D'autres livres qui pourraient vous intéresser

• 

  The 8 Laws of Customer-Focused...

  Blake Morgan

  • 0
  • 0
  • 0

  Read by the author.  
  A leadership playbook for making customer experience a core aspect of your business. 
  In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? 
  Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that employees are customers too.E.valuate success and measure what can be measured.R.eaffirm the priority - keep CX front and center. 
    
  Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader! 
  Graphics, charts, and exercises from the printed text can be found in the audiobook companion PDF download.

  Voir livre

• 

  Summary: Radical Candor - Be a...

  Brooks Bryant

  • 0
  • 0
  • 0

  Disclaimer: This is not the official book, but a summary book & it does not accompany the official. 
  Immerse yourself in our concise and insightful summary of 'Radical Candor' by Kim Scott, where she navigates the delicate art of being a boss who is both effective and empathetic. This book offers real, actionable strategies to lead your team without compromising your humanity. 
  In 'Radical Candor', Scott reveals a new approach to leadership, a model that eschews the false dichotomy of the assertive, unfeeling boss and the kind, but ineffective leader. By practicing Radical Candor—caring personally while challenging directly—you can nurture a team that's both high-performing and deeply human. 
  Our summary crystallizes Scott's innovative leadership philosophy, offering actionable insights on how to build trust with your team, deliver feedback that develops your people, and achieve stellar results. Discover how to care for your employees and challenge them to be their best—without losing your own humanity in the process.

  Voir livre

• 

  Boldly Belong - The Power of...

  Julie Harris

  • 0
  • 0
  • 0

  In Boldly Belong: The Power of Prioritizing You in a Disabling Society, dedicated disability inclusion advocate and process improvement specialist Julie Harris delivers an actionable guide for those navigating life with disabilities. The author accepts the idea of limitations caused by disability as a neutral fact, rather than as a negative or positive, and shows us how to use limitations as parameters to accept and work within, rather than resist or reframe. 
   
   
   
  In the book, you'll learn why self-acceptance, rather than trying to fit in or unrealistic, positive reframing, is the key to belonging. You'll also discover: 
   
   
   
  ● How accepting your limitations, needs, and true self can lead to profound growth and possibility 
   
   
   
  ● New insights that help you to question and deconstruct the harmful beliefs you've always been told to be true about you and your disability 
   
   
   
  ● Strategies for self-advocacy that effectively further your interests in a wide variety of settings and circumstances 
   
   
   
  Boldly Belong is also essential for business, academic, military, and athletic leaders who want to understand more about disability and cultivate disability inclusive environments that promote belonging.

  Voir livre

• 

  What Customers Hate - Drive Fast...

  Nicholas Webb

  • 0
  • 0
  • 0

  This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. 
  Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. 
  No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt. 
  What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity.  This customer experience playbook will give you actionable takeaways that include:How to turn an upset customer into a customer for life, in five easy steps.Why “haters” will determine your organization’s growth and profitability.How to thrive in the “experience economy.”The importance of the five-touch journey mapping.The impact of hate-love personification.How to turn your customers into “Evangelists.”The power of: Attraction, Promotion, Retention, and Avoiding Deflection.The secrets of the best organizations in the world. 
  This book is the product of many years of front-line work with some of the top brands in the world and their customers.  Set aside the theories and concepts, this is the playbook you need. You’ll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.

  Voir livre

• 

  Today's Superpower - Building...

  Mikel Mangold

  • 0
  • 0
  • 0

  In Today’s Superpower - Building Networks: 7 Mindsets Principles to Thrive in a Fast-Changing World, Mikel Mangold explores the intersection between the new startup and multistakeholder economy, mindset and networks.Change happens when people with a collaborative and ecosystem mindset are plugged into the right networks. This book discusses seven mindset principles enabling the reader to thrive in the startup and multi-stakeholder economy by building and growing networks of ideas and knowledge, networks of resources such as capital and infrastructure, and networks of people to join your mission.Most people think change comes from a top-down approach, where the people in the middle and the bottom don’t have much power to effect change. In Today’s Superpower - Building Networks: 7 Mindsets Principles to Thrive in a Fast-Changing World, Mikel Mangold challenges this common-held belief and that anyone can drive a transformation, answering questions like:What is a startup ecosystem?Why should I care about the new economy?How can I be successful in this fast-changing worldAnd more...A balanced mixture of hard science, soft skills, and bold speculation, Today’s Superpower - Building Networks is the definitive guide to both the present and the future of our economy"In Today'sSuperpower: Building Networks, Mikel Mangold reminds us that while processes, tools, or education are the spine of individuals and organizations, mindset is its soul. Read this book to learn how to develop the mindset that can make anything happen." - Charlene Li, Chief Research Officer, PA Consulting and NY Times Bestselling author of The Disruption Mindset."Mangold is breaking new ground in defining what innovation can mean in the fast-changing business world. He shows that openness, co-creation, and boldness can serve as the connective network binding us to create positive change in the world." - Keith Ferrazzi, NY Times #1 Best Selling Author & Founder/Chairman of Ferrazzi Greenlight".

  Voir livre

• 

  Wired for Wealth - Unlocking...

  Alok Trivedi

  • 0
  • 0
  • 0

  Wired for Wealth will help you discover how using neuroscience and specific, yet simple strategies to understand and improve your financial habits. The book explores the ways in which our brains can be "wired" to either hinder or help us in achieving wealth, and offers practical tools and processes to help readers overcome limiting beliefs and behaviors. By applying principles from neuroscience and psychology, the book aims to provide a comprehensive guide to unlocking the secrets of the brain and using them to increase wealth.

  Voir livre