Weitere Bücher, die Sie mögen werden

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  A Complaint Is a Gift 3rd...

  Janelle Barlow

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  The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. 
   
  The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. 
   
  This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. 
   
  Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

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  Your Comprehensive Guide to...

  Jimmy St. Louis

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  Your Comprehensive Guide to Franchise Success was created to solve the problem of misaligned interests in franchise sales, as well as a lack of tools to promote good decision making in franchise purchasing. Jimmy St. Louis’ goal is to help fledgling business owners and entrepreneurs determine the right franchise and prepare them for success as a franchise owner and operator. His approach requires three definitive steps: Identify: Is franchising right for you? Assess your business skills, identify your preferences, and determine your non-negotiables as you compare different industries and identify which ones appeal to you.Research: What brands and franchise models align with your skill set? Use our workbook to compare brands, evaluate franchise models, review FDDs, and engage directly with franchisors and franchisees. Decide: Are you ready to take the plunge? Sign your franchise agreement and start forming concrete plans with your franchisor’s guidance and support. For anyone looking to gain financial independence, dreaming of owning a business, or looking to expand their business portfolio, investing in a franchise is an incredible experience—but it’s also a big decision to make. Your Comprehensive Guide to Franchise Success is designed with simple, easy-to-follow steps for those looking to enter the exciting world of franchise ownership.

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  Blockchain for Beginners

  MAX EDITORIAL

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  Blockchain is a distributed ledger technology that allows information to be recorded securely and transparently. It is based on a system of blocks that are linked to each other using cryptography. Each block contains data such as financial transactions, health records or intellectual property.Blockchain has the potential to revolutionize the way we communicate, work and do business. It can be used to improve the efficiency, security and transparency of a wide range of applications..earn Much More...

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  Entrepreneur's Guide to Freedom...

  Mark Rampolla

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  Break free from the pressure to succeed and claim the freedom to live and lead your way with this bold, actionable playbook from the founder of ZICO and GroundForce Capital.
  Entrepreneurs start businesses to be their own bosses, but if the job you made for yourself feels more like a grind than a labor of love, it’s time to abandon someone else’s vision of success so you can achieve professional and personal freedom.
  	Mark Rampolla thought he knew what he wanted when he started ZICO Coconut Water: success and then freedom. But even after selling the company to Coca-Cola for over $200 million, he still felt bound by unconscious conditioning, limiting beliefs, outdated dreams, and the relentless hustle culture of entrepreneurship.
  	Through deep personal work—and by guiding hundreds of other entrepreneurs and leaders—Mark discovered a new path to access and sustain true freedom, even while running multiple businesses. He developed a system of seven actionable steps to build his dreams, redefine success for himself, and be present in every day of his journey. It led to more freedom than he ever imagined possible and, surprisingly, even greater success. And now, he wants that for you. Not someday. Now.
  	What if freedom isn’t something you earn at the end, but something you can begin with and carry with you every step of the way? It’s time to live your best life—one that’s richer, freer, and more fulfilling than anything you’ve dared to imagine. It’s time for An Entrepreneur’s Guide to Freedom.

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  MASTER YOUR EMOTION - A Journey...

  YOLANDA WOOLERY

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  "Master Your Emotion" is a transformative guide that leads you on a profound journey to unlock the secrets of emotional mastery and cultivate lasting well-being. Dive into a comprehensive exploration of the intricate landscape of human emotions, and harness practical strategies and transformative insights that enable you to navigate life's complexities with grace and resilience. This book serves as a compass, guiding you toward a profound understanding of your emotional world and empowering you to foster a more fulfilling and harmonious life.Explore the Depths of Your Emotional Landscape and Cultivate Self-AwarenessDevelop Practical Tools to Regulate and Channel Your Emotions EffectivelyUncover the Power of Emotional Intelligence in Nurturing Meaningful RelationshipsHarness the Energy of Your Emotions to Drive Personal Growth and SuccessImplement Mindfulness Practices to Foster Emotional Balance and Well-BeingCultivate Empathy and Compassion for a Deeper Connection with Yourself and OthersTransform Your Emotional Reactions into Constructive Responses for Positive Change 
  And Much More!... 
  Embark on a transformative journey toward mastering your emotions and cultivating a more balanced and fulfilling life with "Master Your Emotion." 
  So, scroll up and click the “Buy Now” button right now!!! 
   

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  Offshoring or Not-Sure-ing

  Jude Mahony

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  Has your company's experience with off-shoring been so bad that it turned you off?Jude Mahony's has, and in Offshoring or Not-Sure-ing, Jude uses her experiences with offshoring, outsourcing, and centralising to ensure that you stay out of trouble when transitioning work from one team to another.Offshoring or Not-Sure-ing is a how-to guide that presents tools for planning, managing, and implementing shared services, and strategies for reducing risk when launching new service delivery models.Gain the practical knowledge you need to:•	understand why your business needs structural change•	identify the work involved in centralising your business•	give you the confidence to make the changes yourself•	recognise savings and reduce frustration using real-life examples.Presented in striking colour, Offshoring or Not-Sure-ing is a must-have book for business leaders, entrepreneurs, consultants, and service-delivery professionals.*contains profanity

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