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  Awesomely Simple - Essential...

  John Spence

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  "Making the very complex...awesomely simple is no mere catch  phrase, it is truly John Spences mission in life.   In Awesomely Simple, trusted advisor and  strategist John Spence draws on his extensive personal experience  working shoulder-to-shoulder with some of America's top business  leaders to show exactly what it takes to achieve lasting business  success. As a consultant and executive coach to more than a dozen  Fortune 500 firms, he has spent the last 15 years down in the  trenches, doing mission-critical work with his clients, coaching  them with the ideas and tools that drive business excellence. In  addition to his years leading companies and client projects, John  has read and analyzed more than 160,000 pages on best practices and  winning strategies of leading companies and conducted thousands of  interviews with top executives to ensure and confirm that his ideas  and opinions are on target. Delivered in John's approachable and  straightforward manner, Awesomely Simple will reveal  the six strategies that create a foundation for achieving business  excellence regardless of the size of the organization. These  are:    Vivid Vision  Best People  A Performance-Oriented Culture  Robust Communication  A Sense of Urgency  Extreme Customer Focus    With vivid case studies, Awesomely Simple  concisely elucidates each strategy, and gives the reader specific  examples, tips, tools, discussion questions and exercises for how  to execute them successfully.

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  From Impressed to Obsessed - 12...

  Jon Picoult

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  If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity.That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business.Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories.  Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people's perceptions and sculpt unforgettable impressions—thereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors.Packed with intriguing case studies, engaging stories, and eye-opening research, the book details these proven principles and illustrates how they can be applied to almost any type of business or customer. Examples include cases that show how to:● Create Peaks & Avoid Valleys—leverage the science of memory to etch positive impressions in people's minds, by creating greater experiential peaks and fewer experiential valleys.● Give the Perception of Control—the almost magical power of giving customers a sense of agency, via choice and expectation-setting, causing them to feel better about the experience a business is already delivering.● Make It Effortless—make interactions easy for customers, not just from a physical perspective, but also a cognitive one, to satisfy today's demand for simplicity and convenience.● Stir Emotion—harness the power of emotion as a memory cue, by infusing customer experiences with emotional resonance, highlighting positive feelings while stemming negative ones.No matter what kind of constituency you serve—customers or colleagues, individuals or institutions, employees or employment candidates—this book will help you do it with distinction. Picoult's message is particularly relevant for managers, as he shows the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce.From Impressed to Obsessed reveals the what, the why, and—most importantly—the how behind great customer experiences. Filled with actionable insights, the book provides an invaluable roadmap for becoming the company that everyone wants to do business with, the employer everyone wants to work for, and the leader everyone wants to follow."From Impressed to Obsessed is an enlightening read. Excellence is never an accident, and Jon Picoult brilliantly pulls the curtain back to reveal how great companies inspire customer loyalty. If you endeavor to be the rare business that customers find magnetic or even magical, then this is the book for you." —Horst Schulze, cofounder and former President and CEO, The Ritz-Carlton Hotel Company"What a great, insightful, practical book! With his 12 Principles, Jon Picoult gives us an incredibly thoughtful and actionable guide to delivering lifelong fans, which is the dream of any business." —Hubert Joly, former Chairman and CEO, Best Buy"From Impressed to Obsessed is one of the few books that made me look at leadership differently after nearly 40 years of executive coaching! Picoult deftly illustrates how the very techniques that help cultivate loyalty between a customer and a company, can also be used to accomplish the same between a leader and an employee. No matter what type of constituency you serve in your role—customers, colleagues, employees or others—this book will help you do it with distinct

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  Productivity - The Ultimate...

  Robert J. Thomas

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  Are you accomplishing all you need to on a daily basis?Could you be more productive, get more done and be more successful?Life is busy. We are more engaged nowadays than we ever were before, with competing demands for our time all eating into our days. Whether it is with career or family life, or a combination of the two, there’s no doubt that we could all do with some improvement to help get more done.In this short book, Productivity: The Ultimate Guide to Boost Your Productivity and Accomplish More, you will learn why some are less productive than others and ways to overcome this, with chapters on:- Understanding Productivity and Finding Your Why- Identifying Your Goals- Improving Your Time Management Skills to Become More Productive- Dealing with the Possible Snags in Increasing Your ProductivityGetting more done during your day, and more importantly making your time more productive, is the cornerstone of becoming more efficient and thus be default leaving more time for yourself.So if you need to boost your productivity, get a copy of Productivity: The Ultimate Guide to Boost Your Productivity and Accomplish More now!Reading it will open you up to many new possibilities!

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  How to Analyze People - Easily...

  Timothy Willink

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  ★☆ What Is Your Body Saying? What Is Her Body Saying? Have You Ever Wondered Why Your “Hunches” or “Intuition” About Someone is SO Accurate Sometimes? Read On... ☆★ 
  Human beings love to express themselves. Either by words, singing, or art, we always find a way to express our ideas. But there is one form of communication that requires much more attention: Body language. Our bodies are constantly ‘talking’: the way we cross our arms when we are defending ourselves; the way our eyes smile when we see someone we love. This is something so natural, we do it without even noticing it. 
  Also, what messages are you conveying with your body and behavior? Learn how to analyze people so you can interact with them better, and build lasting relationships. 
   “Your Body Communicates As Well As Your Mouth. Don’t Contradict Yourself. – Allen Ruddock  
  We have many facial expressions, but did you know that the smile is the most deceptive one? We have 18 different kinds of smiles, and the only one real is the Duchenne Smile (true happiness). By learning how to analyze people, you will be able to read the subliminal messages that people don’t speak up. Imagine how useful that would be on your work, with family and friends. What if you could decipher the thoughts and feelings of another person? You would be able to communicate with that person in a more resourceful and peaceful way. Right? 
  Human behavior is actually simple to comprehend. Once you read “How to Analyze People” you will realize that when someone does a certain thing, “Hey! That means he is really feeling...”. You’ll be able to understand someone not just on the surface level but deep down and on a subconscious level. Ultimately, you will be able to communicate better and seal long lasting relationships.

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  The Marvelous Millennial's...

  Jessica W. Marventano, Catherine...

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  The Marvelous Millennial’s Manual to Modern Manners is the concise, approachable and relevant go-to manners and civility manual that makes all professional millennials’ lives more productive and pleasant.Most Americans think society is becoming more and more rude. Everyone blames the young generation, but that trend has been the case since the beginning of time. Actually, millennials have many positive attributes to offer—empathy, open-mindedness, and optimism. However, they don’t have a solid foundation in manners. The Marvelous Millennial’s Manual to Modern Manners gives millennials the tools they need for professional and personal success with its concise and relevant sections on personal branding, business etiquette, and dining skills. All these important life skills are like any other skill: they must be learned. This is the manners manual for them.

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  The Jungle

  Upton Sinclair

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  Upton Sinclair's The Jungle is one of the most famous and widely read books in America during the 20th century. In addition to being considered a classic, its description of slaughterhouses helped bring about the establishment of FDA regulations for the way meat is processed and handled.
  
  Sinclair hoped his book would spark a social revolution; instead it inspired the Pure Food and Drug Act, and thereby made America's food supply immeasurably safer. "Perhaps you will be surprised to be told that I failed in my purpose....I wished to frighten the country by a picture of what its industrial masters were doing to their victims; entirely by chance I had stumbled on another discovery - what they were doing to the meat-supply of the civilized world. In other words - I aimed at the public's heart, and by accident I hit it in the stomach."
  An Author's Republic audio production.

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