  • The Travels of Reverend Ólafur Egilsson - The Story of the Barbary Corsair Raid on Iceland in 1627 - cover

    The Travels of Reverend Ólafur...

    Ólafur Egilsson

    • 0
    • 0
    • 0
    A seventeenth-century minister tells his story of abduction by pirates, and a solo journey from Algiers to Copenhagen, in this remarkable historical text.   In summer 1627, Barbary corsairs raided Iceland, killing dozens and abducting almost four hundred people to sell into slavery in Algiers. Among those taken was Lutheran minister Olafur Egilsson.   Reverend Olafur—born in the same year as William Shakespeare and Galileo Galilei—wrote The Travels to chronicle his experiences both as a captive and as a traveler across Europe as he journeyed alone from Algiers to Copenhagen in an attempt to raise funds to ransom the Icelandic captives that remained behind. He was a keen observer, and the narrative is filled with a wealth of detail―social, political, economic, religious―about both the Maghreb and Europe. It is also a moving story on the human level: We witness a man enduring great personal tragedy and struggling to reconcile such calamity with his understanding of God.  The Travels is the first-ever English translation of the Icelandic text. Until now, the corsair raid on Iceland has remained largely unknown in the English-speaking world. To give a clearer sense of the extraordinary events connected with that raid, this edition of The Travels includes not only Reverend Olafur’s first-person narrative but also a collection of contemporary letters describing both the events of the raid itself and the conditions under which the enslaved Icelanders lived. Also included are appendices containing background information on the cities of Algiers and Salé in the seventeenth century, on Iceland in the seventeenth century, on the manuscripts accessed for the translation, and on the book’s early modern European context.
    Voir livre
  • Death in Acadia - And Other Misadventures in Maine's National Park - cover

    Death in Acadia - And Other...

    Randi Minetor

    • 0
    • 0
    • 0
    In Death in Acadia, Randi Minetor gathers the stories of fatalities that have occurred in Maine's Acadia National Park, from falls to exposure to cardiac arrest--even getting swept out to sea--and presents dozens of misadventures.
    Voir livre
  • Literary Philadelphia - A History of Poetry & Prose in the City of Brotherly Love - cover

    Literary Philadelphia - A...

    Thom Nickels

    • 0
    • 0
    • 0
    “Peppered with many . . . unexpected literary treasures . . . A wonderful introduction to/overview of [Philadelphia’s] abundant literary heritage” (Philly.com).   Since Thomas Paine and Benjamin Franklin put type to printing press, Philadelphia has been a haven and an inspiration for writers. Local essayist Agnes Repplier once shared a glass of whiskey with Walt Whitman, who frequently strolled Market Street. Gothic writers like Edgar Allan Poe and George Lippard plumbed the city’s dark streets for material. In the twentieth century, Northern Liberties native John McIntyre found a backdrop for his gritty noir in the working-class neighborhoods, while novelist Pearl S. Buck discovered a creative sanctuary in Center City. From Quaker novelist Charles Brockden Brown to 1973 US poet laureate Daniel Hoffman, author Thom Nickels explores Philadelphia’s literary landscape.   Includes photos
    Voir livre
  • The Ascent of Denali - cover

    The Ascent of Denali

    Hudson Stuck

    • 0
    • 0
    • 0
    The Ascent of Denali (1918) by Hudson Stuck recounts the 1913 expedition that first conquered Mt. McKinley. Stuck recruited Harry Karstens, a respected guide, to join his expedition. Other members were Walter Harper and Robert G. Tatum, both 21, and two student volunteers from the mission school, John Fredson, and Esaias George. Fredson, then 14, acted as their base camp manager, hunting caribou and Dall sheep to keep them supplied with food.  "The tent-pole was used for a moment as a flagstaff while Tatum hoisted a little United States flag he had patiently and skillfully constructed in our camps below out of two silk handkerchiefs and the cover of a sewing-bag. The pole was put to its permanent use. It had already been carved with a suitable inscription, and now a transverse piece, already prepared and fitted, was lashed securely to it and it was planted on one of the little snow turrets of the summit—the sign of our redemption, high above North America."
    Voir livre