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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  And Finally - Matters of Life...

  Henry Marsh

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  This program is read by the author."As a mature observer of the human condition, Marsh has audible serenity that makes listeners curious about how his story ends." - AudioFile MagazineFrom the bestselling neurosurgeon and author of Do No Harm, comes Henry Marsh's And Finally, an unflinching and deeply personal exploration of death, life and neuroscience.As a retired brain surgeon, Henry Marsh thought he understood illness, but he was unprepared for the impact of his diagnosis of advanced cancer. And Finally explores what happens when someone who has spent a lifetime on the frontline of life and death finds himself contemplating what might be his own death sentence.As he navigates the bewildering transition from doctor to patient, he is haunted by past failures and projects yet to be completed, and frustrated by the inconveniences of illness and old age. But he is also more entranced than ever by the mysteries of science and the brain, the beauty of the natural world and his love for his family. Elegiac, candid, luminous and poignant, And Finally is ultimately not so much an audiobook about death, but an audiobook about life and what matters in the end. A Macmillan Audio production from St. Martin’s Press.

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  Where There Is No Dentist

  Murray Dickson

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  Community health workers, educators and individuals from around the world use Where There Is No Dentist to help people care for their teeth and gums. This book's broad focus makes it an invaluable resource. The author uses straightforward language and careful instructions to explain how to examine patients: * Diagnose common dental problems* make and use dental equipment* use local anesthetics* place fillingsand remove teethThere is also a special chapter on oral health and HIV/AIDS, which provides the dental worker with a detailed, well-illustrated discussion of the special problems faced by people living with HIV/AIDS, and appropriate treatment.

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  This Book Will Save Your Life -...

  Dr. Russell Surasky

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  Renowned neurologist Dr. Russell Surasky reveals a precise and breakthrough medical treatment for opioid addiction. 
    
  The book you’re holding in your hands contains the answers that can save your life, the life of a loved one, or—if you’re a doctor—the life of your patient. 
    
  In the time it takes you to read this paragraph, another person will have died from opioid addiction. The opioid epidemic is taking the lives of nearly two hundred Americans each day. Everyone is now just one degree of separation from the deadly scourge of opioid addiction—either you are suffering or someone close to you is. Fentanyl, the deadliest of all opioids, has now flooded into every town in America. Recent discoveries in the field of neuroscience have proven that addiction is a neurological brain disease, not a psychological problem or a moral failure. It is a treatable, chronic medical illness that involves complex interactions between genetics, exposure to addictive substances, and ultimately, the hijacking of specific brain circuitry. With this new information, scientists have created breakthrough medical treatments that can help heal the brain from addiction—and finally unchain those suffering from this deadly affliction. 
    
  In This Book Will Save Your Life, Dr. Russell Surasky clearly explains these precise new life-saving treatments and how you or your loved one can access them immediately. Active opioid addiction is a medical emergency that—without treatment—is virtually always fatal. The information in this book could save your life and the lives of those you love, forever. 
    
  “This is a pointed and urgent challenge not just for those suffering addiction, but for all of us who care about the dignity of the human person and sacredness of human life. Sure, there’s a lot of bad news about addiction, but there’s a lot of good news as well. My friend Dr. Russell Surasky gives us hope for a culture of recovery.”—Timothy Michael Cardinal Dolan, Archbishop of New York

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  Clarity Now: Guided Mindfulness...

  Inner Light

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  Can't think clearly? Feeling mentally foggy, distracted, or overwhelmed? Clarity Now: Guided Mindfulness for Overcoming Mental Fog is your audio reset—designed to cut through the noise, clear your head, and bring you back to calm, focused awareness. 
  This powerful guided meditation audiobook gently leads you through mindfulness techniques, breathwork, and grounding practices proven to lift brain fog and sharpen mental clarity. Whether you’re burned out from stress, overloaded with information, or just stuck in a mental haze, these short, practical sessions will help you reset your mind and reclaim your focus. 
  Perfect for a midday clarity break, a morning mental tune-up, or anytime you need to refresh your thoughts, Clarity Now helps you reconnect with the present moment and return to a space of mental calm and productivity. You don’t need to force focus—you just need to clear space for it. 
  Simple. Grounded. Effective. Press play and feel your clarity return. 
  Less fog. More focus. Right now.

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  The Wild Year - a story of...

  Jen Benson

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  This book tells the uplifting true story of a family who left their old life behind to spend a year living wild in a tent around Britain. With a baby and a toddler, mounting debt, work demands and stress trampling over their desire to spend time together as a family in nature, Jen and Sim Benson move out of their rented accommodation, sell up their possessions and decide to live in a tent for a year as nomads around rural Britain. This is the story of that year – the highs and the lows – the doubts, epiphanies and the weather. Detailing one family's search for a life in the wild, away from the screens and stresses of modern life, this captivating memoir is a must read for nature lovers or anyone who has dreamed of a life outdoors. It’s nature writ large with the joys and challenges of each season experienced under canvas, a story of ultimate freedom in the beautiful landscapes of Britain.

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