OSS in the Digital Era - Redefining Operational Efficiency and Customer Service

Pasquale De Marco

Beschreibung

In a rapidly evolving telecommunications landscape shaped by digital transformation, Operational Support Systems (OSS) have become indispensable for service providers seeking to deliver exceptional customer experiences, optimize operational efficiency, and drive innovation. This comprehensive book serves as an essential guide for telecommunications professionals seeking to harness the full potential of OSS in the digital era.

Through in-depth analysis and practical insights, this book provides a thorough understanding of OSS architecture, emphasizing the importance of open architecture, interoperability, and integration. It explores the critical role of OSS in service assurance and performance management, highlighting the significance of monitoring, measuring, and optimizing network performance to ensure service reliability and availability.

Furthermore, the book delves into service provisioning and activation, examining the key steps involved in the process and the benefits of automation. It also discusses the orchestration of complex service bundles and the role of artificial intelligence in streamlining service provisioning.

The book also addresses fault and incident management, emphasizing the importance of prompt detection, classification, and resolution of incidents. It explores the role of root cause analysis and corrective actions in minimizing service disruptions and the significance of proactive maintenance and capacity planning in ensuring network reliability.

Additionally, the book explores the evolving role of OSS in the context of emerging technologies such as the Internet of Things (IoT) and 5G, discussing the impact of these technologies on OSS architecture, operations, and customer experience.

This comprehensive guide is an invaluable resource for telecommunications professionals seeking to optimize their OSS capabilities and deliver superior customer service. With its in-depth analysis, practical insights, and forward-looking perspective, this book equips readers with the knowledge and strategies necessary to excel in the dynamic and ever-changing world of OSS.

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Verfügbar seit: 02.06.2025.

Drucklänge: 163 Seiten.

Wissenschaft & Technologie

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