Other books that might interest you

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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  The Product Momentum Gap -...

  Dave Martin, Andrea Saez

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  Elevate Your Business Strategy with “The Product Momentum Gap” 
  Are your product, marketing, and sales teams struggling to sing the same tune? “The Product Momentum Gap” is the handbook for leaders who aspire to create a symphony of success. In its pages, you’ll uncover the transformative power of the Product VCP (Value Creation Plan), a comprehensive blueprint for aligning your teams in creating genuine value for the customer. Expect to:Reorient your teams around a value-driven ethosSeamlessly communicate across departments for greater efficiencyAchieve measurable growth by delivering what your customers truly desire 
  Ready to take your business to the next level? Get your hands on “The Product Momentum Gap” and set a course for extraordinary success. 
  "If you're stuck in a Momentum Gap, Andrea and Dave have an approach that will get you back to the basics for what matters. The Product Value Creation Plan is a guiding light for your way out of the gap. It will focus your team on your product vision and step you through a process to prioritize relevant goals leading to your desired outcomes. This book is packed with actionable steps and proven examples to get momentum headed in the right direction." 
  C. Todd Lombardo 
  Co-Author, Product Roadmaps Relaunched 
  “The Product Momentum Gap is something that every organisation needs to watch out for! It's going to bust your momentum, slow your sales, and drain your focus. To beat the gap, Andrea and Dave offer a pragmatic set of tools that directly connects product development to customer value. For businesses seeking to enhance their product development processes and maintain a competitive edge, this is a must read." 
  Kate Leto, Executive Coach for Product Leaders

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  Life After Lyme Healed With Bee...

  Mindy Giles

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  In Life After Lyme Healed with Bee Venom Your Resource Guide, Mindy shares her deeply personal journey of overcoming chronic Lyme disease through an unconventional yet transformative path to healing. This inspiring memoir and resource guide offers hope to those seeking alternative therapies and a deeper understanding of the body’s innate ability to recover. 
  Through the ancient practice of Bee Venom Therapy, Mindy broke free from Lyme’s relentless grip. Her story is one of resilience, courage, and the unwavering power of belief. Drawing from extensive research and personal experience, she provides a comprehensive guide to natural wellness, including mitochondrial support, oxygen cycling, grounding, and more. 
  Packed with nearly 400 references, practical advice, and heartfelt poetry, Life After Lyme is an invaluable companion for anyone navigating the challenges of chronic illness. Whether you’re battling Lyme disease, chronic fatigue, or simply seeking to optimize your health, this book equips you with the knowledge and inspiration to reclaim your well-being. 
  Discover the transformative power of nature, the profound impact of belief, and the healing potential of simple yet effective therapies. Let Mindy’s story empower you to embrace life after Lyme and unlock the vibrant health you deserve.

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  The Lost Trees of Willow Avenue...

  Mike Tidwell

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  In 2023, author and activist Mike Tidwell decided to keep a record for a full year of the growing impacts of climate change on his one urban block right on the border with Washington, DC. Tidwell's story depicts the neighborhood's battle to save the trees and combat climate change: The midwife who builds a geothermal energy system, the Congressman who battles cancer and climate change, and the Chinese-American climate scientist who wants to bury billions of the world's dying trees to store their carbon and help stabilize the atmosphere. 
   
   
   
  The story goes beyond ailing trees as Tidwell chronicles people on his block coping with Lyme disease, a church with solar panels and floodwater, and young people anguishing over whether to have kids—all in the same neighborhood and all against the backdrop of 2023's record global temperatures and raging wildfires and hurricanes. Then there's Tidwell himself who explores the ethical and scientific questions surrounding the idea of "geoengineering" as a way to save the world's trees by reflecting sunlight away from the planet. 
   
   
   
  No book has told the story of climate change this way: hyper-local, full of surprises, full of true stories of life and death in one neighborhood. The Lost Trees of Willow Avenue is a harrowing and hopeful proxy for every street in America and every place on Earth.

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  Mastering IBM CMOD for RedHat...

  Alan S. Bluck Bluck

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  Instructions for downloading, installing, and upgrading IBM CMOD
  Book Description
  Research shows that organizations using robust content management systems can reduce operational costs by up to 30% and improve data retrieval times by over 50%. IBM CMOD, utilized by thousands globally, connects millions of users daily, empowering them to create tailored solutions through customizable parameters. 
  Mastering IBM CMOD for Red Hat Linux and Windows 11 Servers goes beyond basic instruction, offering a hands-on, practical approach for professionals eager to excel in data management. This book combines foundational knowledge with advanced applications, equipping readers to seamlessly download, install, configure, and integrate CMOD across both operating systems. Explore unique industry applications with detailed integration steps for IBM Content Navigator and IBM FileNet, ensuring you meet real-world business needs effectively. 
  With crystal-clear instructions and illustrative screenshots, the learning process is streamlined. Additionally, gain expert guidance on configuring CMOD Java API examples within a Linux Eclipse Java IDE environment, equipping you with essential skills to build and integrate custom solutions confidently. Get started with this IBM CMOD book to transform your content management capabilities and say goodbye to struggles with IBM CMOD installation and configuration. 
  Table of Contents
  
  1. Introduction to IBM Content Manager OnDemand
  2. Installing CMOD on Linux Systems
  3. Installing Optional CMOD Software on Linux
  4. Installing the Upgraded Linux GSKit and Libraries
  5. Installing CMOD on Windows Systems
  6. Restarting the CMOD System on Linux
  7. CMOD Administration on Windows
  8. CMOD System User Administration on Linux
  9. CMOD Java API Examples
  10. Connecting CMOD to IBM Content Navigator
  11. Starting arssockd on the Linux Server
  12. Configuring the arsload Program
  13. Running ARSLOAD
  14. Running the ARSXAFP Program on Windows and Linux   
  APPENDIX A: IBM Content Manager OnDemand Fix Pack Installation   
  APPENDIX B: Recreating an Application Group   
  APPENDIX C: List of Configuration Files and Settings   
  APPENDIX D: ASB Software Development Limited Publications   
  Index

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  Lost in Automatic Translation -...

  Vered Shwartz

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  The last decade has seen an exponential increase in the development and adoption of language technologies, from personal assistants such as Siri and Alexa, through automatic translation, to chatbots like ChatGPT. Yet questions remain about what we stand to lose or gain when we rely on them in our everyday lives. As a non-native English speaker living in an English-speaking country, Vered Shwartz has experienced both amusing and frustrating moments using language technologies: from relying on inaccurate automatic translation, to failing to activate personal assistants with her foreign accent. English is the world's foremost go-to language for communication, and mastering it past the point of literal translation requires acquiring not only vocabulary and grammar rules, but also figurative language, cultural references, and nonverbal communication. Will language technologies aid us in the quest to master foreign languages and better understand one another, or will they make language learning obsolete?

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